Opened 7 years ago

Closed 7 years ago

#1176 closed defect (fixed)

ChimeraX not opening

Reported by: coleman.martin@… Owned by: Greg Couch
Priority: normal Milestone:
Component: Platform Version:
Keywords: Cc: chimera-programmers
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Hello,


I'm having an issue where ChimeraX will not open. I've tried to open from the start menu, file location, and saved .cxs files. After trying to launch, ChimeraX flashes up in the task manager but then disappears entirely, same with the debug.  Yesterday 6/27/18 I was able to use the program like normal however today 6/27/18 the program will not launch. The only changes to the computer (windows10) have been windows defender updates and update KB4284848 (OS Build 17134.137). To troubleshoot this I've re-installed ChimeraX, ran a system file check scan, ran ms safety scanner, tried to launch the program in a clean boot, and re-installed ChimeraX again. Between each of these steps the computer was re-started.


Is there anything else I should try?


Thanks,

Cole

Attachments (1)

Capture.JPG​ (48.6 KB ) - added by coleman.martin@… 7 years ago.
Added by email2trac

Download all attachments as: .zip

Change History (11)

comment:1 by Eric Pettersen, 7 years ago

Cc: chimera-programmers added
Component: Unassigned → Platform
Owner: set to Greg Couch
Platform: → all
Project: → ChimeraX
Status: new → assigned

Hi Cole,

What version/date of ChimeraX is this?

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

in reply to:  2 ; comment:2 by coleman.martin@…, 7 years ago 

I started with the daily build from 6/8 then re-installed with today's daily build.


Thanks,

Cole

________________________________
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Wednesday, June 27, 2018 3:10:39 PM
Cc: chimera-programmers@cgl.ucsf.edu; Martin, Coleman; gregc@cgl.ucsf.edu
Subject: Re: [ChimeraX] #1176: ChimeraX not opening

#1176: ChimeraX not opening
---------------------------------------+----------------------
          Reporter:  coleman.martin@…  |      Owner:  gregc
              Type:  defect            |     Status:  assigned
          Priority:  normal            |  Milestone:
         Component:  Platform          |    Version:
        Resolution:                    |   Keywords:
        Blocked By:                    |   Blocking:
Notify when closed:                    |   Platform:  all
           Project:  ChimeraX          |
---------------------------------------+----------------------
Changes (by pett):

 * status:  new => assigned
 * cc: chimera-programmers (added)
 * component:  Unassigned => Platform
 * project:   => ChimeraX
 * platform:   => all
 * owner:  (none) => gregc


Comment:

 Hi Cole,
         What version/date of ChimeraX is this?

 --Eric

         Eric Pettersen
         UCSF Computer Graphics Lab

--
Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/1176#comment:1>
ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker

comment:3 by Greg Couch, 7 years ago

Status: assigned → feedback

A couple more questinons. Did ChimeraX ever work for you on that computer? If you start ChimeraX from a terminal, what output do you get?

-- Greg

in reply to:  4 ; comment:4 by coleman.martin@…, 7 years ago 

I had been using ChimeraX for about a month on this computer before it stopped launching yesterday. On Windows 10 when I try to launch from the command prompt or PowerShell I don't get any errors, Just a new command line and I can launch other programs on the next line without an issue.


Thanks,

Cole

________________________________
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Wednesday, June 27, 2018 4:23:32 PM
Cc: chimera-programmers@cgl.ucsf.edu; Martin, Coleman; gregc@cgl.ucsf.edu
Subject: Re: [ChimeraX] #1176: ChimeraX not opening

#1176: ChimeraX not opening
---------------------------------------+----------------------
          Reporter:  coleman.martin@…  |      Owner:  gregc
              Type:  defect            |     Status:  feedback
          Priority:  normal            |  Milestone:
         Component:  Platform          |    Version:
        Resolution:                    |   Keywords:
        Blocked By:                    |   Blocking:
Notify when closed:                    |   Platform:  all
           Project:  ChimeraX          |
---------------------------------------+----------------------
Changes (by gregc):

 * status:  assigned => feedback


Comment:

 A couple more questinons.  Did ChimeraX ever work for you on that
 computer?  If you start ChimeraX from a terminal, what output do you get?

    -- Greg

--
Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/1176#comment:3>
ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker

comment:5 by Eric Pettersen, 7 years ago

Hi Cole,

If, when you start it from a shell, you add "--nogui" as an argument, what output do you get? If you eventually get a prompt you can then type ChimeraX commands, the most relevant of which is probably "quit". :-)

--Eric

in reply to:  6 ; comment:6 by goddard@…, 7 years ago 

Seem like the problem is likely to be with ChimeraX cached settings, tool database, ... which could be fixed by deleting the ChimeraX cache files.  I'm not sure where those are on Windows.

in reply to:  7 ; comment:7 by coleman.martin@…, 7 years ago 

Launching from the PowerShell with the nogui argument doesn't prompt me to add any commands. ChimeraX will flash up for about a second in the task manager then disappears and isn't running anywhere in the task manager.
Also I cleared all the files I thought were associated with chimera files from the %temp %, temp, local data temp, and prefig folders. Then I ran a disk cleanup.  I searched the regedit but didn't see any indications of ChimeraX.

Thanks,
Cole
________________________________
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Thursday, June 28, 2018 11:43:00 AM
To: gregc@cgl.ucsf.edu; Martin, Coleman
Cc: chimera-programmers@cgl.ucsf.edu
Subject: Re: [ChimeraX] #1176: ChimeraX not opening

#1176: ChimeraX not opening
---------------------------------------+----------------------
          Reporter:  coleman.martin@…  |      Owner:  gregc
              Type:  defect            |     Status:  feedback
          Priority:  normal            |  Milestone:
         Component:  Platform          |    Version:
        Resolution:                    |   Keywords:
        Blocked By:                    |   Blocking:
Notify when closed:                    |   Platform:  all
           Project:  ChimeraX          |
---------------------------------------+----------------------

Comment (by goddard@…):

 {{{
 Seem like the problem is likely to be with ChimeraX cached settings, tool
 database, ... which could be fixed by deleting the ChimeraX cache files.
 I'm not sure where those are on Windows.

 }}}

--
Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/1176#comment:6>
ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker

Capture.JPG​

by coleman.martin@…, 7 years ago

Attachment: Capture.JPG​ added

Added by email2trac

in reply to:  9 comment:8 by goddard@…, 7 years ago 

Just checked on a Windows 10 machine using the ChimeraX command “info path” to find the location of the ChimeraX cache files:

	C:\Users\goddard\AppData\Local\UCSF\ChimeraX

You could try deleting or moving that directory.

in reply to:  10 ; comment:9 by coleman.martin@…, 7 years ago 

Excellent! It's working now thank you.


Cole

________________________________
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Thursday, June 28, 2018 12:51:59 PM
To: gregc@cgl.ucsf.edu; Martin, Coleman
Cc: chimera-programmers@cgl.ucsf.edu
Subject: Re: [ChimeraX] #1176: ChimeraX not opening

#1176: ChimeraX not opening
---------------------------------------+----------------------
          Reporter:  coleman.martin@…  |      Owner:  gregc
              Type:  defect            |     Status:  feedback
          Priority:  normal            |  Milestone:
         Component:  Platform          |    Version:
        Resolution:                    |   Keywords:
        Blocked By:                    |   Blocking:
Notify when closed:                    |   Platform:  all
           Project:  ChimeraX          |
---------------------------------------+----------------------

Comment (by goddard@…):

 {{{
 Just checked on a Windows 10 machine using the ChimeraX command “info
 path” to find the location of the ChimeraX cache files:

         C:\Users\goddard\AppData\Local\UCSF\ChimeraX

 You could try deleting or moving that directory.


 }}}

--
Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/1176#comment:8>
ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker

comment:10 by Greg Couch, 7 years ago

Resolution: → fixed
Status: feedback → closed

Works for the user. Not sure what went wrong.

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