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Opened 3 years ago
Closed 3 years ago
#8711 closed defect (nonchimerax)
Bug: black spots appear when saving images with a silhouette
| Reported by: | Owned by: | Tom Goddard | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | Input/Output | Version: | |
| Keywords: | Cc: | ||
| Blocked By: | Blocking: | ||
| Notify when closed: | Platform: | all | |
| Project: | ChimeraX |
Description
Hello, I would like to report a bug that makes exported images appear with multiple black marks. This only happens when I show the silhouettes. Is there a setting or parameter that would make them disappear while keeping the silhouette? I attached two images as examples. Thank you, Léo B. [cid:6dfb3f10-8afd-4979-bc11-282aea0e32d8@corp.pasteur.fr]
Attachments (2)
Change History (4)
by , 3 years ago
| Attachment: | image2.png added |
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comment:1 by , 3 years ago
| Component: | Unassigned → Input/Output |
|---|---|
| Owner: | set to |
| Platform: | → all |
| Project: | → ChimeraX |
| Status: | new → assigned |
comment:2 by , 3 years ago
| Resolution: | → nonchimerax |
|---|---|
| Status: | assigned → closed |
These artifacts are a graphics driver problem. Are you on a Mac? Some specific Intel Mac laptops exhibit this problem and since Apple long ago deprecated the community standard OpenGL graphics it is unlikely they will ever fix it. But their ARM Mac (M1, M2) don't have these issues, and most of their Intel machines also don't have them.
The only usable suggestion I have is to save a ChimeraX session file (*.cxs) and copy it to another machine that does not have these driver problems for saving images.
I am also interested in what exact machine / driver produced this problem. I think I know, but I like to keep track. If you use ChimeraX menu Help / Report a Bug... it will include your computer hardware and driver info.
Added by email2trac