Can't login to Trac from Chrome on Windows

[tcroll@…]

Begin forwarded message:

From: Tristan Croll
Subject: Re: Locked out of Trac
Date: June 6, 2023 at 6:25:42 AM PDT
To: Greg Couch
Cc: Eric Pettersen, chimerax-programmers@…

Hmm... yes, I was. Turns out I can log in from Chrome on my Linux machine, but not in Windows.

[Tom Goddard]

Tom and Greg reproduced this in Chrome on Windows and verified Firefox on Windows can log in. Greg found a cryptic error message in the server logs suggesting it might be a Kerberos issue.

[Tristan Croll]

Also tried from Edge in Windows. No dice there either. I don’t currently
have Firefox installed on that machine.

On Tue, 6 Jun 2023 at 18:05, ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
wrote:

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[Greg Couch]

In Chrome, https://www.rbvi.ucsf.edu/trac/ChimeraX has the lock icon in the address bar. But when one tries to login, the lock icon disappears for https://www.rbvi.ucsf.edu/trac/ChimeraX/login. That means that the login page is not trusted, so the login fails.

[Tristan Croll]

Seems a recent update of my Linux machine also broke my login there.
Neither Chrome nor Firefox let me in now.

On Tue, Jun 6, 2023 at 6:18 PM ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
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[Eric Pettersen]

Raised priority and set milestone since the workaround no longer works.

[Greg Couch]

Both Firefox and Chromium work for me in my Ubuntu 22.04 VM. Which version of Linux are you using?

[Tristan Croll]

Ubuntu 22.04 as well. Is it possible that something has just gone wrong
with my particular account? Or is it something to do with me being outside
your network?

On Wed, 12 Jul 2023 at 20:57, ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
wrote:

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[Greg Couch]

If you can reach our website, it should work. If you go to the password page, ​https://www.cgl.ucsf.edu/admin/chpass.py, can you log in?

[Tristan Croll]

Will have to double-check tomorrow that I'm remembering my password
correctly (it's written down on paper in the office - was trying from that
today), but no - I can't log in there.


On Wed, 12 Jul 2023 at 21:09, ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
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[Greg Couch]

FYI, you changed your password on June 29th. So I assume this is a problem with your new password. We can reset it, if need be.

[Tristan Croll]

Umm... no I didn't. I don't even remember how to do so.

On Thu, Jul 13, 2023 at 1:40 AM ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
wrote:

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[Greg Couch]

So the problem is that your account expired. The bug is that you didn't get email about it. Accounts for non-UCSF people need to renewed every year. Normally, we'd ask the PI about whether your account should be extended or not. In this case, I know the answer is yes, so I've extended your account for another year. So this is fixed from the ChimeraX point of view. And I've added a TODO item for the system's password expiration notification process.

[Tristan Croll]

Thanks - indeed, I'm back in the system! Regarding the notification, is the issue that it didn't get sent, or possibly that it tried to send to my old Uni of Cambridge email?

[Greg Couch]

The issue is that the email wasn't sent. Presumably, if you were notified that the account was about to expire, you could have told us that you wanted to keep the account active. And then we would have extended the account before it expired. This is a problem for all CGL affiliate accounts.

[Eric Pettersen]

Greg, Tristan can't log in again. Is there anything you can do to re-enable his account?