CHIMERA NOT WORKING ON MY LAPTOP

[bose.sriya26@…]

Respected Sir/Ma'am

The chimera software isn't working on my laptop. I use Windows 10. Every
time it's showing a message saying-"exited abnormally" along with an error
code- 1073731819. Please look into the matter.
Hoping for an early response.

Yours sincerely
Sriya Bose
Student

[Eric Pettersen]

Hi Sriya,

Despite sending this to chimerax-bugs (rather than chimera-bugs), I'm going to assume your problem is with Chimera (as per the contents of your message) rather than ChimeraX. Does your machine have a Radeon graphics card? Recent drivers for Radeon cards are buggy and crash Chimera. If you have a Radeon card you need to go to the AMD web site and download a newer (if available) or older version of your driver and install it. If you don't have a Radeon card, let me know and we'll go from there.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

[bose.sriya26@…]

Yes, I have a Radeon graphics card and it's the new version only- 5000
series. Even then Chimera is not working.

On Tue, Apr 12, 2022 at 11:36 PM ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
wrote:

[Eric Pettersen]

Did you go to the AMD website and download/install a different driver for your card?

[bose.sriya26@…]

Yes, I did and now the Chimera software is running. Thank you very much for
your cooperation and help!

On Tue, Apr 26, 2022 at 9:47 PM ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
wrote:

[Eric Pettersen]

That's great!

--Eric