Opened 3 years ago

Closed 3 years ago

#7306 closed defect (nonchimerax)

Inadequate OpenGL despite latest graphics driver

Reported by: dong_shuqi@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Graphics Version:
Keywords: Cc: Greg Couch
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Dear ChimeraX,




I can not open ChimeraX1.4, and it reports an error that update my open GL graphics driver(picture1).But my driver is the latest version(picture2). Does ChimeraX has incompatibility bugs? Any comments are apprecited, thanks!







Best regards

Shuqi

picture1.jpg​

picture2.jpg​

picture2-1.jpg​

Attachments (3)

picture1.jpg​ (84.8 KB ) - added by dong_shuqi@… 3 years ago.
Added by email2trac
picture2.jpg​ (135.6 KB ) - added by dong_shuqi@… 3 years ago.
Added by email2trac
picture2-1.jpg​ (196.3 KB ) - added by dong_shuqi@… 3 years ago.
Added by email2trac

Download all attachments as: .zip

Change History (5)

by dong_shuqi@…, 3 years ago

Attachment: picture1.jpg​ added

Added by email2trac

by dong_shuqi@…, 3 years ago

Attachment: picture2.jpg​ added

Added by email2trac

by dong_shuqi@…, 3 years ago

Attachment: picture2-1.jpg​ added

Added by email2trac

comment:1 by Eric Pettersen, 3 years ago

Cc: Greg Couch added
Component: Unassigned → Graphics
Owner: set to Tom Goddard
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: picture1 → Inadequate OpenGL despite latest graphics driver

comment:2 by Tom Goddard, 3 years ago

Resolution: → nonchimerax
Status: assigned → closed

Unfortunately the latest graphics driver sometimes has bugs in it. ChimeraX asks for OpenGL version 3.3 (a standard from more than 10 years ago) so your driver should certainly handle it. But the driver is only offering OpenGL 3.0.

It looks from the first image that ChimeraX starts on your machine. If you use ChimeraX menu entry Help / Report a Bug... it will tell us what graphics driver ChimeraX sees -- maybe you have multiple drivers installed and it is not using the new one.

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