Opened 2 years ago

Closed 2 years ago

#8917 closed defect (limitation)

Issue with Chimera installation

Reported by: akhc1986@… Owned by: Greg Couch
Priority: normal Milestone:
Component: Platform Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Dear Chimera team,

I am facing an issue after Chimera installation. The error message is in
the attachment. It looks like I need to add some license file. Where can I
get that?

Thanks and regards,
Arvindkumar

Error.JPG​

Attachments (1)

Error.JPG​ (23.3 KB ) - added by akhc1986@… 2 years ago.
Added by email2trac

Download all attachments as: .zip

Change History (6)

by akhc1986@…, 2 years ago

Attachment: Error.JPG​ added

Added by email2trac

comment:1 by pett, 2 years ago

Component: Unassigned → Platform
Owner: set to Greg Couch
Platform: → all
Project: → ChimeraX
Status: new → assigned

Reported by Arvind Chaurasiya

comment:2 by Greg Couch, 2 years ago

Status: assigned → feedback

api-ms-win-core-path-l1-1-0.dll is expected by Chimera to already be on your computer.

Which version of Windows are you running?

comment:3 by Greg Couch, 2 years ago

FYI, the solution might be that you have to update your version of Windows. Which is why I'd like to know which version you currently have.

in reply to:  5 comment:4 by akhc1986@…, 2 years ago 

I am using Windows 7. Does it support Chimera X installation?

Regards,
Arvind

On Sat, Apr 29, 2023 at 6:52 AM ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
wrote:

comment:5 by Greg Couch, 2 years ago

Resolution: → limitation
Status: feedback → closed

As documented on ​https://www.cgl.ucsf.edu/chimerax/system_requirements.html, Windows 7 is not supported. Windows 10 is the minimum version. And according to ​https://learn.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro, Windows 10 will be "retired" on Oct 14, 2025. So there's a good chance that we will require Windows 11 at the end of 2025. You should consider upgrading your computer or switching the operating system to Ubuntu Linux. Good luck.

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