Can save movie but not image to desktop

[weberm@…]

The following bug report has been submitted:
Platform: Windows-8.1-6.3.9600
ChimeraX Version: 1.3 (2021-12-08 23:08:33 UTC)
Description
Although I can write spin movies to the same file location, strangely the snapshot image writing function appears not to work in the latest production release of ChimeraX:

movie encode C:\Users\MW\Desktop\movie1.mp4Movie saved to \C:Users\...\Desktop\movie1.mp4

save C:\Users\MW\Desktop\image1.png supersample 3Permission denied writing file C:\Users\MW\Desktop\image1.png

Log:
UCSF ChimeraX version: 1.3 (2021-12-08)
© 2016-2021 Regents of the University of California. All rights reserved.

open "C:
\Users
\MW
\Desktop
\CAD_homodimer_H-bonds_ChainA_+_iCAD
AlphaFold2-Model from UniProt_MW_2022-02-23.cxs"

Log from Wed Feb 23 09:18:35 2022UCSF ChimeraX version: 1.3 (2021-12-08)
© 2016-2021 Regents of the University of California. All rights reserved.

open C:
\Users
\MW
\Desktop
\CAD_homodimer_H-
bonds_ChainA_MW_2022-02-23.cxs

Log from Wed Feb 23 08:25:32 2022UCSF ChimeraX version: 1.3 (2021-12-08)
© 2016-2021 Regents of the University of California. All rights reserved.
How to cite UCSF ChimeraX

open
D:
\CAD_dimer_hmmer_prediction_CAD_dimer_hmmer_2bafa
\rank_1_model_5_ptm_seed_0_relaxed.pdb

Chain information for rank_1_model_5_ptm_seed_0_relaxed.pdb #1
---
Chain | Description
A B | No description available

lighting full

color bychain

open
D:/CAD_dimer_hmmer_prediction_CAD_dimer_hmmer_2bafa/rank_1_model_5_ptm_seed_0_unrelaxed.pdb

Chain information for rank_1_model_5_ptm_seed_0_unrelaxed.pdb #2
---
Chain | Description
A B | No description available

matchmaker #2 to #1

Parameters
---
Chain pairing | bb
Alignment algorithm | Needleman-Wunsch
Similarity matrix | BLOSUM-62
SS fraction | 0.3
Gap open (HH/SS/other) | 18/18/6
Gap extend | 1
SS matrix | | | H | S | O

---

H | 6 | -9 | -6
S | | 6 | -6
O | | | 4
Iteration cutoff | 2

Matchmaker rank_1_model_5_ptm_seed_0_relaxed.pdb, chain B (#1) with
rank_1_model_5_ptm_seed_0_unrelaxed.pdb, chain B (#2), sequence alignment
score = 1743.1
RMSD between 338 pruned atom pairs is 0.097 angstroms; (across all 338 pairs:
0.097)

close session

open
D:/CAD_dimer_hmmer_prediction_CAD_dimer_hmmer_2bafa/rank_1_model_5_ptm_seed_0_relaxed.pdb

Chain information for rank_1_model_5_ptm_seed_0_relaxed.pdb #1
---
Chain | Description
A B | No description available

lighting full

color bychain

hbonds reveal true

647 hydrogen bonds found

select /A

5490 atoms, 5550 bonds, 313 pseudobonds, 338 residues, 2 models selected

show sel surfaces

select clear

hide surfaces

close session

open
D:\CAD_dimer_hmmer_prediction_CAD_dimer_hmmer_2bafa\rank_1_model_5_ptm_seed_0_unrelaxed.pdb
format pdb

Chain information for rank_1_model_5_ptm_seed_0_unrelaxed.pdb #1
---
Chain | Description
A B | No description available

lighting full

color bychain

lighting full

movie record

turn y 2 180

wait 180

movie encode C:\Users\MW\Desktop\movie1.mp4

Movie saved to \C:Users\\...\Desktop\movie1.mp4

lighting full

select /A

2750 atoms, 2810 bonds, 338 residues, 1 model selected

hbonds sel reveal true

314 hydrogen bonds found

select clear

movie record

turn y 2 180

wait 180

movie encode C:\Users\MW\Desktop\movie1.mp4

Movie saved to \C:Users\\...\Desktop\movie1.mp4

save C:/Users/MW/Desktop/CAD_homodimer_Hbonds_ChainA_MW_2022-02-23.cxs

——— End of log from Wed Feb 23 08:25:32 2022 ———

opened ChimeraX session

open "D:/MW/MW_2022/Arnim/CAD Docking/proteins &
ligands/AF-O00273-F1-model_v2_iCAD.pdb"

AF-O00273-F1-model_v2_iCAD.pdb title:
Alphafold monomer V2.0 prediction for DNA fragmentation factor subunit α
(O00273) [more info...]

Chain information for AF-O00273-F1-model_v2_iCAD.pdb #2
---
Chain | Description | UniProt
A | DNA fragmentation factor subunit α | DFFA_HUMAN

matchmaker #2 to #1

Parameters
---
Chain pairing | bb
Alignment algorithm | Needleman-Wunsch
Similarity matrix | BLOSUM-62
SS fraction | 0.3
Gap open (HH/SS/other) | 18/18/6
Gap extend | 1
SS matrix | | | H | S | O

---

H | 6 | -9 | -6
S | | 6 | -6
O | | | 4
Iteration cutoff | 2

Matchmaker rank_1_model_5_ptm_seed_0_unrelaxed.pdb, chain A (#1) with
AF-O00273-F1-model_v2_iCAD.pdb, chain A (#2), sequence alignment score = 222
RMSD between 65 pruned atom pairs is 0.849 angstroms; (across all 271 pairs:
51.607)

save C:\Users\MW\Desktop\image1.png supersample 3

Permission denied writing file C:\Users\MW\Desktop\image1.png

lighting full

movie record

turn y 2 180

wait 180

movie encode C:\Users\MW\Desktop\movie1.mp4

Movie saved to \C:Users\\...\Desktop\movie1.mp4

save C:\Users\MW\Desktop\image1.png supersample 3

Permission denied writing file C:\Users\MW\Desktop\image1.png

lighting full

save "C:/Users/MW/Desktop/CAD_homodimer_H-bonds_ChainA_+_iCAD
AlphaFold2-Model from UniProt_MW_2022-02-23.cxs"

——— End of log from Wed Feb 23 09:18:35 2022 ———

opened ChimeraX session

lighting full

save C:\Users\MW\Desktop\image1.png supersample 3

Permission denied writing file C:\Users\MW\Desktop\image1.png

OpenGL version: 3.3.0 - Build 20.19.15.4835
OpenGL renderer: Intel(R) HD Graphics 5500
OpenGL vendor: Intel
Manufacturer: ASUSTeK COMPUTER INC.
Model: UX305LA
OS: Microsoft Windows 8.1 (Build 9600)
Memory: 8,487,976,960
MaxProcessMemory: 137,438,953,344
CPU: 4 Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
OSLanguage: de-DE
Locale: ('de_DE', 'cp1252')
PyQt5 5.15.2, Qt 5.15.2
Installed Packages:

alabaster: 0.7.12
appdirs: 1.4.4
Babel: 2.9.1
backcall: 0.2.0
blockdiag: 2.0.1
certifi: 2021.10.8
cftime: 1.5.1.1
charset-normalizer: 2.0.9
ChimeraX-AddCharge: 1.2.2
ChimeraX-AddH: 2.1.11
ChimeraX-AlignmentAlgorithms: 2.0
ChimeraX-AlignmentHdrs: 3.2
ChimeraX-AlignmentMatrices: 2.0
ChimeraX-Alignments: 2.2.3
ChimeraX-AlphaFold: 1.0
ChimeraX-AltlocExplorer: 1.0.1
ChimeraX-AmberInfo: 1.0
ChimeraX-Arrays: 1.0
ChimeraX-Atomic: 1.31
ChimeraX-AtomicLibrary: 4.2
ChimeraX-AtomSearch: 2.0
ChimeraX-AtomSearchLibrary: 1.0
ChimeraX-AxesPlanes: 2.0
ChimeraX-BasicActions: 1.1
ChimeraX-BILD: 1.0
ChimeraX-BlastProtein: 2.0
ChimeraX-BondRot: 2.0
ChimeraX-BugReporter: 1.0
ChimeraX-BuildStructure: 2.6.1
ChimeraX-Bumps: 1.0
ChimeraX-BundleBuilder: 1.1
ChimeraX-ButtonPanel: 1.0
ChimeraX-CageBuilder: 1.0
ChimeraX-CellPack: 1.0
ChimeraX-Centroids: 1.2
ChimeraX-ChemGroup: 2.0
ChimeraX-Clashes: 2.2.2
ChimeraX-ColorActions: 1.0
ChimeraX-ColorGlobe: 1.0
ChimeraX-ColorKey: 1.5
ChimeraX-CommandLine: 1.1.5
ChimeraX-ConnectStructure: 2.0
ChimeraX-Contacts: 1.0
ChimeraX-Core: 1.3
ChimeraX-CoreFormats: 1.1
ChimeraX-coulombic: 1.3.2
ChimeraX-Crosslinks: 1.0
ChimeraX-Crystal: 1.0
ChimeraX-CrystalContacts: 1.0
ChimeraX-DataFormats: 1.2.2
ChimeraX-Dicom: 1.0
ChimeraX-DistMonitor: 1.1.5
ChimeraX-DistUI: 1.0
ChimeraX-Dssp: 2.0
ChimeraX-EMDB-SFF: 1.0
ChimeraX-ExperimentalCommands: 1.0
ChimeraX-FileHistory: 1.0
ChimeraX-FunctionKey: 1.0
ChimeraX-Geometry: 1.1
ChimeraX-gltf: 1.0
ChimeraX-Graphics: 1.1
ChimeraX-Hbonds: 2.1.2
ChimeraX-Help: 1.2
ChimeraX-HKCage: 1.3
ChimeraX-IHM: 1.1
ChimeraX-ImageFormats: 1.2
ChimeraX-IMOD: 1.0
ChimeraX-IO: 1.0.1
ChimeraX-ItemsInspection: 1.0
ChimeraX-Label: 1.1
ChimeraX-ListInfo: 1.1.1
ChimeraX-Log: 1.1.4
ChimeraX-LookingGlass: 1.1
ChimeraX-Maestro: 1.8.1
ChimeraX-Map: 1.1
ChimeraX-MapData: 2.0
ChimeraX-MapEraser: 1.0
ChimeraX-MapFilter: 2.0
ChimeraX-MapFit: 2.0
ChimeraX-MapSeries: 2.1
ChimeraX-Markers: 1.0
ChimeraX-Mask: 1.0
ChimeraX-MatchMaker: 2.0.4
ChimeraX-MDcrds: 2.6
ChimeraX-MedicalToolbar: 1.0.1
ChimeraX-Meeting: 1.0
ChimeraX-MLP: 1.1
ChimeraX-mmCIF: 2.4
ChimeraX-MMTF: 2.1
ChimeraX-Modeller: 1.2.6
ChimeraX-ModelPanel: 1.2.1
ChimeraX-ModelSeries: 1.0
ChimeraX-Mol2: 2.0
ChimeraX-Morph: 1.0
ChimeraX-MouseModes: 1.1
ChimeraX-Movie: 1.0
ChimeraX-Neuron: 1.0
ChimeraX-Nucleotides: 2.0.2
ChimeraX-OpenCommand: 1.7
ChimeraX-PDB: 2.6.5
ChimeraX-PDBBio: 1.0
ChimeraX-PDBLibrary: 1.0.2
ChimeraX-PDBMatrices: 1.0
ChimeraX-PickBlobs: 1.0
ChimeraX-Positions: 1.0
ChimeraX-PresetMgr: 1.0.1
ChimeraX-PubChem: 2.1
ChimeraX-ReadPbonds: 1.0.1
ChimeraX-Registration: 1.1
ChimeraX-RemoteControl: 1.0
ChimeraX-ResidueFit: 1.0
ChimeraX-RestServer: 1.1
ChimeraX-RNALayout: 1.0
ChimeraX-RotamerLibMgr: 2.0.1
ChimeraX-RotamerLibsDunbrack: 2.0
ChimeraX-RotamerLibsDynameomics: 2.0
ChimeraX-RotamerLibsRichardson: 2.0
ChimeraX-SaveCommand: 1.5
ChimeraX-SchemeMgr: 1.0
ChimeraX-SDF: 2.0
ChimeraX-Segger: 1.0
ChimeraX-Segment: 1.0
ChimeraX-SelInspector: 1.0
ChimeraX-SeqView: 2.4.6
ChimeraX-Shape: 1.0.1
ChimeraX-Shell: 1.0
ChimeraX-Shortcuts: 1.1
ChimeraX-ShowAttr: 1.0
ChimeraX-ShowSequences: 1.0
ChimeraX-SideView: 1.0
ChimeraX-Smiles: 2.1
ChimeraX-SmoothLines: 1.0
ChimeraX-SpaceNavigator: 1.0
ChimeraX-StdCommands: 1.6.1
ChimeraX-STL: 1.0
ChimeraX-Storm: 1.0
ChimeraX-Struts: 1.0
ChimeraX-Surface: 1.0
ChimeraX-SwapAA: 2.0
ChimeraX-SwapRes: 2.1
ChimeraX-TapeMeasure: 1.0
ChimeraX-Test: 1.0
ChimeraX-Toolbar: 1.1
ChimeraX-ToolshedUtils: 1.2
ChimeraX-Tug: 1.0
ChimeraX-UI: 1.13.7
ChimeraX-uniprot: 2.2
ChimeraX-UnitCell: 1.0
ChimeraX-ViewDockX: 1.0.1
ChimeraX-VIPERdb: 1.0
ChimeraX-Vive: 1.1
ChimeraX-VolumeMenu: 1.0
ChimeraX-VTK: 1.0
ChimeraX-WavefrontOBJ: 1.0
ChimeraX-WebCam: 1.0
ChimeraX-WebServices: 1.0
ChimeraX-Zone: 1.0
colorama: 0.4.4
comtypes: 1.1.10
cxservices: 1.1
cycler: 0.11.0
Cython: 0.29.24
decorator: 5.1.0
docutils: 0.17.1
filelock: 3.0.12
funcparserlib: 0.3.6
grako: 3.16.5
h5py: 3.6.0
html2text: 2020.1.16
idna: 3.3
ihm: 0.21
imagecodecs: 2021.4.28
imagesize: 1.3.0
ipykernel: 5.5.5
ipython: 7.23.1
ipython-genutils: 0.2.0
jedi: 0.18.0
Jinja2: 3.0.1
jupyter-client: 6.1.12
jupyter-core: 4.9.1
kiwisolver: 1.3.2
lxml: 4.6.3
lz4: 3.1.3
MarkupSafe: 2.0.1
matplotlib: 3.4.3
matplotlib-inline: 0.1.3
msgpack: 1.0.2
netCDF4: 1.5.7
networkx: 2.6.3
numexpr: 2.8.0
numpy: 1.21.2
openvr: 1.16.801
packaging: 21.3
ParmEd: 3.2.0
parso: 0.8.3
pickleshare: 0.7.5
Pillow: 8.3.2
pip: 21.2.4
pkginfo: 1.7.1
prompt-toolkit: 3.0.23
psutil: 5.8.0
pycollada: 0.7.1
pydicom: 2.1.2
Pygments: 2.10.0
PyOpenGL: 3.1.5
PyOpenGL-accelerate: 3.1.5
pyparsing: 3.0.6
PyQt5-commercial: 5.15.2
PyQt5-sip: 12.8.1
PyQtWebEngine-commercial: 5.15.2
python-dateutil: 2.8.2
pytz: 2021.3
pywin32: 228
pyzmq: 22.3.0
qtconsole: 5.1.1
QtPy: 1.11.3
RandomWords: 0.3.0
requests: 2.26.0
scipy: 1.7.1
setuptools: 57.5.0
sfftk-rw: 0.7.1
six: 1.16.0
snowballstemmer: 2.2.0
sortedcontainers: 2.4.0
Sphinx: 4.2.0
sphinx-autodoc-typehints: 1.12.0
sphinxcontrib-applehelp: 1.0.2
sphinxcontrib-blockdiag: 2.0.0
sphinxcontrib-devhelp: 1.0.2
sphinxcontrib-htmlhelp: 2.0.0
sphinxcontrib-jsmath: 1.0.1
sphinxcontrib-qthelp: 1.0.3
sphinxcontrib-serializinghtml: 1.1.5
suds-jurko: 0.6
tables: 3.6.1
tifffile: 2021.4.8
tinyarray: 1.2.3
tornado: 6.1
traitlets: 5.1.1
urllib3: 1.26.7
wcwidth: 0.2.5
webcolors: 1.11.1
wheel: 0.37.0
wheel-filename: 1.3.0
WMI: 1.5.1

[pett]

Reported by Michael Weber

[Tom Goddard]

Is the file image1.png already on your Desktop? Maybe ChimeraX does not have permission to overwrite that file. If you use the toolbar icon it checks if the file exists and uses a higher number suffix so that should not be an issue.

It makes no sense that you cannot write a .png file but you can write a .mp4 or .cxs. But the image is being written by the Python Pillow image package so it may be a bug in that code.

In any case, ChimeraX is not supported on Windows 8 and it is a miracle it runs at all since we build it for Windows 10.

[weberm@…]

No, the file is not already on the desktop.
-Michael.

Am 24.02.2022 23:54 schrieb ChimeraX:

[Tom Goddard]

I don't understand it. If it happened on Windows 10 or 11 I would investigate but we cannot support Windows 8 when we do not even compile for that operating system.

[Greg Couch]

Michael, you should try using the the Windows "Event Viewer" to see if there is any logged information (an event) that gives more information about the failure. If you can write some files and not others, maybe it is your anti-virus software that's causing problems and that should be logged. Good luck.