Opened 9 years ago

Closed 9 years ago

#592 closed defect (wontfix)

Image save 2x smaller region on Mac OS 10.9.5

Reported by: Tom Goddard Owned by: Tom Goddard
Priority: major Milestone: Alpha Release
Component: Graphics Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: czmcavoy@caltech.edu Platform: all
Project: ChimeraX

Description

The following email from Camille McAvoy suggests that ChimeraX is not handling the Macbook retina display correctly when using Mac OS 10.9. It saves images that only include 1/2 of the graphics area (lower left corner). Maybe this is related to our compiling ChimeraX on Mac OS 10.10.

The bug dependence on Mac OS 10.9 is just a guess since I don't have such a machine to test on. If this is the problem we may want to require Mac OS 10.10 or newer.

Begin forwarded message:

From: Camille McAvoy
Subject: WCPCW ChimeraX
Date: March 20, 2017 at 4:13:55 PM PDT
To: goddard

Hey Tom,

Enjoyed your ChimeraX workshop at the WCPCW but was having some trouble with the movies. Everything seemed to work except when the movies saved, they did not show the full structure (see movies attached). This is in spite of how I have things zoomed in the window (see attached screenshot). Do you know why this might happen when I am trying to make these movies? I am using Mac OS X 10.9.5.

Thank you!

Camille

Change History (2)

comment:1 by Tom Goddard, 9 years ago

Tom Ferrin tested this on Mac OS 10.9.5 on a retina Mac laptop and saving an image also saved only the lower left corner. So it seems that it is a problem associated with Mac OS 10.9.5.

comment:2 by Conrad Huang, 9 years ago

Resolution: → wontfix
Status: assigned → closed

Mac OS X 10.9 is not supported

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