Opened 2 years ago

Closed 2 years ago

#9503 closed defect (nonchimerax)

Silhouettes bug macOSX

Reported by: elizabethmcfadden@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Graphics Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description

Hi ChimeraX team,

I have had a consistent bug in all programs of ChimeraX that I’ve ever had since last year (including the daily release as of July 30th and the most recent 1.6.1 version) on the Mac OS where the silhouettes graphics command produces weird silhouettes for density maps opened. (See image attached). I’ve tried changing the colors, transparency, restarting the program, changing the silhouette width in the command line, etc. But the issue has remained unresolved.

Best,
Elizabeth McFadden

[cid:9B63632C-D4B0-4EBB-A37F-5790E4AB0A90]

Added by email2trac

Attachments (1)

Screen Shot 2023-08-02 at 11.16.25 AM.png (363.3 KB ) - added by elizabethmcfadden@… 2 years ago.
Added by email2trac

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Change History (3)

by elizabethmcfadden@…, 2 years ago

Added by email2trac

comment:1 by pett, 2 years ago

Component: UnassignedGraphics
Owner: set to Tom Goddard
Platform: all
Project: ChimeraX
Status: newassigned

comment:2 by Tom Goddard, 2 years ago

Resolution: nonchimerax
Status: assignedclosed

Unfortunately there is one old Intel Mac laptop model that has this graphics driver bug. It has been reported several times, always on the exact same Mac laptop model. There is nothing we can do to fix this since the problem is Apple's OpenGL graphics driver. Apple will never fix this for your laptop, they deprecated the community standard OpenGL graphics when they introduced their proprietary Metal graphics about 5 years ago.

So the only solution is to not use silhouettes on that laptop.

If you want to create an image with silhouettes for a publication or talk the only choice is to use another computer. You can save a ChimeraX session on your Mac and copy it to any other computer with ChimeraX installed to save the image.

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