Opened 2 years ago

Last modified 2 years ago

#9047 assigned defect

Web services down due to bad certificate

Reported by: jfhevler@… Owned by: Greg Couch
Priority: major Milestone:
Component: Web Services Version:
Keywords: Cc: chimera-programmers
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Dear ChimeraX team,

I am using UCSF ChimeraX version: 1.6.1 (2023-05-09) and the modeller refine protocol fails due to some SSLError. I am not completely sure whether this is a problem on my side or whether there is something on your side. This is the error message I receive:

"2023-05-22 13:15:20,312 WARNING Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)'))': /cxservices/api/v1/chimerax/services/modeller
2023-05-22 13:15:20,336 WARNING Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)'))': /cxservices/api/v1/chimerax/services/modeller
Error launching job: ChimeraX Web Services unavailable. Please try again soon."

Any input from your side would be greatly appreciated!

Best,
Johannes

 Johannes F. Hevler, Ph.D
 Postdoctoral Scholar
 Bertozzi lab<https://bertozzigroup.stanford.edu/

Change History (1)

comment:1 by Eric Pettersen, 2 years ago

Cc: chimera-programmers added
Component: Unassigned → Web Services
Owner: set to Greg Couch
Platform: → all
Priority: normal → major
Project: → ChimeraX
Status: new → assigned
Summary: Error launching job: ChimeraX Web Services unavailabl → Web services down due to bad certificate

Reported by Johannes Florian Hevler

Note: See TracTickets for help on using tickets.