Opened 4 years ago

Closed 4 years ago

#5837 closed defect (limitation)

cant open chimerax

Reported by: ngsundell@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Platform Version:
Keywords: Cc: Eric Pettersen
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

hi i just downloaded chimerax 1.3 to my computer running windows 7 and i get an error message trying to open the program
"The program can't start because api-ms-win-core-path-11-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."

is there a solution to this problem?

Best
Gustav Sundell

Change History (2)

comment:1 by Eric Pettersen, 4 years ago

Cc: Eric Pettersen added
Component: Unassigned → Platform
Owner: set to Tom Goddard
Platform: → all
Project: → ChimeraX
Status: new → assigned

comment:2 by Eric Pettersen, 4 years ago

Resolution: → limitation
Status: assigned → closed

Hi Gustav,

I'm sorry, but ChimeraX is not supported on Windows 7.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

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