OpenGL startup errors

[ElhaiJ@…]

The following bug report has been submitted:
Platform:        Windows-10-10.0.17134
ChimeraX Version: 1.2.5 (2021-05-24 04:13:57 UTC)
Description
Installed ChimeraX 1.2.5. First time, allowe precompilation of Python. Got error message upon opening ChimeraX for first time (also nothing seemed to work).
Uninstalled, reinstalled without precompilation option. Approximately the same error message upon opening for the first time. 

Log:
UCSF ChimeraX version: 1.2.5 (2021-05-24)  
© 2016-2021 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  
Traceback (most recent call last):  
File "C:\Program Files\ChimeraX 1.2.5\bin\lib\site-
packages\chimerax\ui\statusbar.py", line 81, in _expose_event  
self._create_opengl_context()  
File "C:\Program Files\ChimeraX 1.2.5\bin\lib\site-
packages\chimerax\ui\statusbar.py", line 114, in _create_opengl_context  
r.initialize_opengl(lw, lh)  
File "C:\Program Files\ChimeraX 1.2.5\bin\lib\site-
packages\chimerax\graphics\opengl.py", line 1115, in initialize_opengl  
if self.framebuffer_depth_bits() != 24:  
File "C:\Program Files\ChimeraX 1.2.5\bin\lib\site-
packages\chimerax\graphics\opengl.py", line 599, in framebuffer_depth_bits  
return GL.glGetFramebufferAttachmentParameteriv(GL.GL_DRAW_FRAMEBUFFER,  
File "src/latebind.pyx", line 39, in
OpenGL_accelerate.latebind.LateBind.__call__  
File "src/wrapper.pyx", line 318, in
OpenGL_accelerate.wrapper.Wrapper.__call__  
File "src/wrapper.pyx", line 311, in
OpenGL_accelerate.wrapper.Wrapper.__call__  
File "C:\Program Files\ChimeraX 1.2.5\bin\lib\site-
packages\OpenGL\platform\baseplatform.py", line 415, in __call__  
return self( *args, **named )  
File "src/errorchecker.pyx", line 58, in
OpenGL_accelerate.errorchecker._ErrorChecker.glCheckError  
OpenGL.error.GLError: GLError(  
err = 1280,  
description = b'invalid enumerant',  
baseOperation = glGetFramebufferAttachmentParameteriv,  
pyArgs = (  
GL_DRAW_FRAMEBUFFER,  
GL_DEPTH,  
GL_FRAMEBUFFER_ATTACHMENT_DEPTH_SIZE,  
<object object at 0x000001AE5615A610>,  
),  
cArgs = (  
GL_DRAW_FRAMEBUFFER,  
GL_DEPTH,  
GL_FRAMEBUFFER_ATTACHMENT_DEPTH_SIZE,  
array([0], dtype=int32),  
),  
cArguments = (  
GL_DRAW_FRAMEBUFFER,  
GL_DEPTH,  
GL_FRAMEBUFFER_ATTACHMENT_DEPTH_SIZE,  
array([0], dtype=int32),  
)  
)  
  
OpenGL.error.GLError: GLError(  
err = 1280,  
description = b'invalid enumerant',  
baseOperation = glGetFramebufferAttachmentParameteriv,  
pyArgs = (  
GL_DRAW_FRAMEBUFFER,  
GL_DEPTH,  
GL_FRAMEBUFFER_ATTACHMENT_DEPTH_SIZE,  
,  
),  
cArgs = (  
GL_DRAW_FRAMEBUFFER,  
GL_DEPTH,  
GL_FRAMEBUFFER_ATTACHMENT_DEPTH_SIZE,  
array([0], dtype=int32),  
),  
cArguments = (  
GL_DRAW_FRAMEBUFFER,  
GL_DEPTH,  
GL_FRAMEBUFFER_ATTACHMENT_DEPTH_SIZE,  
array([0], dtype=int32),  
)  
)  
  
File "src/errorchecker.pyx", line 58, in
OpenGL_accelerate.errorchecker._ErrorChecker.glCheckError  
  
See log for complete Python traceback.  
  




OpenGL version: 3.3.11672 Core Profile Forward-Compatible Context
OpenGL renderer: ATI Radeon HD 2400 XT
OpenGL vendor: ATI Technologies Inc.
Manufacturer: Dell Inc.
Model: OptiPlex 755                 
OS: Microsoft Windows 10 Enterprise (Build 17134)
Memory: 4,158,238,720
MaxProcessMemory: 137,438,953,344
CPU: 4 Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz
OSLanguage: en-US
Locale: ('en_US', 'cp1252')
PyQt5 5.15.2, Qt 5.15.2
Installed Packages:
    alabaster: 0.7.12
    appdirs: 1.4.4
    Babel: 2.9.1
    backcall: 0.2.0
    blockdiag: 2.0.1
    certifi: 2020.12.5
    cftime: 1.5.0
    chardet: 3.0.4
    ChimeraX-AddCharge: 1.0.1
    ChimeraX-AddH: 2.1.6
    ChimeraX-AlignmentAlgorithms: 2.0
    ChimeraX-AlignmentHdrs: 3.2
    ChimeraX-AlignmentMatrices: 2.0
    ChimeraX-Alignments: 2.1
    ChimeraX-AmberInfo: 1.0
    ChimeraX-Arrays: 1.0
    ChimeraX-Atomic: 1.13.2
    ChimeraX-AtomicLibrary: 3.1.3
    ChimeraX-AtomSearch: 2.0
    ChimeraX-AtomSearchLibrary: 1.0
    ChimeraX-AxesPlanes: 2.0
    ChimeraX-BasicActions: 1.1
    ChimeraX-BILD: 1.0
    ChimeraX-BlastProtein: 1.1
    ChimeraX-BondRot: 2.0
    ChimeraX-BugReporter: 1.0
    ChimeraX-BuildStructure: 2.5.2
    ChimeraX-Bumps: 1.0
    ChimeraX-BundleBuilder: 1.1
    ChimeraX-ButtonPanel: 1.0
    ChimeraX-CageBuilder: 1.0
    ChimeraX-CellPack: 1.0
    ChimeraX-Centroids: 1.1
    ChimeraX-ChemGroup: 2.0
    ChimeraX-Clashes: 2.1
    ChimeraX-ColorActions: 1.0
    ChimeraX-ColorGlobe: 1.0
    ChimeraX-ColorKey: 1.2.1
    ChimeraX-CommandLine: 1.1.4
    ChimeraX-ConnectStructure: 2.0
    ChimeraX-Contacts: 1.0
    ChimeraX-Core: 1.2.5
    ChimeraX-CoreFormats: 1.0
    ChimeraX-coulombic: 1.1.1
    ChimeraX-Crosslinks: 1.0
    ChimeraX-Crystal: 1.0
    ChimeraX-CrystalContacts: 1.0
    ChimeraX-DataFormats: 1.1
    ChimeraX-Dicom: 1.0
    ChimeraX-DistMonitor: 1.1.3
    ChimeraX-DistUI: 1.0
    ChimeraX-Dssp: 2.0
    ChimeraX-EMDB-SFF: 1.0
    ChimeraX-ExperimentalCommands: 1.0
    ChimeraX-FileHistory: 1.0
    ChimeraX-FunctionKey: 1.0
    ChimeraX-Geometry: 1.1
    ChimeraX-gltf: 1.0
    ChimeraX-Graphics: 1.0
    ChimeraX-Hbonds: 2.1
    ChimeraX-Help: 1.1
    ChimeraX-HKCage: 1.3
    ChimeraX-IHM: 1.0
    ChimeraX-ImageFormats: 1.1
    ChimeraX-IMOD: 1.0
    ChimeraX-IO: 1.0.1
    ChimeraX-Label: 1.0
    ChimeraX-ListInfo: 1.1.1
    ChimeraX-Log: 1.1.2
    ChimeraX-LookingGlass: 1.1
    ChimeraX-Maestro: 1.8.1
    ChimeraX-Map: 1.0.2
    ChimeraX-MapData: 2.0
    ChimeraX-MapEraser: 1.0
    ChimeraX-MapFilter: 2.0
    ChimeraX-MapFit: 2.0
    ChimeraX-MapSeries: 2.0
    ChimeraX-Markers: 1.0
    ChimeraX-Mask: 1.0
    ChimeraX-MatchMaker: 1.2.1
    ChimeraX-MDcrds: 2.2
    ChimeraX-MedicalToolbar: 1.0.1
    ChimeraX-Meeting: 1.0
    ChimeraX-MLP: 1.1
    ChimeraX-mmCIF: 2.3
    ChimeraX-MMTF: 2.1
    ChimeraX-Modeller: 1.0.1
    ChimeraX-ModelPanel: 1.0.1
    ChimeraX-ModelSeries: 1.0
    ChimeraX-Mol2: 2.0
    ChimeraX-Morph: 1.0
    ChimeraX-MouseModes: 1.1
    ChimeraX-Movie: 1.0
    ChimeraX-Neuron: 1.0
    ChimeraX-Nucleotides: 2.0.1
    ChimeraX-OpenCommand: 1.5
    ChimeraX-PDB: 2.4.1
    ChimeraX-PDBBio: 1.0
    ChimeraX-PDBLibrary: 1.0.1
    ChimeraX-PDBMatrices: 1.0
    ChimeraX-PickBlobs: 1.0
    ChimeraX-Positions: 1.0
    ChimeraX-PresetMgr: 1.0.1
    ChimeraX-PubChem: 2.0.1
    ChimeraX-ReadPbonds: 1.0
    ChimeraX-Registration: 1.1
    ChimeraX-RemoteControl: 1.0
    ChimeraX-ResidueFit: 1.0
    ChimeraX-RestServer: 1.1
    ChimeraX-RNALayout: 1.0
    ChimeraX-RotamerLibMgr: 2.0
    ChimeraX-RotamerLibsDunbrack: 2.0
    ChimeraX-RotamerLibsDynameomics: 2.0
    ChimeraX-RotamerLibsRichardson: 2.0
    ChimeraX-SaveCommand: 1.4
    ChimeraX-SchemeMgr: 1.0
    ChimeraX-SDF: 2.0
    ChimeraX-Segger: 1.0
    ChimeraX-Segment: 1.0
    ChimeraX-SeqView: 2.3
    ChimeraX-Shape: 1.0.1
    ChimeraX-Shell: 1.0
    ChimeraX-Shortcuts: 1.0
    ChimeraX-ShowAttr: 1.0
    ChimeraX-ShowSequences: 1.0
    ChimeraX-SideView: 1.0
    ChimeraX-Smiles: 2.0.1
    ChimeraX-SmoothLines: 1.0
    ChimeraX-SpaceNavigator: 1.0
    ChimeraX-StdCommands: 1.3.1
    ChimeraX-STL: 1.0
    ChimeraX-Storm: 1.0
    ChimeraX-Struts: 1.0
    ChimeraX-Surface: 1.0
    ChimeraX-SwapAA: 2.0
    ChimeraX-SwapRes: 2.1
    ChimeraX-TapeMeasure: 1.0
    ChimeraX-Test: 1.0
    ChimeraX-Toolbar: 1.0.1
    ChimeraX-ToolshedUtils: 1.2
    ChimeraX-Tug: 1.0
    ChimeraX-UI: 1.7.6
    ChimeraX-uniprot: 2.1
    ChimeraX-UnitCell: 1.0
    ChimeraX-ViewDockX: 1.0
    ChimeraX-Vive: 1.1
    ChimeraX-VolumeMenu: 1.0
    ChimeraX-VTK: 1.0
    ChimeraX-WavefrontOBJ: 1.0
    ChimeraX-WebCam: 1.0
    ChimeraX-WebServices: 1.0
    ChimeraX-Zone: 1.0
    colorama: 0.4.3
    comtypes: 1.1.7
    cxservices: 1.0
    cycler: 0.10.0
    Cython: 0.29.21
    decorator: 5.0.9
    distlib: 0.3.1
    docutils: 0.16
    filelock: 3.0.12
    funcparserlib: 0.3.6
    grako: 3.16.5
    h5py: 2.10.0
    html2text: 2020.1.16
    idna: 2.10
    ihm: 0.17
    imagecodecs: 2020.5.30
    imagesize: 1.2.0
    ipykernel: 5.3.4
    ipython: 7.18.1
    ipython-genutils: 0.2.0
    jedi: 0.17.2
    Jinja2: 2.11.2
    jupyter-client: 6.1.7
    jupyter-core: 4.7.1
    kiwisolver: 1.3.1
    line-profiler: 2.1.2
    lxml: 4.6.2
    lz4: 3.1.0
    MarkupSafe: 2.0.1
    matplotlib: 3.3.2
    msgpack: 1.0.0
    netCDF4: 1.5.4
    networkx: 2.5
    numexpr: 2.7.3
    numpy: 1.19.2
    numpydoc: 1.1.0
    openvr: 1.14.1501
    packaging: 20.9
    ParmEd: 3.2.0
    parso: 0.7.1
    pickleshare: 0.7.5
    Pillow: 7.2.0
    pip: 21.0.1
    pkginfo: 1.5.0.1
    prompt-toolkit: 3.0.18
    psutil: 5.7.2
    pycollada: 0.7.1
    pydicom: 2.0.0
    Pygments: 2.7.1
    PyOpenGL: 3.1.5
    PyOpenGL-accelerate: 3.1.5
    pyparsing: 2.4.7
    PyQt5-commercial: 5.15.2
    PyQt5-sip: 12.8.1
    PyQtWebEngine-commercial: 5.15.2
    python-dateutil: 2.8.1
    pytz: 2021.1
    pywin32: 228
    pyzmq: 22.0.3
    qtconsole: 4.7.7
    QtPy: 1.9.0
    RandomWords: 0.3.0
    requests: 2.24.0
    scipy: 1.5.2
    setuptools: 50.3.2
    sfftk-rw: 0.6.7.dev1
    six: 1.15.0
    snowballstemmer: 2.1.0
    sortedcontainers: 2.2.2
    Sphinx: 3.2.1
    sphinxcontrib-applehelp: 1.0.2
    sphinxcontrib-blockdiag: 2.0.0
    sphinxcontrib-devhelp: 1.0.2
    sphinxcontrib-htmlhelp: 2.0.0
    sphinxcontrib-jsmath: 1.0.1
    sphinxcontrib-qthelp: 1.0.3
    sphinxcontrib-serializinghtml: 1.1.5
    suds-jurko: 0.6
    tables: 3.6.1
    tifffile: 2020.9.3
    tinyarray: 1.2.3
    tornado: 6.1
    traitlets: 5.0.5
    urllib3: 1.25.11
    wcwidth: 0.2.5
    webcolors: 1.11.1
    wheel: 0.36.0
    wheel-filename: 1.3.0
    WMI: 1.5.1

[Eric Pettersen]

Reported by Jeff Elhai

[Tom Goddard]

ChimeraX cannot start because your Radeon graphics driver is broken. You will have to update that driver to get it to work.

[elhaij@…]

Thank you very much for your rapid response to:

#5121: OpenGL startup errors

The program now appears to be working normally (almost). I am writing now
just to provide whatever benefit my experience may allow for future
troubleshooting. No need for a response.

Windows 10 reported that my Radeon graphics driver, ATI Radeon HD 2400 XT
(1/13/2015), was working properly. Also, old Chimera (no X, 1.13.1), which
I understand also uses OpenGL, works fine on my computer. Even so, I went
to AMD looking for a newer driver, but they had none listed for anything
beyond Windows 8. Microsoft offered something newer, but rather than risk
screwing up my dual screen display (a complaint by someone on the web who
had updated an HD 2400 XT driver), I thought it was simpler just to change
computers.

ChimeraX installed and loaded without incident on the other computer (using
Intel UHD Graphics 620). It works great. I'm satisfied.

During the installation, however, I noticed the warning about an
incompatibility problem with OpenGL.dll from ChemOffice 2002. Out of
curiosity, I scanned my original computer for OpenGL and found a version of
opengl32sw.dll used by a program, Mendeley. Mendeley runs as a conventional
application and also one that runs in background, and both were running
throughout the events I recounted. The version of opengl32sw.dll is smaller
(15MB vs 20MB) and older (<6/4/2018) than the version used by ChimeraX. The
proper test would be to uninstall Mendeley and then reinstall ChimeraX, but
I wasn't willing to bear the risk of doing that (I could lose a lot by
uninstalling Mendeley). Instead, I closed the conventional application of
Mendeley, uninstalled ChimeraX, and reinstalled it (a feeble effort).
Surprisingly, although I got the same error message,... ChimeraX worked!

But (AND HERE'S THE MAIN POINT), I think I was fooled in the first go
around -- *ChimeraX was probably working then as well*. I attempted to load
a PDB file, getting a thumbnail but no full image... AND I FAILED TO NOTICE
THE GUIDANCE TO ISSUE THE COMMAND 'graphics restart'. So nothing worked.
Now, I get the same error message, but when I execute 'graphics restart',
the image appears and at least a few functionalities -- maybe all -- are
working fine.

Maybe some deficiency will appear later on, owing to a problem with opengl,
or maybe everything really is OK. Either way, I have the program working on
my other computer, and all is well.

Thanks,

Jeff

[Tom Goddard]

Thanks for the detailed report. OpenGL graphics drivers are one of the buggiest parts of desktop operating systems. I can understand your reluctance to update it because it may effect other software, but that is the root of the problem. Chimera uses an older OpenGL while ChimeraX uses modern OpenGL, so Chimera is likely to tolerate an old and buggy driver better.