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Opened 2 years ago
Closed 2 years ago
#9066 closed defect (fixed)
Tickets made with email2trac do not produce a new ticket email from Trac to Eric
| Reported by: | Tom Goddard | Owned by: | pett |
|---|---|---|---|
| Priority: | moderate | Milestone: | |
| Component: | Infrastructure | Version: | |
| Keywords: | Cc: | Tom Goddard | |
| Blocked By: | Blocking: | ||
| Notify when closed: | Platform: | all | |
| Project: | ChimeraX |
Description
When a bug is submitted using ChimeraX Report a Bug or by emailing chimerax-bugs@… the Trac email2trac plugin sends a copy of the email it receives to Eric. Then Trac also is supposed to send Eric an email that a new ticket was created. But it doesn't send that email. If the new ticket is created from the Trac web site using New Ticket, then Eric does get the ticket created email. It seems that email2trac somehow prevents the new ticket notification email from being sent.
Here is email2trac configuration option documentation from Greg
https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracConfiguration
Change History (2)
comment:1 by , 2 years ago
comment:2 by , 2 years ago
| Resolution: | → fixed |
|---|---|
| Status: | assigned → closed |
Note:
See TracTickets
for help on using tickets.
I have a theory in ticket #9065 comment 6 (https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/9065#comment:6) that email2trac is creating the new ticket as if it were a ticket update, so it is not treated as a new ticket by Trac and so it does not notify Eric and it does not include the description field in email to the reporter. Could probably look at the email2trac python code to see if that is the problem.