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#2518 closed defect (duplicate)
Invisible menus
| Reported by: | Owned by: | Greg Couch | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | Platform | Version: | |
| Keywords: | Cc: | Tom Goddard | |
| Blocked By: | Blocking: | ||
| Notify when closed: | Platform: | all | |
| Project: | ChimeraX |
Description
The following bug report has been submitted: Platform: Windows-10-10.0.18362 ChimeraX Version: 0.9 (2019-06-06) Description (Describe the actions that caused this problem to occur here). I am using a dell computer xps 13 with an inbuit graphic card. I do not see the menu after loading the pdb file. My graphic card is interl HD615 (it works on HD 620 and 630). The menues are present but non visible. Log: UCSF ChimeraX version: 0.9 (2019-06-06) © 2016-2019 Regents of the University of California. All rights reserved. How to cite UCSF ChimeraX > open "C:\\\anthepro\\\Data\\\1crn.pdb" Summary of feedback from opening C:\anthepro\Data\1crn.pdb --- warnings | Ignored bad PDB record found on line 579 Ignored bad PDB record found on line 580 1crn.pdb title: Water structure of A hydrophobic protein At atomic resolution. Pentagon rings of water molecules In crystals of crambin [more info...] Chain information for 1crn.pdb #1 --- Chain | Description A | crambin OpenGL version: 3.3.0 - Build 26.20.100.6952 OpenGL renderer: Intel(R) UHD Graphics 615 OpenGL vendor: Intel
Attachments (1)
Change History (9)
comment:1 by , 6 years ago
| Cc: | added |
|---|---|
| Component: | Unassigned → Platform |
| Owner: | set to |
| Platform: | → all |
| Project: | → ChimeraX |
| Status: | new → assigned |
| Summary: | ChimeraX bug report submission → Invisible menus |
comment:2 by , 6 years ago
| Status: | assigned → feedback |
|---|
follow-up: 3 comment:3 by , 6 years ago
Hi Greg, The driver is up to date. I already try with daily and I only got the splash screen (the one with welcome to chimeraX). With the 0.9 the menu bar become unvisible at the loading of a PDB file. I attach the correspondin image. Hope this helps, Gilbert Le 21/10/2019 à 22:37, ChimeraX a écrit :
comment:4 by , 6 years ago
Do you know what is the version number for your Intel graphics driver? On my home desktop, an Intel graphics update broke ChimeraX and I had to roll back to the previous driver to get things working again.
comment:5 by , 6 years ago
| Resolution: | → duplicate |
|---|---|
| Status: | feedback → closed |
This is a duplicate of #2440. The solution was to install an earlier version of the graphics driver.
comment:6 by , 6 years ago
Hello, For your records, the driver number is HD 615 26.20.100.6952. I will try to go back to an earlier version (as Greg said). Sorry for the troubles, SY Le 22/10/2019 à 19:27, ChimeraX a écrit :
follow-up: 6 comment:7 by , 6 years ago
It is a graphics driver problem. My old driver was HD 530 25.20.100.xxxx which works (worked) with ChimeraX. I just installed the latest from Intel: 26.20.100.7323. ChimeraX now exhibits exactly the behavior you describe. And Windows is no longer allowing me to roll back to my previous driver!
comment:8 by , 6 years ago
I went to https://downloadcenter.intel.com/download/29113/Intel-Graphics-Windows-10-DCH-Drivers?product=80939 and downloaded version 25.20.100.6519 of the driver (https://downloadcenter.intel.com/download/28514/Intel-Graphics-Windows-10-DCH-Drivers) and now ChimeraX appears to work again. So, for my HD 530 Intel graphics, ChimeraX breaks somewhere between 25.20.100.6519 and 26.20.100.7323. Maybe you can try the last 25.x.x.x or the first 26.x.x.x to see if either of those work for you.
This is mysterious. Mysterious errors are often due to old graphics drivers. Please update your graphics driver to the most recent one from Dell.
Another possibility is that it is a bug in the user interface toolkit ChimeraX uses. Please try the ChimeraX daily build (it has a new version) and let us know if it has the same problem.