Opened 4 years ago

Closed 4 years ago

#5439 closed defect (fixed)

Daily build download error

Reported by: guillaume.petit@… Owned by: pett
Priority: normal Milestone:
Component: Infrastructure Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Dear ChimeraX team,
I have been trying to download the latest daily build :

built: 2021-10-19 06:49:43 PDT
committed: 2021-10-19 04:44:07 PDT
size: 363.3 MiB

​following the typical procedure (clicking on the link) which redirect me to the license agreement page. After clicking accept I get redirect to the licence agreement again with an error warning at the top:

Error: The URL you used has expired. Please try again.

From there it looks like an infinite loop, every time I accept the license terms I get redirected to this page with the error message. I have tried cliking the download manually option but without any difference (this is also happening when trying to download the 1.2.5 chimeraX distribution). I have also tried using another browser and clearing browsing data just in case but without any success. I am running mac OS High sierra 10.13.6 and have previously (successfully) installed the chimeraX distribution 1.2.5.

Any idea on how to tackle this?
Thank you for your help
Best regards
Guillaume


Guillaume Petit | PhD | Research Fellow (Halili – Martin Lab)
Phone: +61 497 672 394

Griffith Institute for Drug Discovery

Brisbane Innovation Park | 46 Don Young Rd (N75)

Griffith University | Nathan | Brisbane | QLD 4111

Australia

Change History (2)

comment:1 by pett, 4 years ago

Component: Unassigned → Infrastructure
Owner: set to pett
Platform: → all
Project: → ChimeraX
Status: new → accepted

comment:2 by pett, 4 years ago

Resolution: → fixed
Status: accepted → closed

Hi Guillaume,

Thanks for reporting this problem. We believe it is fixed now, so please try the download again.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

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