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#7190 closed defect (nonchimerax)
Various Windows 11 problems
| Reported by: | Owned by: | Tom Goddard | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | Platform | Version: | |
| Keywords: | Cc: | Greg Couch, Zach Pearson | |
| Blocked By: | Blocking: | ||
| Notify when closed: | Platform: | all | |
| Project: | ChimeraX |
Description
The following bug report has been submitted:
Platform: Windows-10-10.0.22000
ChimeraX Version: 1.4 (2022-06-03 23:39:42 UTC)
Description
Software doesn't work properly on my Win11. The dsiplay panel won't show up. The structure only show up when you try to move the molecule, but once you click elsewhere, it disappear again. It would also sjow large black and white pixel sometimes and the software would force quit.
Log:
UCSF ChimeraX version: 1.4 (2022-06-03)
© 2016-2022 Regents of the University of California. All rights reserved.
How to cite UCSF ChimeraX
> open 4azu
4azu title:
Crystal structure analysis of oxidized pseudomonas aeruginosa azurin At pH 5.5
and pH 9.0. A pH-induced conformational transition involves A peptide bond
flip [more info...]
Chain information for 4azu #1
---
Chain | Description | UniProt
A B C D | azurin | AZUR_PSEAE
Non-standard residues in 4azu #1
---
CU — copper (II) ion
NO3 — nitrate ion
> set bgColor white
> open 3cg8
3cg8 title:
Laccase from Streptomyces coelicolor [more info...]
Chain information for 3cg8 #2
---
Chain | Description | UniProt
A B C | laccase | Q9XAL8_STRCO
Non-standard residues in 3cg8 #2
---
CU — copper (II) ion
O — oxygen atom
PG4 — tetraethylene glycol
> save C:/Users/micha/Desktop/SLAC_Az.cxs
> ui mousemode right select
QWindowsWindow::setGeometry: Unable to set geometry 750x513+1626+516 (frame:
766x552+1618+485) on QWidgetWindow/"QDockWidgetClassWindow" on
"\\\\.\DISPLAY7". Resulting geometry: 752x521+1625+509 (frame:
768x560+1617+478) margins: 8, 31, 8, 8 minimum size: 600x315 maximum size:
524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0),
maxtrack=POINT(x=524303, y=524326), mintrack=POINT(x=616, y=354)))
QWindowsWindow::setGeometry: Unable to set geometry 752x521+1357+385 (frame:
770x568+1348+347) on QWidgetWindow/"QDockWidgetClassWindow" on
"\\\\.\DISPLAY1". Resulting geometry: 750x513+1358+392 (frame:
768x560+1349+354) margins: 9, 38, 9, 9 minimum size: 600x315 maximum size:
524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0),
maxtrack=POINT(x=655377, y=655406), mintrack=POINT(x=768, y=441)))
QWindowsWindow::setGeometry: Unable to set geometry 600x410+1853+444 (frame:
616x449+1845+413) on QWidgetWindow/"QDockWidgetClassWindow" on
"\\\\.\DISPLAY7". Resulting geometry: 602x418+1852+437 (frame:
618x457+1844+406) margins: 8, 31, 8, 8 minimum size: 600x315 maximum size:
524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0),
maxtrack=POINT(x=524303, y=524326), mintrack=POINT(x=616, y=354)))
OpenGL version: 3.3.148300 Core Profile Forward-Compatible Context 21.10.01.31 27.20.21001.31002
OpenGL renderer: AMD Radeon RX 6600M
OpenGL vendor: ATI Technologies Inc.
Python: 3.9.11
Locale: zh_CN.cp936
Qt version: PyQt6 6.3.0, Qt 6.3.0
Qt runtime version: 6.3.0
Qt platform: windows
Manufacturer: HP
Model: OMEN by HP Laptop 16-c0xxx
OS: Microsoft Windows 11 Home (Build 22000)
Memory: 16,479,842,304
MaxProcessMemory: 137,438,953,344
CPU: 16 AMD Ryzen 7 5800H with Radeon Graphics
OSLanguage: en-US
Installed Packages:
alabaster: 0.7.12
appdirs: 1.4.4
Babel: 2.10.1
backcall: 0.2.0
blockdiag: 3.0.0
certifi: 2022.5.18.1
cftime: 1.6.0
charset-normalizer: 2.0.12
ChimeraX-AddCharge: 1.2.3
ChimeraX-AddH: 2.1.11
ChimeraX-AlignmentAlgorithms: 2.0
ChimeraX-AlignmentHdrs: 3.2.1
ChimeraX-AlignmentMatrices: 2.0
ChimeraX-Alignments: 2.4.3
ChimeraX-AlphaFold: 1.0
ChimeraX-AltlocExplorer: 1.0.2
ChimeraX-AmberInfo: 1.0
ChimeraX-Arrays: 1.0
ChimeraX-Atomic: 1.39.1
ChimeraX-AtomicLibrary: 7.0
ChimeraX-AtomSearch: 2.0.1
ChimeraX-AxesPlanes: 2.1
ChimeraX-BasicActions: 1.1
ChimeraX-BILD: 1.0
ChimeraX-BlastProtein: 2.1.1
ChimeraX-BondRot: 2.0
ChimeraX-BugReporter: 1.0
ChimeraX-BuildStructure: 2.7
ChimeraX-Bumps: 1.0
ChimeraX-BundleBuilder: 1.1
ChimeraX-ButtonPanel: 1.0
ChimeraX-CageBuilder: 1.0
ChimeraX-CellPack: 1.0
ChimeraX-Centroids: 1.2
ChimeraX-ChemGroup: 2.0
ChimeraX-Clashes: 2.2.4
ChimeraX-ColorActions: 1.0
ChimeraX-ColorGlobe: 1.0
ChimeraX-ColorKey: 1.5.1
ChimeraX-CommandLine: 1.2.3
ChimeraX-ConnectStructure: 2.0.1
ChimeraX-Contacts: 1.0
ChimeraX-Core: 1.4
ChimeraX-CoreFormats: 1.1
ChimeraX-coulombic: 1.3.2
ChimeraX-Crosslinks: 1.0
ChimeraX-Crystal: 1.0
ChimeraX-CrystalContacts: 1.0
ChimeraX-DataFormats: 1.2.2
ChimeraX-Dicom: 1.1
ChimeraX-DistMonitor: 1.1.5
ChimeraX-Dssp: 2.0
ChimeraX-EMDB-SFF: 1.0
ChimeraX-ExperimentalCommands: 1.0
ChimeraX-FileHistory: 1.0
ChimeraX-FunctionKey: 1.0
ChimeraX-Geometry: 1.2
ChimeraX-gltf: 1.0
ChimeraX-Graphics: 1.1
ChimeraX-Hbonds: 2.1.2
ChimeraX-Help: 1.2
ChimeraX-HKCage: 1.3
ChimeraX-IHM: 1.1
ChimeraX-ImageFormats: 1.2
ChimeraX-IMOD: 1.0
ChimeraX-IO: 1.0.1
ChimeraX-ItemsInspection: 1.0
ChimeraX-Label: 1.1.1
ChimeraX-ListInfo: 1.1.1
ChimeraX-Log: 1.1.5
ChimeraX-LookingGlass: 1.1
ChimeraX-Maestro: 1.8.1
ChimeraX-Map: 1.1
ChimeraX-MapData: 2.0
ChimeraX-MapEraser: 1.0
ChimeraX-MapFilter: 2.0
ChimeraX-MapFit: 2.0
ChimeraX-MapSeries: 2.1
ChimeraX-Markers: 1.0
ChimeraX-Mask: 1.0
ChimeraX-MatchMaker: 2.0.6
ChimeraX-MDcrds: 2.6
ChimeraX-MedicalToolbar: 1.0.1
ChimeraX-Meeting: 1.0
ChimeraX-MLP: 1.1
ChimeraX-mmCIF: 2.7
ChimeraX-MMTF: 2.1
ChimeraX-Modeller: 1.5.5
ChimeraX-ModelPanel: 1.3.2
ChimeraX-ModelSeries: 1.0
ChimeraX-Mol2: 2.0
ChimeraX-Morph: 1.0
ChimeraX-MouseModes: 1.1
ChimeraX-Movie: 1.0
ChimeraX-Neuron: 1.0
ChimeraX-Nucleotides: 2.0.2
ChimeraX-OpenCommand: 1.9
ChimeraX-PDB: 2.6.6
ChimeraX-PDBBio: 1.0
ChimeraX-PDBLibrary: 1.0.2
ChimeraX-PDBMatrices: 1.0
ChimeraX-PickBlobs: 1.0
ChimeraX-Positions: 1.0
ChimeraX-PresetMgr: 1.1
ChimeraX-PubChem: 2.1
ChimeraX-ReadPbonds: 1.0.1
ChimeraX-Registration: 1.1
ChimeraX-RemoteControl: 1.0
ChimeraX-ResidueFit: 1.0
ChimeraX-RestServer: 1.1
ChimeraX-RNALayout: 1.0
ChimeraX-RotamerLibMgr: 2.0.1
ChimeraX-RotamerLibsDunbrack: 2.0
ChimeraX-RotamerLibsDynameomics: 2.0
ChimeraX-RotamerLibsRichardson: 2.0
ChimeraX-SaveCommand: 1.5.1
ChimeraX-SchemeMgr: 1.0
ChimeraX-SDF: 2.0
ChimeraX-Segger: 1.0
ChimeraX-Segment: 1.0
ChimeraX-SelInspector: 1.0
ChimeraX-SeqView: 2.6
ChimeraX-Shape: 1.0.1
ChimeraX-Shell: 1.0
ChimeraX-Shortcuts: 1.1
ChimeraX-ShowAttr: 1.0
ChimeraX-ShowSequences: 1.0
ChimeraX-SideView: 1.0
ChimeraX-Smiles: 2.1
ChimeraX-SmoothLines: 1.0
ChimeraX-SpaceNavigator: 1.0
ChimeraX-StdCommands: 1.8
ChimeraX-STL: 1.0
ChimeraX-Storm: 1.0
ChimeraX-StructMeasure: 1.0.1
ChimeraX-Struts: 1.0.1
ChimeraX-Surface: 1.0
ChimeraX-SwapAA: 2.0
ChimeraX-SwapRes: 2.1.1
ChimeraX-TapeMeasure: 1.0
ChimeraX-Test: 1.0
ChimeraX-Toolbar: 1.1.1
ChimeraX-ToolshedUtils: 1.2.1
ChimeraX-Tug: 1.0
ChimeraX-UI: 1.18.3
ChimeraX-uniprot: 2.2
ChimeraX-UnitCell: 1.0
ChimeraX-ViewDockX: 1.1.2
ChimeraX-VIPERdb: 1.0
ChimeraX-Vive: 1.1
ChimeraX-VolumeMenu: 1.0
ChimeraX-VTK: 1.0
ChimeraX-WavefrontOBJ: 1.0
ChimeraX-WebCam: 1.0
ChimeraX-WebServices: 1.1.0
ChimeraX-Zone: 1.0
colorama: 0.4.4
comtypes: 1.1.10
cxservices: 1.2
cycler: 0.11.0
Cython: 0.29.26
debugpy: 1.6.0
decorator: 5.1.1
docutils: 0.17.1
entrypoints: 0.4
filelock: 3.4.2
fonttools: 4.33.3
funcparserlib: 1.0.0
grako: 3.16.5
h5py: 3.7.0
html2text: 2020.1.16
idna: 3.3
ihm: 0.27
imagecodecs: 2021.11.20
imagesize: 1.3.0
ipykernel: 6.6.1
ipython: 7.31.1
ipython-genutils: 0.2.0
jedi: 0.18.1
Jinja2: 3.0.3
jupyter-client: 7.1.0
jupyter-core: 4.10.0
kiwisolver: 1.4.2
line-profiler: 3.4.0
lxml: 4.7.1
lz4: 3.1.10
MarkupSafe: 2.1.1
matplotlib: 3.5.1
matplotlib-inline: 0.1.3
msgpack: 1.0.3
nest-asyncio: 1.5.5
netCDF4: 1.5.8
networkx: 2.6.3
numexpr: 2.8.1
numpy: 1.22.1
openvr: 1.16.802
packaging: 21.3
ParmEd: 3.4.3
parso: 0.8.3
pickleshare: 0.7.5
Pillow: 9.0.1
pip: 21.3.1
pkginfo: 1.8.2
prompt-toolkit: 3.0.29
psutil: 5.9.0
pycollada: 0.7.2
pydicom: 2.2.2
Pygments: 2.11.2
PyOpenGL: 3.1.5
PyOpenGL-accelerate: 3.1.5
pyparsing: 3.0.9
PyQt6-commercial: 6.3.0
PyQt6-Qt6: 6.3.0
PyQt6-sip: 13.3.1
PyQt6-WebEngine-commercial: 6.3.0
PyQt6-WebEngine-Qt6: 6.3.0
python-dateutil: 2.8.2
pytz: 2022.1
pywin32: 303
pyzmq: 23.1.0
qtconsole: 5.3.0
QtPy: 2.1.0
RandomWords: 0.3.0
requests: 2.27.1
scipy: 1.7.3
setuptools: 59.8.0
sfftk-rw: 0.7.2
six: 1.16.0
snowballstemmer: 2.2.0
sortedcontainers: 2.4.0
Sphinx: 4.3.2
sphinx-autodoc-typehints: 1.15.2
sphinxcontrib-applehelp: 1.0.2
sphinxcontrib-blockdiag: 3.0.0
sphinxcontrib-devhelp: 1.0.2
sphinxcontrib-htmlhelp: 2.0.0
sphinxcontrib-jsmath: 1.0.1
sphinxcontrib-qthelp: 1.0.3
sphinxcontrib-serializinghtml: 1.1.5
suds-community: 1.0.0
tables: 3.7.0
tifffile: 2021.11.2
tinyarray: 1.2.4
tornado: 6.1
traitlets: 5.1.1
urllib3: 1.26.9
wcwidth: 0.2.5
webcolors: 1.11.1
wheel: 0.37.1
wheel-filename: 1.3.0
WMI: 1.5.1
File attachment: Screenshot.png
Attachments (1)
Change History (5)
by , 3 years ago
| Attachment: | Screenshot.png added |
|---|
comment:1 by , 3 years ago
| Cc: | added |
|---|---|
| Component: | Unassigned → Platform |
| Owner: | set to |
| Platform: | → all |
| Project: | → ChimeraX |
| Status: | new → assigned |
| Summary: | ChimeraX bug report submission → Various Windows 11 problems |
comment:2 by , 3 years ago
| Resolution: | → nonchimerax |
|---|---|
| Status: | assigned → closed |
The most likely cause of the blank graphics in ChimeraX is that your system graphics driver has some bug. Your AMD driver version 27.20.21001.31002 was released July 2021. You will probably need to update your driver to get ChimeraX to work on this computer.
Are you using more than one display? There are error messages in this bug report from the Qt window toolkit about being unable to place windows on the screen in the correct location
QWindowsWindow::setGeometry: Unable to set geometry 750x513+1626+516 (frame: 766x552+1618+485) on QWidgetWindow/"QDockWidgetClassWindow" on "\\\\.\DISPLAY7". Resulting geometry: 752x521+1625+509 (frame: 768x560+1617+478) margins: 8, 31, 8, 8 minimum size: 600x315 maximum size: 524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0), maxtrack=POINT(x=524303, y=524326), mintrack=POINT(x=616, y=354))) QWindowsWindow::setGeometry: Unable to set geometry 752x521+1357+385 (frame: 770x568+1348+347) on QWidgetWindow/"QDockWidgetClassWindow" on "\\\\.\DISPLAY1". Resulting geometry: 750x513+1358+392 (frame: 768x560+1349+354) margins: 9, 38, 9, 9 minimum size: 600x315 maximum size: 524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0), maxtrack=POINT(x=655377, y=655406), mintrack=POINT(x=768, y=441))) QWindowsWindow::setGeometry: Unable to set geometry 600x410+1853+444 (frame: 616x449+1845+413) on QWidgetWindow/"QDockWidgetClassWindow" on "\\\\.\DISPLAY7". Resulting geometry: 602x418+1852+437 (frame: 618x457+1844+406) margins: 8, 31, 8, 8 minimum size: 600x315 maximum size: 524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0), maxtrack=POINT(x=524303, y=524326), mintrack=POINT(x=616, y=354)))
If you are using two or more displays it could be that your graphics driver bugs are related to that and possibly ChimeraX would work if only a single display is connected.
comment:3 by , 3 years ago
Hi Dr. Goddard,
I changed to mono display but still had the issue, so I updated the AMD driver. Looks like the issue is resolved now. I'll report if the issue come up again later. Thanks for your help!
Best,
Jingxiang
-----邮件原件-----
发件人: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
发送时间: 2022年6月28日 12:47
抄送: goddard@cgl.ucsf.edu; gregc@cgl.ucsf.edu; Wang, Jingxiang <jxwang@utexas.edu>; zjp@cgl.ucsf.edu
主题: Re: [ChimeraX] #7190: Various Windows 11 problems
#7190: Various Windows 11 problems
----------------------------------+-------------------------
Reporter: jxwang@… | Owner: Tom Goddard
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Platform | Version:
Resolution: nonchimerax | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
----------------------------------+-------------------------
Changes (by Tom Goddard):
* status: assigned => closed
* resolution: => nonchimerax
Comment:
The most likely cause of the blank graphics in ChimeraX is that your system graphics driver has some bug. Your AMD driver version
27.20.21001.31002 was released July 2021. You will probably need to update your driver to get ChimeraX to work on this computer.
Are you using more than one display? There are error messages in this bug report from the Qt window toolkit about being unable to place windows on the screen in the correct location
{{{
QWindowsWindow::setGeometry: Unable to set geometry 750x513+1626+516
(frame:
766x552+1618+485) on QWidgetWindow/"QDockWidgetClassWindow" on "\\\\.\DISPLAY7". Resulting geometry: 752x521+1625+509 (frame:
768x560+1617+478) margins: 8, 31, 8, 8 minimum size: 600x315 maximum size:
524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0), maxtrack=POINT(x=524303, y=524326), mintrack=POINT(x=616, y=354)))
QWindowsWindow::setGeometry: Unable to set geometry 752x521+1357+385
(frame:
770x568+1348+347) on QWidgetWindow/"QDockWidgetClassWindow" on "\\\\.\DISPLAY1". Resulting geometry: 750x513+1358+392 (frame:
768x560+1349+354) margins: 9, 38, 9, 9 minimum size: 600x315 maximum size:
524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0), maxtrack=POINT(x=655377, y=655406), mintrack=POINT(x=768, y=441)))
QWindowsWindow::setGeometry: Unable to set geometry 600x410+1853+444
(frame:
616x449+1845+413) on QWidgetWindow/"QDockWidgetClassWindow" on "\\\\.\DISPLAY7". Resulting geometry: 602x418+1852+437 (frame:
618x457+1844+406) margins: 8, 31, 8, 8 minimum size: 600x315 maximum size:
524287x524287 MINMAXINFO(maxSize=POINT(x=0, y=0), maxpos=POINT(x=0, y=0), maxtrack=POINT(x=524303, y=524326), mintrack=POINT(x=616, y=354))) }}}
If you are using two or more displays it could be that your graphics driver bugs are related to that and possibly ChimeraX would work if only a single display is connected.
--
Ticket URL: <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rbvi.ucsf.edu%2Ftrac%2FChimeraX%2Fticket%2F7190%23comment%3A2&data=05%7C01%7C%7Cfbba109dd0b144583b4108da592e3ab9%7C31d7e2a5bdd8414e9e97bea998ebdfe1%7C0%7C0%7C637920352348288419%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Tbi2BleWD4nuZPYVLH5%2Fu25BRmkxIQdfg%2Fl4Ovyl83c%3D&reserved=0>
ChimeraX <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rbvi.ucsf.edu%2Fchimerax%2F&data=05%7C01%7C%7Cfbba109dd0b144583b4108da592e3ab9%7C31d7e2a5bdd8414e9e97bea998ebdfe1%7C0%7C0%7C637920352348288419%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NKCXrGcvOeZ1ChEH0anuFNyMfIDlZAga4GtmWLVkXh0%3D&reserved=0>
ChimeraX Issue Tracker
}}}
follow-up: 3 comment:4 by , 3 years ago
Excellent! Graphics drivers sometimes have trouble with the heavy use of 3D graphics that ChimeraX does.
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