ChimeraX hangs at startup for minutes when Toolshed not responding

[Tom Goddard]

When plato was down for maintenance today I started a recent ChimeraX daily build from my home Mac laptop and home Windows 10 machine and both hung for minutes before eventually starting. I don't think any user would wait that long -- I knew toolshed was down and ChimeraX would eventually start so I waited it out.

On the Mac the hang was about 5 minutes. Here is the Log output when it finally started

UCSF ChimeraX version: 1.5.dev202209210054 (2022-09-21)
© 2016-2022 Regents of the University of California. All rights reserved.
How to cite UCSF ChimeraX
Updating list of available bundles failed: [Errno 60] Operation timed out
2022-09-28 09:29:38,045 WARNING Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x147e15340>: Failed to establish a new connection: [Errno 60] Operation timed out')': /cxservices/api/v1/chimerax/updates?uuid=42775810-27fc-574c-8636-cef5ba0191a7&OS=macosx&OSVersion=12.6&ChimeraXVersion=1.5.dev202209210054
2022-09-28 09:30:53,050 WARNING Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x143359b50>: Failed to establish a new connection: [Errno 60] Operation timed out')': /cxservices/api/v1/chimerax/updates?uuid=42775810-27fc-574c-8636-cef5ba0191a7&OS=macosx&OSVersion=12.6&ChimeraXVersion=1.5.dev202209210054
2022-09-28 09:32:08,064 WARNING Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x147e910d0>: Failed to establish a new connection: [Errno 60] Operation timed out')': /cxservices/api/v1/chimerax/updates?uuid=42775810-27fc-574c-8636-cef5ba0191a7&OS=macosx&OSVersion=12.6&ChimeraXVersion=1.5.dev202209210054

On Windows here is the Log output

Startup Messages
note You can double click a model's Name or ID in the model panel to edit those fields
UCSF ChimeraX version: 1.5.dev202208270145 (2022-08-27)
© 2016-2022 Regents of the University of California. All rights reserved.
How to cite UCSF ChimeraX
Updating list of available bundles failed: 10060 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
49:34,392 WARNING Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002DC25DA1280>: Failed to establish a new connection: 10060 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond')': /cxservices/api/v1/chimerax/updates?uuid=58702b67-2ffe-59ac-9a90-7a1431b57d53&OS=windows&OSVersion=10.0.19043&ChimeraXVersion=1.5.dev202208270145
Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002DC25DA1280>: Failed to establish a new connection: 10060 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond')': /cxservices/api/v1/chimerax/updates?uuid=58702b67-2ffe-59ac-9a90-7a1431b57d53&OS=windows&OSVersion=10.0.19043&ChimeraXVersion=1.5.dev202208270145
49:55,431 WARNING Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002DC3BD34CD0>: Failed to establish a new connection: 10060 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond')': /cxservices/api/v1/chimerax/updates?uuid=58702b67-2ffe-59ac-9a90-7a1431b57d53&OS=windows&OSVersion=10.0.19043&ChimeraXVersion=1.5.dev202208270145
Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002DC3BD34CD0>: Failed to establish a new connection: 10060 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond')': /cxservices/api/v1/chimerax/updates?uuid=58702b67-2ffe-59ac-9a90-7a1431b57d53&OS=windows&OSVersion=10.0.19043&ChimeraXVersion=1.5.dev202208270145
50:16,478 WARNING Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002DC237D1A00>: Failed to establish a new connection: 10060 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond')': /cxservices/api/v1/chimerax/updates?uuid=58702b67-2ffe-59ac-9a90-7a1431b57d53&OS=windows&OSVersion=10.0.19043&ChimeraXVersion=1.5.dev202208270145
Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002DC237D1A00>: Failed to establish a new connection: 10060 A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond')': /cxservices/api/v1/chimerax/updates?uuid=58702b67-2ffe-59ac-9a90-7a1431b57d53&OS=windows&OSVersion=10.0.19043&ChimeraXVersion=1.5.dev202208270145

[Eric Pettersen]

Duplicate of #7659. Updating recipient list for that ticket to include people on this ticket.