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#15784 closed defect (limitation)
Unresponsive on Ubuntu 20.04
| Reported by: | Owned by: | Greg Couch | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | Platform | Version: | |
| Keywords: | Cc: | chimerax-programmers | |
| Blocked By: | Blocking: | ||
| Notify when closed: | Platform: | all | |
| Project: | ChimeraX |
Description
> Begin forwarded message: > > From: "Dr. Michael F. Schmid" <mfschmid@stanford.edu> > Subject: Re: showing all atoms > Date: August 19, 2024 at 11:31:49 AM PDT > To: Eric Pettersen <pett@cgl.ucsf.edu> > Cc: Tom Goddard <goddard@sonic.net> > > Updating ChimeraX to be sure I have current functionality, I have run into the following. > I updated ubuntu on my workstation to 20.04. It ran a “partial upgrade”. > Downloaded chimeraX 1.8 for 20.04 > Sudo installed. > Running chimerax, I get on the command line > NOTE: available bundle cache has not been initialized yet > And an unresponsive chimerax window, with open 7k3v, the last command I previously ran before the upgrade, on the command line, and Welcome to ChimeraX under the command line. > Mike > > From: Tom Goddard <goddard@sonic.net> > Date: Friday, August 16, 2024 at 9:40 PM > To: Dr. Michael F. Schmid <mfschmid@stanford.edu> > Cc: Eric Pettersen <pett@cgl.ucsf.edu> > Subject: Re: showing all atoms > > Hi Mike, > > ChimeraX handles alternate atom positions differently. I think the Log will say there are alternate locations and have a link to show the Altloc explorer panel to display them. Eric wrote this and can advise further. I am on vacation until Wednesday. > > Tom > > > On Aug 16, 2024, at 2:17 PM, Dr. Michael F. Schmid <mfschmid@stanford.edu> wrote: > > > Hi- > In Chimera, if I open (fetch by PDB or by mmcif) 7k3v, and show atoms, I see all alternate conformations of the side chain of, ex. GLU 162 (of which there are 3). In ChimeraX, if I issue the command line open 7k3v, I only see one of the conformations. Waddupwidat? > Mike
Attachments (3)
Change History (22)
comment:1 by , 15 months ago
| Cc: | added |
|---|---|
| Component: | Unassigned → Platform |
| Owner: | set to |
| Platform: | → all |
| Project: | → ChimeraX |
| Reporter: | changed from to |
| Status: | new → assigned |
comment:2 by , 15 months ago
| Status: | assigned → feedback |
|---|
comment:3 by , 15 months ago
Thanks for getting back to me. Menus do not work. Cannot type on the command line. Clicking the X on the upper right of the window leads to a system prompt eventually that ChimeraX is not responding and I can force quit.
I did try restarting the workstation. No change.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Monday, August 19, 2024 at 11:47 AM
To: Dr. Michael F. Schmid <mfschmid@stanford.edu>, gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: feedback
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Changes (by Greg Couch):
* status: assigned => feedback
Comment:
What exactly do you mean by unresponsive? Do the menus work? Can you
type commands in the command line? And have you tried rebooting your
computer after updating the system? Your computer might be in an
inconsistent state.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:2>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:4 by , 15 months ago
Very weird. Often weird bugs are related to the graphics driver. If you don't have the glxinfo program, install it with "sudo apt install mesa-utils" or have your computer's administrator install it. Then send me the out from running "glxinfo | grep OpenGL". And the output from "lspci | grep VGA". Please cut & paste the text, no screenshots please.
comment:5 by , 15 months ago
Thanks. Attached from my workstation.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Monday, August 19, 2024 at 3:04 PM
To: Dr. Michael F. Schmid <mfschmid@stanford.edu>, gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: feedback
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by Greg Couch):
Very weird. Often weird bugs are related to the graphics driver. If you
don't have the glxinfo program, install it with "sudo apt install mesa-
utils" or have your computer's administrator install it. Then send me the
out from running "glxinfo | grep OpenGL". And the output from "lspci |
grep VGA". Please cut & paste the text, no screenshots please.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:4>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:6 by , 15 months ago
| Resolution: | → limitation |
|---|---|
| Status: | feedback → closed |
Ah ha. You are using the open source NVidia driver. It's slowly getting better, but doesn't work for ChimeraX. You need to install the propriety driver from NVidia. And as a result, your 3D graphics will be at least an order of magnitude faster. See the "Linux Graphics Drivers" section of common linux problems at https://www.cgl.ucsf.edu/chimerax/issues.html.
comment:7 by , 15 months ago
OK I’ll try this tomorrow. Thanks.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Monday, August 19, 2024 at 4:59 PM
To: gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>, Dr. Michael F. Schmid <mfschmid@stanford.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Changes (by Greg Couch):
* resolution: => limitation
* status: feedback => closed
Comment:
Ah ha. You are using the open source NVidia driver. It's slowly getting
better, but doesn't work for ChimeraX. You need to install the propriety
driver from NVidia. And as a result, your 3D graphics will be at least an
order of magnitude faster. See the "Linux Graphics Drivers" section of
common linux problems at https://www.cgl.ucsf.edu/chimerax/issues.html.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:6>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:8 by , 15 months ago
Hi-
Tried it…
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Monday, August 19, 2024 at 5:10 PM
To: Dr. Michael F. Schmid <mfschmid@stanford.edu>, gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by mfschmid@…):
{{{
OK I’ll try this tomorrow. Thanks.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Monday, August 19, 2024 at 4:59 PM
To: gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>, Dr. Michael F. Schmid
<mfschmid@stanford.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Changes (by Greg Couch):
* resolution: => limitation
* status: feedback => closed
Comment:
Ah ha. You are using the open source NVidia driver. It's slowly getting
better, but doesn't work for ChimeraX. You need to install the propriety
driver from NVidia. And as a result, your 3D graphics will be at least
an
order of magnitude faster. See the "Linux Graphics Drivers" section of
common linux problems at https://www.cgl.ucsf.edu/chimerax/issues.html.
--
Ticket URL:
<https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:6>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
}}}
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:7>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:9 by , 15 months ago
Greg is now on vacation until Thursday, so you might not get an immediate response on this.
comment:10 by , 15 months ago
I think the last 3 times I tried to update Nvidia drivers on Ubuntu were a nightmare of these kinds of Ubuntu inconsistent dependency issues. It would always take me a few hours trying to get rid of every nvidia package and re-install, following web pages that describe exactly this problem.
comment:11 by , 15 months ago
Hi-
Thanks, Tom. I am totally confused about what this problem really is, let alone finding the web pages that describe (and hopefully tell me how to fix) this problem. An old chimera-daily used to work, then I “upgraded” ubuntu, now ChimeraX doesn’t work.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Wednesday, August 21, 2024 at 12:30 PM
To: Dr. Michael F. Schmid <mfschmid@stanford.edu>, gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by Tom Goddard):
I think the last 3 times I tried to update Nvidia drivers on Ubuntu were a
nightmare of these kinds of Ubuntu inconsistent dependency issues. It
would always take me a few hours trying to get rid of every nvidia package
and re-install, following web pages that describe exactly this problem.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:10>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:12 by , 15 months ago
Hi-
Sorry, it was an old chimerax-daily… Chimera still works.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Thursday, August 22, 2024 at 10:01 AM
To: gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>, Dr. Michael F. Schmid <mfschmid@stanford.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by mfschmid@…):
{{{
Hi-
Thanks, Tom. I am totally confused about what this problem really is, let
alone finding the web pages that describe (and hopefully tell me how to
fix) this problem. An old chimera-daily used to work, then I “upgraded”
ubuntu, now ChimeraX doesn’t work.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Wednesday, August 21, 2024 at 12:30 PM
To: Dr. Michael F. Schmid <mfschmid@stanford.edu>, gregc@cgl.ucsf.edu
<gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by Tom Goddard):
I think the last 3 times I tried to update Nvidia drivers on Ubuntu were
a
nightmare of these kinds of Ubuntu inconsistent dependency issues. It
would always take me a few hours trying to get rid of every nvidia
package
and re-install, following web pages that describe exactly this problem.
--
Ticket URL:
<https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:10>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
}}}
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:11>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:13 by , 15 months ago
Hi Mike,
There are countless web pages about how to fix broken Nvidia driver dependencies on Ubuntu. I googled for ubuntu nvidia driver dependency problems and here's an example of the voodoo they recommend
But I would get advise from Greg since he actually uses Linux and probably can give a more sane suggestion. This kind of nonsense is just par for the course with Linux in my experience.
Tom
comment:14 by , 15 months ago
Hi-
Thanks, Tom. I’d sure appreciate advice from Greg; I have no business anywhere near a “developer” website!
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Thursday, August 22, 2024 at 1:09 PM
To: gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>, Dr. Michael F. Schmid <mfschmid@stanford.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by Tom Goddard):
Hi Mike,
There are countless web pages about how to fix broken Nvidia driver
dependencies on Ubuntu. I googled for ubuntu nvidia driver dependency
problems and here's an example of the voodoo they recommend
https://forums.developer.nvidia.com/t/ubuntu-and-nvidia-provided-packages-
conflict-breaking-installation/259150
But I would get advise from Greg since he actually uses Linux and probably
can give a more sane suggestion. This kind of nonsense is just par for
the course with Linux in my experience.
Tom
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:13>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:15 by , 15 months ago
The advice on that web page to remove the nvidia packages, and then reinstall is good advice. Exactly how is the issue, and I only needed to do it once, and I don't remember what I did. But, the following looks good to me:
sudo apt purge "*nvidia*"
sudo apt purge "*cublas*" "cuda*"
sudo apt autoremove
Then reinstall the nvidia driver with "sudo ubuntu-drivers --gpgpu install".
If that doesn't work after rebooting, then you will need to get a console window with Alt-F2, login, and fix things. If you have local expertise in maintaining Linux systems, I'd recommend getting them to help. In the worst case, you'll need to completely reinstall Ubuntu.
comment:16 by , 15 months ago
Hi-
Thanks. Did this.
Now chimera, old chimerax daily build, and chimerax 1.8 all start and respond.
Terminal gives, when starting ChimeraX 1.8:
NOTE: available bundle cache has not been initialized yet
But starting the old ChimeraX-daily did not give this message.
Should I worry…?
THANKS!
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Thursday, August 22, 2024 at 2:04 PM
To: Dr. Michael F. Schmid <mfschmid@stanford.edu>, gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by Greg Couch):
The advice on that web page to remove the nvidia packages, and then
reinstall is good advice. Exactly how is the issue, and I only needed to
do it once, and I don't remember what I did. But, the following looks
good to me:
sudo apt purge "*nvidia*"
sudo apt purge "*cublas*" "cuda*"
sudo apt autoremove
Then reinstall the nvidia driver with "sudo ubuntu-drivers --gpgpu
install".
If that doesn't work after rebooting, then you will need to get a console
window with Alt-F2, login, and fix things. If you have local expertise in
maintaining Linux systems, I'd recommend getting them to help. In the
worst case, you'll need to completely reinstall Ubuntu.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:15>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:17 by , 15 months ago
Hi-
Upon restarting my workstation, I got the attached ubuntu message. But ChimeraX behavior was as described below.
Mike
From: Dr. Michael F. Schmid <mfschmid@stanford.edu>
Date: Monday, August 26, 2024 at 2:16 PM
To: ChimeraX-bugs@cgl.ucsf.edu <ChimeraX-bugs@cgl.ucsf.edu>, gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
Hi-
Thanks. Did this.
Now chimera, old chimerax daily build, and chimerax 1.8 all start and respond.
Terminal gives, when starting ChimeraX 1.8:
NOTE: available bundle cache has not been initialized yet
But starting the old ChimeraX-daily did not give this message.
Should I worry…?
THANKS!
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Thursday, August 22, 2024 at 2:04 PM
To: Dr. Michael F. Schmid <mfschmid@stanford.edu>, gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by Greg Couch):
The advice on that web page to remove the nvidia packages, and then
reinstall is good advice. Exactly how is the issue, and I only needed to
do it once, and I don't remember what I did. But, the following looks
good to me:
sudo apt purge "*nvidia*"
sudo apt purge "*cublas*" "cuda*"
sudo apt autoremove
Then reinstall the nvidia driver with "sudo ubuntu-drivers --gpgpu
install".
If that doesn't work after rebooting, then you will need to get a console
window with Alt-F2, login, and fix things. If you have local expertise in
maintaining Linux systems, I'd recommend getting them to help. In the
worst case, you'll need to completely reinstall Ubuntu.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:15>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
comment:18 by , 15 months ago
Go ahead and report the error to Ubuntu. I believe Ubuntu 20.04 is still supported, but only until April 2025. So you should consider updating to 24.04. There have been lots of improvements.
The note about the available bundle cache at startup is normal. It is lazily initialized, and once it is, ChimeraX can tell you what bundle to install if an unknown command is given (instead of "unknown command").
comment:19 by , 15 months ago
Thanks for the info.
Mike
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Date: Monday, August 26, 2024 at 2:35 PM
To: gregc@cgl.ucsf.edu <gregc@cgl.ucsf.edu>, Dr. Michael F. Schmid <mfschmid@stanford.edu>
Cc: chimerax-programmers@cgl.ucsf.edu <chimerax-programmers@cgl.ucsf.edu>
Subject: Re: [ChimeraX] #15784: Unresponsive on Ubuntu 20.04
#15784: Unresponsive on Ubuntu 20.04
-------------------------------------------------+-------------------------
Reporter: Dr. Michael F. Schmid | Owner: Greg Couch
<mfschmid@…> |
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: limitation | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
-------------------------------------------------+-------------------------
Comment (by Greg Couch):
Go ahead and report the error to Ubuntu. I believe Ubuntu 20.04 is still
supported, but only until April 2025. So you should consider updating to
24.04. There have been lots of improvements.
The note about the available bundle cache at startup is normal. It is
lazily initialized, and once it is, ChimeraX can tell you what bundle to
install if an unknown command is given (instead of "unknown command").
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15784#comment:18>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
Note:
See TracTickets
for help on using tickets.
What exactly do you mean by unresponsive? Do the menus work? Can you type commands in the command line? And have you tried rebooting your computer after updating the system? Your computer might be in an inconsistent state.