Opened 5 years ago

Closed 5 years ago

Last modified 5 years ago

#3243 closed defect (fixed)

Newly installed file suffixes not recognized

Reported by: phil.cruz@… Owned by: pett
Priority: normal Milestone:
Component: Tool Shed Version:
Keywords: Cc: Conrad Huang
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

The following bug report has been submitted:
Platform:        Darwin-18.7.0-x86_64-i386-64bit
ChimeraX Version: 1.0 (2020-05-08)
Description
I installed the Maestro module from the ChimeraX toolshed, and got the messages in the log:
Downloading bundle ChimeraX_Maestro-1.5-py3-none-any.whl
Successfully installed ChimeraX-Maestro-1.5
Installed ChimeraX-Maestro (1.5)

But when I tried to open a Maestro file, I got the message:
Unrecognized file suffix '.mae'

I could open this file using a daily build from February.

Log:
UCSF ChimeraX version: 1.0rc202005080235 (2020-05-08)  
© 2016-2020 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  
Downloading bundle ChimeraX_Maestro-1.5-py3-none-any.whl  
Successfully installed ChimeraX-Maestro-1.5  
Installed ChimeraX-Maestro (1.5)  

> open "/Users/cruzp2/OneDrive - National Institutes of
> Health/Schrodinger/fluoroquines/model1/InducedFit_model1_2764.mae"

Unrecognized file suffix '.mae'  




OpenGL version: 4.1 ATI-2.11.21
OpenGL renderer: AMD Radeon Pro 560 OpenGL Engine
OpenGL vendor: ATI Technologies Inc.Hardware:

    Hardware Overview:

      Model Name: MacBook Pro
      Model Identifier: MacBookPro14,3
      Processor Name: Intel Core i7
      Processor Speed: 3.1 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 8 MB
      Hyper-Threading Technology: Enabled
      Memory: 16 GB
      Boot ROM Version: 204.0.0.0.0
      SMC Version (system): 2.45f0

Software:

    System Software Overview:

      System Version: macOS 10.14.6 (18G3020)
      Kernel Version: Darwin 18.7.0
      Time since boot: 4 days 21:15

Graphics/Displays:

    Intel HD Graphics 630:

      Chipset Model: Intel HD Graphics 630
      Type: GPU
      Bus: Built-In
      VRAM (Dynamic, Max): 1536 MB
      Vendor: Intel
      Device ID: 0x591b
      Revision ID: 0x0004
      Automatic Graphics Switching: Supported
      gMux Version: 4.0.29 [3.2.8]
      Metal: Supported, feature set macOS GPUFamily2 v1

    Radeon Pro 560:

      Chipset Model: Radeon Pro 560
      Type: GPU
      Bus: PCIe
      PCIe Lane Width: x8
      VRAM (Total): 4 GB
      Vendor: AMD (0x1002)
      Device ID: 0x67ef
      Revision ID: 0x00c0
      ROM Revision: 113-C980AJ-927
      VBIOS Version: 113-C9801AU-A02
      EFI Driver Version: 01.A0.927
      Automatic Graphics Switching: Supported
      gMux Version: 4.0.29 [3.2.8]
      Metal: Supported, feature set macOS GPUFamily2 v1
      Displays:
        Color LCD:
          Display Type: Built-In Retina LCD
          Resolution: 2880 x 1800 Retina
          Framebuffer Depth: 24-Bit Color (ARGB8888)
          Main Display: Yes
          Mirror: Off
          Online: Yes
          Rotation: Supported
          Automatically Adjust Brightness: No
        BenQ GW2750H:
          Resolution: 1920 x 1080 (1080p FHD - Full High Definition)
          UI Looks like: 1920 x 1080 @ 60 Hz
          Framebuffer Depth: 30-Bit Color (ARGB2101010)
          Display Serial Number: 6CD03450SL0 
          Mirror: Off
          Online: Yes
          Rotation: Supported
          Adapter Type: Apple USB-C Digital AV Adapter
          Automatically Adjust Brightness: No
          Adapter Firmware Version: 2.35

Change History (8)

comment:1 by pett, 5 years ago

Cc: Conrad Huang added
Component: Unassigned → Tool Shed
Owner: set to pett
Platform: → all
Project: → ChimeraX
Status: new → accepted
Summary: ChimeraX bug report submission → Newly installed file suffixes not recognized

comment:2 by pett, 5 years ago

Hi Phil,

I _thought_ I fixed this, but apparently not. You _should_ be able to work around it by restarting ChimeraX. Please let me know if that doesn't work.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

in reply to:  3 ; comment:3 by phil.cruz@…, 5 years ago 

Hi Eric,

I tried restarting ChimeraX, but that didn't help.  Anything else you need to know or want me to try?  

I'm okay for now using an older version of ChimeraX.

Thanks,

Phil

On 5/18/20, 2:42 PM, "ChimeraX" <ChimeraX-bugs-admin@cgl.ucsf.edu> wrote:

    #3243: Newly installed file suffixes not recognized
    ----------------------------------+----------------------------
              Reporter:  phil.cruz@…  |      Owner:  Eric Pettersen
                  Type:  defect       |     Status:  accepted
              Priority:  normal       |  Milestone:
             Component:  Tool Shed    |    Version:
            Resolution:               |   Keywords:
            Blocked By:               |   Blocking:
    Notify when closed:               |   Platform:  all
               Project:  ChimeraX     |
    ----------------------------------+----------------------------

    Comment (by Eric Pettersen):

     Hi Phil,
             I _thought_ I fixed this, but apparently not.  You _should_ be
     able to work around it by restarting ChimeraX.  Please let me know if that
     doesn't work.

     --Eric

             Eric Pettersen
             UCSF Computer Graphics Lab

    --
    Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/3243#comment:2>
    ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
    ChimeraX Issue Tracker

comment:4 by pett, 5 years ago

Ah. That probably means that the Maestro bundle itself needs updating to work with certain ChimeraX changes that occurred recently. Will see what I can do and will let you know when something happens.

--Eric

in reply to:  5 ; comment:5 by phil.cruz@…, 5 years ago 

Thanks for the update. 

On 5/18/20, 2:52 PM, "ChimeraX" <ChimeraX-bugs-admin@cgl.ucsf.edu> wrote:

    #3243: Newly installed file suffixes not recognized
    ----------------------------------+----------------------------
              Reporter:  phil.cruz@…  |      Owner:  Eric Pettersen
                  Type:  defect       |     Status:  accepted
              Priority:  normal       |  Milestone:
             Component:  Tool Shed    |    Version:
            Resolution:               |   Keywords:
            Blocked By:               |   Blocking:
    Notify when closed:               |   Platform:  all
               Project:  ChimeraX     |
    ----------------------------------+----------------------------

    Comment (by Eric Pettersen):

     Ah.  That probably means that the Maestro bundle itself needs updating to
     work with certain ChimeraX changes that occurred recently.  Will see what
     I can do and will let you know when something happens.

     --Eric

    --
    Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/3243#comment:4>
    ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
    ChimeraX Issue Tracker

comment:6 by pett, 5 years ago

Resolution: → fixed
Status: accepted → closed

Hi Phil,

The 1.6 version of Maestro has now been uploaded to the Toolshed, so you should be able to install that into your release candidate and open a Maestro file.

--Eric

in reply to:  7 ; comment:7 by phil.cruz@…, 5 years ago 

Hi Eric,

It works great now. Thanks for your help.

Best,

Phil

On 5/18/20, 6:36 PM, "ChimeraX" <ChimeraX-bugs-admin@cgl.ucsf.edu> wrote:

    #3243: Newly installed file suffixes not recognized
    ----------------------------------+----------------------------
              Reporter:  phil.cruz@…  |      Owner:  Eric Pettersen
                  Type:  defect       |     Status:  closed
              Priority:  normal       |  Milestone:
             Component:  Tool Shed    |    Version:
            Resolution:  fixed        |   Keywords:
            Blocked By:               |   Blocking:
    Notify when closed:               |   Platform:  all
               Project:  ChimeraX     |
    ----------------------------------+----------------------------
    Changes (by Eric Pettersen):

     * status:  accepted => closed
     * resolution:   => fixed


    Comment:

     Hi Phil,
             The 1.6 version of Maestro has now been uploaded to the Toolshed,
     so you should be able to install that into your release candidate and open
     a Maestro file.

     --Eric

    --
    Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/3243#comment:6>
    ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
    ChimeraX Issue Tracker

comment:8 by pett, 5 years ago

Good! Happy to help.

--Eric

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