Opened 4 years ago

Closed 4 years ago

#6549 closed defect (can't reproduce)

Crash opening EMDB entry

Reported by: chimerax-bug-report@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Input/Output Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

The following bug report has been submitted:
Platform:        Windows-10-10.0.19044
ChimeraX Version: 1.3 (2021-12-08 23:08:33 UTC)
Description
Last time you used ChimeraX it crashed.
Please describe steps that led to the crash here.
Windows fatal exception: code 0x8001010e

Windows fatal exception: code 0x8001010e

Windows fatal exception: code 0x8001010e

Windows fatal exception: code 0x8001010e

Windows fatal exception: code 0x8001010e

Windows fatal exception: code 0x8001010e

Windows fatal exception: code 0x8001010e

Thread 0x00004530 (most recent call first):
Windows fatal exception: code 0xWindows fatal exception: code 0xWindows fatal exception: 8001010e  File "8001010e

code 0x8001010eWindows fatal exception: 

E:Windows fatal exception: \code 0xC8001010ehcode 0xi

m

Windows fatal exception: code 0xe8001010eWindows fatal exception: r

code 0xa8001010e8001010e

Windows fatal exception: 

XWindows fatal exception: code 0x\code 0x8001010eC8001010eh

im

eraX Windows fatal exception: 1code 0x.8001010e3

\Windows fatal exception: bcode 0xi8001010en

\liWindows fatal exception: bcode 0x\8001010es

iWindows fatal exception: tcode 0xe8001010e-

pacWindows fatal exception: kcode 0xa8001010eg

es\chimerax\open_command\dialog.py", line 135 in show_open_file_dialog
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 17 in _file_open
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 45 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\__init__.py", line 37 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 1284 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\info.py", line 381 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\tool.py", line 165 in callback
  File "E:\ChimerWindows fatal exception: acode 0xX8001010e\

ChimeWindows fatal exception: rcode 0xa8001010eX

 1.3\bin\lib\site-packages\chimerax\ui\gui.py", line 301 in event_loop
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 867 in init
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 1018 in 
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 87 in _run_code
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 197 in _run_module_as_main
Windows fatal exception: code 0x8001010e

Thread 0x00004530 (most recent call first):
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\open_command\dialog.py", line 135 in show_open_file_dialog
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 17 in _file_open
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 45 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\__init__.py", line 37 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 1284 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\info.py", line 381 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\tool.py", line 165 in callback
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\ui\gui.py", line 301 in event_loop
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 867 in init
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 1018 in 
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 87 in _run_code
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 197 in _run_module_as_main
Windows fatal exception: code 0x8001010e

Thread 0x00004530 (most recent call first):
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\open_command\dialog.py", line 135 in show_open_file_dialog
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 17 in _file_open
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-pacWindows fatal exception: kcode 0xa8001010eg

es\cWindows fatal exception: hcode 0xi8001010em

erax\toolbar\providers.py", line 45 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\__init__.py", line 37 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\__init_Windows fatal exception: _code 0x.8001010ep

y", line 1284Windows fatal exception:  in code 0xr8001010eu

n_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\info.py", line 381 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\tool.py", line 165 in callback
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\sitWindows fatal exception: ecode 0x-8001010ep

ackaWindows fatal exception: gcode 0xes\ch8001010ei

merax\ui\gui.py", line 301 in event_loop
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 867 in init
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 1018 in 
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 87 in _rWindows fatal exception: ucode 0xn8001010e_

code
  File Windows fatal exception: "code 0xE8001010e:

\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 197 in _run_module_as_main
Windows fatal exception: code 0x8001010e

Thread 0x00004530 (most recent call first):
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\open_command\dialog.py", line 135 in show_open_file_dialog
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\siteWindows fatal exception: -code 0xp8001010ea

ckagWindows fatal exception: ecode 0xs8001010e\

chimerax\toolbar\providers.py", line 17 in _file_open
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 45 in run_provider
  File "E:\ChimeraX\ChWindows fatal exception: icode 0xm8001010ee

raXWindows fatal exception:  code 0x18001010e.

3\bin\lib\site-packages\chimerax\toolbar\__init__.py", line 37 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 1284 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\info.py", line 381 in run_provider
  File "E:\ChWindows fatal exception: icode 0xm8001010ee

raX\Windows fatal exception: Ccode 0xh8001010ei

meraX 1.3\bin\lib\site-packages\chimerax\toolbar\tool.py", line 165 in callback
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\ui\gui.py", line 301 in event_loop
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 867 in init
  File "E:\ChimeraX\ChimeWindows fatal exception: rcode 0xa8001010eX

 1.3Windows fatal exception: \code 0xb8001010ei

n\lib\site-packages\ChimeraX_main.py", line 1018 in 
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 87 in _run_code
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 197 in _run_module_as_main
Windows fatal exception: code 0x8001010e

Thread 0x00004530 (most recent call first):
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\open_command\dialog.py", line 135 in show_open_file_dialog
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 17 in _file_open
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packagesWindows fatal exception: \code 0xc8001010eh

imeWindows fatal exception: rcode 0xa8001010ex

\toolbar\providers.py", line 45 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\__init__.py", line 37 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 1284 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\Windows fatal exception: scode 0xi8001010et

e-paWindows fatal exception: ccode 0xk8001010ea

ges\chimerax\core\toolshed\info.py", line 381 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\tool.py", line 165 in callback
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\ui\gui.py", line 301 in event_loop
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 867 in init
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraXWindows fatal exception: _code 0xm8001010e

aiWindows fatal exception: ncode 0x.8001010ep

y", line 1018 in 
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 87 in _run_code
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 197 in _run_module_as_main
Windows fatal exception: code 0x8001010e

Thread 0x00004530 (most recent call first):
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\open_command\dialog.py", line 135 in show_open_file_dialog
  File Windows fatal exception: "code 0xE8001010e:

\ChiWindows fatal exception: mcode 0xe8001010er

aX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 17 in _file_open
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\providers.py", line 45 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\__init__.py", line 37 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 1284 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\info.py", line 381 in run_provider
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\toolbar\tool.py", line 165 in callback
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\ui\gui.py", line 301 in event_loop
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 867 in init
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 1018 in 
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 87 in _run_code
  File "E:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 197 in _run_module_as_main
===== Log before crash start =====
> toolshed show

> help help:user

> open 2bbv

Summary of feedback from opening 2bbv fetched from pdb  
---  
notes | Fetching compressed mmCIF 2bbv from
http://files.rcsb.org/download/2bbv.cif  
Fetching CCD CA from http://ligand-expo.rcsb.org/reports/C/CA/CA.cif  
  
2bbv title:  
The refined three-dimensional structure of an insect virus At 2.8 angstroms
resolution [more info...]  
  
Chain information for 2bbv #1  
---  
Chain | Description | UniProt  
A B C | protein (black beetle virus capsid protein) | COAT_BBV  
D E F | protein (black beetle virus capsid protein) | COAT_BBV  
N | RNA (5'-R(*up*CP*up*up*ap*up*ap*up*CP*U)-3') |  
  
Non-standard residues in 2bbv #1  
---  
CA — calcium ion  
  
2bbv mmCIF Assemblies  
---  
1| complete icosahedral assembly  
2| icosahedral asymmetric unit  
3| icosahedral pentamer  
4| icosahedral 23 hexamer  
5| icosahedral asymmetric unit, std point frame  
6| crystal asymmetric unit, crystal frame  
  

> color bychain

> style /b stick

Changed 2382 atom styles  

> color /n teal

> open 20708

'20708' has no suffix  

> EMDB-20708

Unknown command: EMDB-20708  

> EMD-20708

Unknown command: EMD-20708  

> open 20708 fromDatabase emdb


===== Log before crash end =====

Log:
UCSF ChimeraX version: 1.3 (2021-12-08)  
© 2016-2021 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  




OpenGL version: 3.3.0 - Build 27.20.100.9664
OpenGL renderer: Intel(R) UHD Graphics 630
OpenGL vendor: Intel
Manufacturer: Dell Inc.
Model: Vostro 3888-China HDD Protection
OS: Microsoft Windows 10 专业版 (Build 19044)
Memory: 8,325,382,144
MaxProcessMemory: 137,438,953,344
CPU: 12 Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz
OSLanguage: zh-CN
Locale: ('zh_CN', 'cp936')
PyQt5 5.15.2, Qt 5.15.2
Installed Packages:
    alabaster: 0.7.12
    appdirs: 1.4.4
    Babel: 2.9.1
    backcall: 0.2.0
    blockdiag: 2.0.1
    certifi: 2021.10.8
    cftime: 1.5.1.1
    charset-normalizer: 2.0.9
    ChimeraX-AddCharge: 1.2.2
    ChimeraX-AddH: 2.1.11
    ChimeraX-AlignmentAlgorithms: 2.0
    ChimeraX-AlignmentHdrs: 3.2
    ChimeraX-AlignmentMatrices: 2.0
    ChimeraX-Alignments: 2.2.3
    ChimeraX-AlphaFold: 1.0
    ChimeraX-AltlocExplorer: 1.0.1
    ChimeraX-AmberInfo: 1.0
    ChimeraX-Arrays: 1.0
    ChimeraX-Atomic: 1.31
    ChimeraX-AtomicLibrary: 4.2
    ChimeraX-AtomSearch: 2.0
    ChimeraX-AtomSearchLibrary: 1.0
    ChimeraX-AxesPlanes: 2.0
    ChimeraX-BasicActions: 1.1
    ChimeraX-BILD: 1.0
    ChimeraX-BlastProtein: 2.0
    ChimeraX-BondRot: 2.0
    ChimeraX-BugReporter: 1.0
    ChimeraX-BuildStructure: 2.6.1
    ChimeraX-Bumps: 1.0
    ChimeraX-BundleBuilder: 1.1
    ChimeraX-ButtonPanel: 1.0
    ChimeraX-CageBuilder: 1.0
    ChimeraX-CellPack: 1.0
    ChimeraX-Centroids: 1.2
    ChimeraX-ChemGroup: 2.0
    ChimeraX-Clashes: 2.2.2
    ChimeraX-ColorActions: 1.0
    ChimeraX-ColorGlobe: 1.0
    ChimeraX-ColorKey: 1.5
    ChimeraX-CommandLine: 1.1.5
    ChimeraX-ConnectStructure: 2.0
    ChimeraX-Contacts: 1.0
    ChimeraX-Core: 1.3
    ChimeraX-CoreFormats: 1.1
    ChimeraX-coulombic: 1.3.2
    ChimeraX-Crosslinks: 1.0
    ChimeraX-Crystal: 1.0
    ChimeraX-CrystalContacts: 1.0
    ChimeraX-DataFormats: 1.2.2
    ChimeraX-Dicom: 1.0
    ChimeraX-DistMonitor: 1.1.5
    ChimeraX-DistUI: 1.0
    ChimeraX-Dssp: 2.0
    ChimeraX-EMDB-SFF: 1.0
    ChimeraX-ExperimentalCommands: 1.0
    ChimeraX-FileHistory: 1.0
    ChimeraX-FunctionKey: 1.0
    ChimeraX-Geometry: 1.1
    ChimeraX-gltf: 1.0
    ChimeraX-Graphics: 1.1
    ChimeraX-Hbonds: 2.1.2
    ChimeraX-Help: 1.2
    ChimeraX-HKCage: 1.3
    ChimeraX-IHM: 1.1
    ChimeraX-ImageFormats: 1.2
    ChimeraX-IMOD: 1.0
    ChimeraX-IO: 1.0.1
    ChimeraX-ItemsInspection: 1.0
    ChimeraX-Label: 1.1
    ChimeraX-ListInfo: 1.1.1
    ChimeraX-Log: 1.1.4
    ChimeraX-LookingGlass: 1.1
    ChimeraX-Maestro: 1.8.1
    ChimeraX-Map: 1.1
    ChimeraX-MapData: 2.0
    ChimeraX-MapEraser: 1.0
    ChimeraX-MapFilter: 2.0
    ChimeraX-MapFit: 2.0
    ChimeraX-MapSeries: 2.1
    ChimeraX-Markers: 1.0
    ChimeraX-Mask: 1.0
    ChimeraX-MatchMaker: 2.0.4
    ChimeraX-MDcrds: 2.6
    ChimeraX-MedicalToolbar: 1.0.1
    ChimeraX-Meeting: 1.0
    ChimeraX-MLP: 1.1
    ChimeraX-mmCIF: 2.4
    ChimeraX-MMTF: 2.1
    ChimeraX-Modeller: 1.2.6
    ChimeraX-ModelPanel: 1.2.1
    ChimeraX-ModelSeries: 1.0
    ChimeraX-Mol2: 2.0
    ChimeraX-Morph: 1.0
    ChimeraX-MouseModes: 1.1
    ChimeraX-Movie: 1.0
    ChimeraX-Neuron: 1.0
    ChimeraX-Nucleotides: 2.0.2
    ChimeraX-OpenCommand: 1.7
    ChimeraX-PDB: 2.6.5
    ChimeraX-PDBBio: 1.0
    ChimeraX-PDBLibrary: 1.0.2
    ChimeraX-PDBMatrices: 1.0
    ChimeraX-PickBlobs: 1.0
    ChimeraX-Positions: 1.0
    ChimeraX-PresetMgr: 1.0.1
    ChimeraX-PubChem: 2.1
    ChimeraX-ReadPbonds: 1.0.1
    ChimeraX-Registration: 1.1
    ChimeraX-RemoteControl: 1.0
    ChimeraX-ResidueFit: 1.0
    ChimeraX-RestServer: 1.1
    ChimeraX-RNALayout: 1.0
    ChimeraX-RotamerLibMgr: 2.0.1
    ChimeraX-RotamerLibsDunbrack: 2.0
    ChimeraX-RotamerLibsDynameomics: 2.0
    ChimeraX-RotamerLibsRichardson: 2.0
    ChimeraX-SaveCommand: 1.5
    ChimeraX-SchemeMgr: 1.0
    ChimeraX-SDF: 2.0
    ChimeraX-Segger: 1.0
    ChimeraX-Segment: 1.0
    ChimeraX-SelInspector: 1.0
    ChimeraX-SeqView: 2.4.6
    ChimeraX-Shape: 1.0.1
    ChimeraX-Shell: 1.0
    ChimeraX-Shortcuts: 1.1
    ChimeraX-ShowAttr: 1.0
    ChimeraX-ShowSequences: 1.0
    ChimeraX-SideView: 1.0
    ChimeraX-Smiles: 2.1
    ChimeraX-SmoothLines: 1.0
    ChimeraX-SpaceNavigator: 1.0
    ChimeraX-StdCommands: 1.6.1
    ChimeraX-STL: 1.0
    ChimeraX-Storm: 1.0
    ChimeraX-Struts: 1.0
    ChimeraX-Surface: 1.0
    ChimeraX-SwapAA: 2.0
    ChimeraX-SwapRes: 2.1
    ChimeraX-TapeMeasure: 1.0
    ChimeraX-Test: 1.0
    ChimeraX-Toolbar: 1.1
    ChimeraX-ToolshedUtils: 1.2
    ChimeraX-Tug: 1.0
    ChimeraX-UI: 1.13.7
    ChimeraX-uniprot: 2.2
    ChimeraX-UnitCell: 1.0
    ChimeraX-ViewDockX: 1.0.1
    ChimeraX-VIPERdb: 1.0
    ChimeraX-Vive: 1.1
    ChimeraX-VolumeMenu: 1.0
    ChimeraX-VTK: 1.0
    ChimeraX-WavefrontOBJ: 1.0
    ChimeraX-WebCam: 1.0
    ChimeraX-WebServices: 1.0
    ChimeraX-Zone: 1.0
    colorama: 0.4.4
    comtypes: 1.1.10
    cxservices: 1.1
    cycler: 0.11.0
    Cython: 0.29.24
    decorator: 5.1.0
    docutils: 0.17.1
    filelock: 3.0.12
    funcparserlib: 0.3.6
    grako: 3.16.5
    h5py: 3.6.0
    html2text: 2020.1.16
    idna: 3.3
    ihm: 0.21
    imagecodecs: 2021.4.28
    imagesize: 1.3.0
    ipykernel: 5.5.5
    ipython: 7.23.1
    ipython-genutils: 0.2.0
    jedi: 0.18.0
    Jinja2: 3.0.1
    jupyter-client: 6.1.12
    jupyter-core: 4.9.1
    kiwisolver: 1.3.2
    lxml: 4.6.3
    lz4: 3.1.3
    MarkupSafe: 2.0.1
    matplotlib: 3.4.3
    matplotlib-inline: 0.1.3
    msgpack: 1.0.2
    netCDF4: 1.5.7
    networkx: 2.6.3
    numexpr: 2.8.0
    numpy: 1.21.2
    openvr: 1.16.801
    packaging: 21.3
    ParmEd: 3.2.0
    parso: 0.8.3
    pickleshare: 0.7.5
    Pillow: 8.3.2
    pip: 21.2.4
    pkginfo: 1.7.1
    prompt-toolkit: 3.0.23
    psutil: 5.8.0
    pycollada: 0.7.1
    pydicom: 2.1.2
    Pygments: 2.10.0
    PyOpenGL: 3.1.5
    PyOpenGL-accelerate: 3.1.5
    pyparsing: 3.0.6
    PyQt5-commercial: 5.15.2
    PyQt5-sip: 12.8.1
    PyQtWebEngine-commercial: 5.15.2
    python-dateutil: 2.8.2
    pytz: 2021.3
    pywin32: 228
    pyzmq: 22.3.0
    qtconsole: 5.1.1
    QtPy: 1.11.3
    RandomWords: 0.3.0
    requests: 2.26.0
    scipy: 1.7.1
    setuptools: 57.5.0
    sfftk-rw: 0.7.1
    six: 1.16.0
    snowballstemmer: 2.2.0
    sortedcontainers: 2.4.0
    Sphinx: 4.2.0
    sphinx-autodoc-typehints: 1.12.0
    sphinxcontrib-applehelp: 1.0.2
    sphinxcontrib-blockdiag: 2.0.0
    sphinxcontrib-devhelp: 1.0.2
    sphinxcontrib-htmlhelp: 2.0.0
    sphinxcontrib-jsmath: 1.0.1
    sphinxcontrib-qthelp: 1.0.3
    sphinxcontrib-serializinghtml: 1.1.5
    suds-jurko: 0.6
    tables: 3.6.1
    tifffile: 2021.4.8
    tinyarray: 1.2.3
    tornado: 6.1
    traitlets: 5.1.1
    urllib3: 1.26.7
    wcwidth: 0.2.5
    webcolors: 1.11.1
    wheel: 0.37.0
    wheel-filename: 1.3.0
    WMI: 1.5.1

Change History (2)

comment:1 by Eric Pettersen, 4 years ago

Component: Unassigned → Input/Output
Owner: set to Tom Goddard
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: ChimeraX bug report submission → Crash opening EMDB entry

comment:2 by Tom Goddard, 4 years ago

Resolution: → can't reproduce
Status: assigned → closed

Looks like the EMDB fetch had not completed since the log does not show info about the opened map.
But the last faulthandler traceback shows the Open toolbar button pressed and showing the open file dialog. Not sure how that can happen while fetching from emdb. Maybe faulthandler just didn't show the traceback for the actual crash. Usually there is an "access violation" message in the crash report, but none in this report.

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