Opened 6 years ago

Closed 6 years ago

#2513 closed defect (duplicate)

Blank main window on Windows 10

Reported by: 519198561@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Platform Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

The following bug report has been submitted:
Platform:        Windows-10-10.0.17134
ChimeraX Version: 0.91 (2019-10-10)
Description
(Describe the actions that caused this problem to occur here)

Log:
UCSF ChimeraX version: 0.91 (2019-10-10)  
© 2016-2019 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  




OpenGL version: 3.3.0 - Build 26.20.100.6951
OpenGL renderer: Intel(R) UHD Graphics 620
OpenGL vendor: Intel
File attachment: problem.PNG

problem.PNG​

Attachments (1)

problem.PNG​ (687.1 KB ) - added by 519198561@… 6 years ago.
Added by email2trac

Download all attachments as: .zip

Change History (3)

by 519198561@…, 6 years ago

Attachment: problem.PNG​ added

Added by email2trac

comment:1 by Tom Goddard, 6 years ago

Component: Unassigned → Platform
Owner: set to Tom Goddard
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: ChimeraX bug report submission → Blank main window on Windows 10

Is this a Lenovo laptop? What model? Does it have Nvidia graphics or only Intel Graphics? The Intel graphics driver looks up to date if it is a Lenovo. You may to need to go back to an older graphics driver to get ChimeraX to work. Or if it has nvidia graphics you definitely want ChimeraX to use that and not the Intel graphics.

comment:2 by Greg Couch, 6 years ago

Resolution: → duplicate
Status: assigned → closed

This is probably a duplicate of #2440. The solution was to install an earlier version of the graphics driver.

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