Opened 4 years ago

#6269 assigned defect

trying to use Report a Bug when our system is down gives traceback

Reported by: Elaine Meng Owned by: Greg Couch
Priority: low Milestone:
Component: Infrastructure Version:
Keywords: Cc: Tom Goddard
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description

Failed to send bug report. Error while sending follows:
Traceback (most recent call last):
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/chimerax/bug_reporter/bug_reporter_gui.py", line 247, in submit
errcode, errmsg, headers, body = post_multipart_formdata(BUG_HOST, BUG_SELECTOR, fields, timeout=10)
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/chimerax/webservices/post_form.py", line 40, in post_multipart_formdata
h.request('POST', url, body=body, headers=headers)
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/http/client.py", line 1257, in reques
t
self._send_request(method, url, body, headers, encode_chunked)
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/http/client.py", line 1303, in _send_
request
self.endheaders(body, encode_chunked=encode_chunked)
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/http/client.py", line 1252, in endhea
ders
self._send_output(message_body, encode_chunked=encode_chunked)
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/http/client.py", line 1012, in _send_
output
self.send(msg)
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/http/client.py", line 952, in send
self.connect()
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/http/client.py", line 923, in connect
self.sock = self._create_connection(
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/socket.py", line 843, in create_conne
ction
raise err
File "/Users/meng/Desktop/ChimeraX_techpreview.app/Contents/Library/Frameworks/P
ython.framework/Versions/3.9/lib/python3.9/socket.py", line 831, in create_conne
ction
sock.connect(sa)
ConnectionRefusedError: [Errno 61] Connection refused

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