Opened 8 years ago

Closed 5 years ago

#947 closed defect (can't reproduce)

Image save only includes lower left quadrant, Mac retina display

Reported by: meganrm@… Owned by: Tom Goddard
Priority: major Milestone:
Component: Graphics Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: Mac OS X (Cocoa 64)
Project: ChimeraX

Description

Saving images during movie recording sometimes only includes the lower left quadrant of what is shown on the screen in the image.

Begin forwarded message:

From: Megan Riel-Mehan
Subject: Image capture
Date: December 6, 2017 at 11:34:33 AM PST
To: Tom Goddard

Ok, so reopened the files, didn’t use the button, ran

movie record supersample 3 format jpeg directory ~/integrated_cell_mitosis/movie_images; vseries play #1 normalize true

And frame 0 was showing lower left,
Frames 1 - 177 were right (looked exactly like what I see in the viewport)
And the rest were showing only the lower left again

I didn’t really touch anything while it was running
-m

Change History (2)

comment:1 by Tom Goddard, 8 years ago

Specifying the size of image in movie command does fix it.

System Version: macOS 10.12.6 (16G29)
Chipset Model: Radeon Pro 580

Hardware Overview:

Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 64 GB
Boot ROM Version: IM183.0145.B02
SMC Version (system): 2.41f1
Serial Number (system): D25V20Q9J1GQ
Hardware UUID: AB3225D0-CA2E-5B38-AB4E-37317FC72569

comment:2 by Tom Goddard, 5 years ago

Resolution: can't reproduce
Status: assignedclosed

This was a macOS graphics driver issue. I have not seen it reported in the past year so I suspect Apple has fixed the problem.

Note: See TracTickets for help on using tickets.