chimeraX freezing

[francois.hoh@…]

Hi


I have reinstall (after changing my hard drive) chimeraX but chimerax after opening it , it freeze. I have to kill it.Same behavior for rc and daily

I'm using ubunut 22.04

Thank's


FH


________________________________________
Hoh François, PhD

Research Engineer

Team BSME: Biologie structurale multi-échelles

Centre de biochimie Structurale de Montpellier
CNRS UMR 5048 - UM - INSERM U 1054
29 rue de Navacelles
34090 MONTPELLIER Cedex - FRANCE
http://www.cbs.cnrs.fr

Tel: (33) 04 67 41 77 29

[Greg Couch]

Please tell us more about your computer. We have reports of this, but have been unable to reproduce it so far. We know you're using Ubuntu 22.04. Other information that might be helpful include:
1) is this a virtual machine? if so, what software are you using? VirtualBox? VMware Workstation Player? Amazon EC2? etc.
2) what is the model name of your CPU (look at /proc/cpuinfo)?
3) what is the output of "lspci -nnk | grep VGA"?
4) are any of the following environment variables set and what values do they have: XDG_SESSION_TYPE, DESKTOP_SESSION, XDG_SESSION_DESKTOP, and XDG_CURRENT_DESKTOP
5) and what is the output from "glxinfo | grep OpenGL" -- you might need to install the mesa-utils package to get the glxinfo command.

[francois.hoh@…]

Added by email2trac

[francois.hoh@…]

Hi

 1) is this a virtual machine?   No, simple desk pc
  
 2) what is the model name of your CPU In cpu-ingo.log file 

  3) what is the output of "lspci -nnk | grep VGA"?

03:00.0 VGA compatible controller [0300]: NVIDIA Corporation GF108GL [Quadro 600] [10de:0df8] (rev a1)

  4) are any of the following environment variables set and what values do
 they have: 
XDG_SESSION_TYPE=wayland 
DESKTOP_SESSION=ubuntu
XDG_SESSION_DESKTOP=ubuntu:GNOME
 XDG_CURRENT_DESKTOP=ubuntu:GNOME



  5) and what is the output from "glxinfo | grep OpenGL" -- you might need
 to install the mesa-utils package to get the glxinfo command.

OpenGL vendor string: nouveau XDG
OpenGL renderer string: NVC1 
OpenGL core profile version string: 4.3 (Core Profile) Mesa 22.0.5 
OpenGL core profile shading language version string: 4.30 
OpenGL core profile context flags: (none) 
OpenGL core profile profile mask: core profile 
OpenGL core profile extensions: 
OpenGL version string: 4.3 (Compatibility Profile) Mesa 22.0.5 
OpenGL shading language version string: 4.30 
OpenGL context flags: (none) 
OpenGL profile mask: compatibility profile 
OpenGL extensions: 
OpenGL ES profile version string: OpenGL ES 3.1 Mesa 22.0.5 
OpenGL ES profile shading language version string:
OpenGL ES GLSL ES 3.10 
OpenGL ES profile extensions:

=============================================================

Thank's

FH

________________________________________
Hoh François, PhD 

Research Engineer

Team BSME: Biologie structurale multi-échelles

Centre de biochimie Structurale de Montpellier
CNRS UMR 5048 - UM - INSERM U 1054
29 rue de Navacelles
34090 MONTPELLIER Cedex - FRANCE
http://www.cbs.cnrs.fr <http://www.cbs.cnrs.fr/>

Tel: (33) 04 67 41 77 29

De : ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Envoyé : dimanche 27 novembre 2022 01:43:19
Cc : chimera-programmers@cgl.ucsf.edu; HOH Francois; gregc@cgl.ucsf.edu
Objet : Re: [ChimeraX] #8059: chimeraX freezing
 
#8059: chimeraX freezing
-------------------------------------+------------------------
          Reporter:  francois.hoh@…  |      Owner:  Greg Couch
              Type:  defect          |     Status:  assigned
          Priority:  normal          |  Milestone:
         Component:  Platform        |    Version:
        Resolution:                  |   Keywords:
        Blocked By:                  |   Blocking:
Notify when closed:                  |   Platform:  all
           Project:  ChimeraX        |
-------------------------------------+------------------------

Comment (by Greg Couch):

 Please tell us more about your computer.  We have reports of this, but
 have been unable to reproduce it so far.   We know you're using Ubuntu
 22.04. Other information that might be helpful include:
 1) is this a virtual machine?  if so, what software are you using?
 VirtualBox? VMware Workstation Player? Amazon EC2? etc.
 2) what is the model name of your CPU (look at /proc/cpuinfo)?
 3) what is the output of "lspci -nnk | grep VGA"?
 4) are any of the following environment variables set and what values do
 they have: XDG_SESSION_TYPE, DESKTOP_SESSION, XDG_SESSION_DESKTOP, and
 XDG_CURRENT_DESKTOP
 5) and what is the output from "glxinfo | grep OpenGL" -- you might need
 to install the mesa-utils package to get the glxinfo command.

--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/8059#comment:2 <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/8059#comment:2>>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/ <https://www.rbvi.ucsf.edu/chimerax/>>
ChimeraX Issue Tracker

cpu-info-1.log​

untitled-part.html​

[francois.hoh@…]

Added by email2trac

[francois.hoh@…]

Added by email2trac

[Greg Couch]

I believe this is a problem with the Nvidia graphics driver and Wayland. Please try switching to X11 from Wayland and let us know if that fixes the problem. See ​https://askubuntu.com/questions/1410256/how-do-i-use-x-instead-of-wayland-on-22-04.

[Greg Couch]

Belay that. Rereading the ticket, I see that you are using the open source Nvidia driver, nouveau. You need to switch to the proprietary Nvidia driver.

See ​https://www.rbvi.ucsf.edu/pipermail/chimerax-users/2022-July/004030.html
and ​https://www.rbvi.ucsf.edu/pipermail/chimerax-users/2022-November/004568.html

[francois.hoh@…]

Hi

So it's working (changing driver)

Thank's

FH

Hoh François, PhD

Research Engineer

Team BSME: Biologie structurale multi-échelles

Centre de biochimie Structurale de Montpellier
CNRS UMR 5048 - UM - INSERM U 1054
29 rue de Navacelles
34090 MONTPELLIER Cedex - FRANCE
​http://www.cbs.cnrs.fr

Tel: (33) 04 67 41 77 29

[Greg Couch]

Yeah! Thank you for letting us know.