Opened 2 years ago

Closed 2 years ago

#10081 closed defect (nonchimerax)

Qt panels not displaying

Reported by: thanhthenguyen2000@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Window Toolkit Version:
Keywords: Cc: Eric Pettersen, Greg Couch
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Hello,

I have a few problems when trying to install ChimeraX. The program runs,
but I can't see any options/ribbons but only the molecule as shown in the
attachment. I tried to re-install ChimeraX and the three graphic driver
options on https://www.cgl.ucsf.edu/chimerax/issues.html. I would like to
ask if you have seen any similar problems before and if there are any
possible solutions for this.

I believe that my laptop graphics driver is Intel(R) UHD Graphics 620,
Windows 11 Home 64-bit.
I'm not really familiar with these details, so please let me know if you
need further information.

Thank you very much.

Regards,
Kev
-- 
Kev Nguyen (he/him/his)
Undergraduate Student
University of British Columbia
Email Address: thanhthenguyen2000@gmail.com

ChimeraX Error.png​

Attachments (1)

ChimeraX Error.png​ (195.6 KB ) - added by thanhthenguyen2000@… 2 years ago.
Added by email2trac

Download all attachments as: .zip

Change History (3)

by thanhthenguyen2000@…, 2 years ago

Attachment: ChimeraX Error.png​ added

Added by email2trac

comment:1 by Eric Pettersen, 2 years ago

Cc: Eric Pettersen Greg Couch added
Component: Unassigned → Window Toolkit
Owner: set to Tom Goddard
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: ChimeraX Ribbon Errors → Qt panels not displaying

comment:2 by Tom Goddard, 2 years ago

Resolution: → nonchimerax
Status: assigned → closed

None of the Qt window toolkit buttons or menus are showing. That is a problem with your graphics driver. The only way to fix it is to update your graphics driver.

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