Opened 2 years ago

#9678 assigned defect

Oculus Quest fails to connect by AirLink

Reported by: Tom Goddard Owned by: Tom Goddard
Priority: moderate Milestone:
Component: VR Version:
Keywords: Cc: phil.cruz@…, meghan.mccarthy@…, victor.starrkramer@…
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description

The Quest Pro and Quest 2 headsets sometimes cannot be connected to a Windows PC with AirLink (wifi). This is not a ChimeraX bug but prevents using ChimeraX VR with the headset.

The problem is that the Oculus App running on the PC may see multiple Quest headsets and can only connect to the one active Quest headset. Unfortunately the "active" one chosen by the Oculus app is sometimes a sleeping headset and not the one on your head! The only solution I found was to power off the other headsets. It would probably fix the issue if each headset had its own Oculus account, but that creates other burdens.

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