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Opened 4 years ago
Closed 3 years ago
#5003 closed defect (fixed)
Unable to open ChimeraX
| Reported by: | Owned by: | Greg Couch | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | Platform | Version: | |
| Keywords: | Cc: | Tom Goddard | |
| Blocked By: | Blocking: | ||
| Notify when closed: | Platform: | all | |
| Project: | ChimeraX |
Description
Dear Sir/Madam, I would like to use ChimeraX to visualise my density map, but for some reason I am unable to open ChimeraX 1.2.5.exe after it has been downloaded onto my Windows 10 PC. I try to open the ChimeraX application file (185kb) but nothing seems to happen. Nothing appears in task manager either. May you recommend anything I can try to open the file. Kind regards, Max Dalglish -- ---------------------------------- Maximillian Dalglish Research Assistant Room 2N379 Neurobiology Division MRC Laboratory of Molecular Biology Francis Crick Avenue Cambridge CB2 0QH UK Phone: +44-1223-267491 Email: mdalglish@mrc-lmb.cam.ac.uk ----------------------------------
Attachments (1)
Change History (16)
comment:1 by , 4 years ago
| Cc: | added |
|---|---|
| Component: | Unassigned → Platform |
| Owner: | set to |
| Platform: | → all |
| Project: | → ChimeraX |
| Status: | new → assigned |
comment:2 by , 4 years ago
| Status: | assigned → feedback |
|---|
comment:3 by , 4 years ago
The ChimeraX Windows installer ChimeraX-1.2.5.exe is 231 Mbytes in size as shown on the ChimeraX download page, not 185 Kbytes as you report. So probably it did not download completely and that is why it will not run.
follow-up: 4 comment:4 by , 4 years ago
Hello, I was able to install ChimeraX. The application does not open irrespective of whether I click on the icon in my start menu or the shortcut on my desktop. I have tried installing ChimeraX into my program files (default) and also onto my desktop. Neither of these options allow me to open the application. Do you think it could be caused by me using Windows 10 Home instead of Pro? Thank you. Kind regards, Max On 04/08/2021 18:48, ChimeraX wrote:
comment:5 by , 4 years ago
No, I test on Windows 10 Home, so that is not the problem. To see why it is failing, you'll need to use the Event Viewer application that comes with Windows 10. So start the Event Viewer -- type Event Viewer into the search field by the Start button and click on the Event Viewer application. Then navigate to Custom Views / Administrative Events. Then try to start ChimeraX and let us know what event is generated -- use Copy / Copy Details as Text on the right side to get the information and paste that in your reply.
follow-up: 6 comment:6 by , 4 years ago
Hello Greg, I am glad to know Windows Home is not the problem. I did as you asked and I am sending the data to you below: Log Name: Application Source: Application Error Date: 06/08/2021 09:39:54 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: DESKTOP-PVJ4D9Q Description: Faulting application name: ChimeraX.exe, version: 1.2.5.0, time stamp: 0x60ab2a1d Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time stamp: 0x5fad38ab Exception code: 0x80000003 Fault offset: 0x000000000014baff Faulting process id: 0x189c Faulting application start time: 0x01d78a9ea04e7f19 Faulting application path: C:\Program Files\ChimeraX 1.2.5\bin\ChimeraX.exe Faulting module path: C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll Report Id: b82ef7a6-d4bb-4613-ae6b-fadcfe801027 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-08-06T08:39:54.9389084Z" /> <EventRecordID>97969</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>DESKTOP-PVJ4D9Q</Computer> <Security /> </System> <EventData> <Data>ChimeraX.exe</Data> <Data>1.2.5.0</Data> <Data>60ab2a1d</Data> <Data>Qt5WebEngineCore.dll</Data> <Data>5.15.2.0</Data> <Data>5fad38ab</Data> <Data>80000003</Data> <Data>000000000014baff</Data> <Data>189c</Data> <Data>01d78a9ea04e7f19</Data> <Data>C:\Program Files\ChimeraX 1.2.5\bin\ChimeraX.exe</Data> <Data>C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll</Data> <Data>b82ef7a6-d4bb-4613-ae6b-fadcfe801027</Data> <Data> </Data> <Data> </Data> </EventData> </Event> On 06/08/2021 07:06, ChimeraX wrote:
comment:7 by , 4 years ago
Thank you. That points to a problem to a third party component that we include in ChimeraX, Qt5WebEngine. We tried to fix this previously by including the Microsoft Visual C++ runtime in ChimeraX's Windows installer. Please report which version(s) you have by going to Settings application(the gear icon in the Windows Start menu) and its Apps section. Then scroll down and look for "Microsoft Visual C++ 2015-2019 Redistributable (x64)", that will be followed by a dash and some numbers, like 14.28.29334. It is those numbers that I'd like to know. Ignore the (x86) ones.
follow-up: 8 comment:8 by , 4 years ago
Hello Greg, The numbers after (x64) are 14.26.28720.3 Kind regards, Max On 06/08/2021 22:56, ChimeraX wrote:
comment:9 by , 4 years ago
That is the exact save version that I have on my Windows 10 machine. The version the ChimeraX installer is older. So the bug is probably somewhere else.
The next step is to run ChimeraX under the control of the Windows debugger to gather more information about the bug. You'll need to install the Windows 10 SDK, https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk/. Then start the WinDbg (X64) application that is in the Start menu under Windows Kits. And in WinDbg, use the File / Open Executable... dialog to open the ChimeraX executable -- probably in C:\Program Files\ChimeraX 1.2.5\bin\ChimeraX.exe. And use the Debug / Go menu entry to start ChimeraX. After that, it should fail, and there should be a clue in text window. Use the Edit menu to Select All, and use Control-C to copy all of the text (the Edit / Copy is grayed out in my version, but Control-C still works). And then paste that in your reply so I can try to figure more about why it failed.
follow-up: 10 comment:10 by , 4 years ago
Hello Greg,
I am pasting the data that you required below:
Microsoft (R) Windows Debugger Version 10.0.20348.1 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. CommandLine: "C:\Program Files\ChimeraX 1.2.5\bin\ChimeraX.exe" ************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: ModLoad: 00007ff7`86a10000 00007ff7`86a42000 ChimeraX.exe ModLoad: 00007ff8`e7cd0000 00007ff8`e7ec5000 ntdll.dll ModLoad: 00007ff8`e50a0000 00007ff8`e51b9000 C:\Windows\system32\hmpalert.dll ModLoad: 00007ff8`e7b70000 00007ff8`e7c2d000 C:\WINDOWS\System32\KERNEL32.dll ModLoad: 00007ff8`e5a40000 00007ff8`e5d09000 C:\WINDOWS\System32\KERNELBASE.dll ModLoad: 00007ff8`e2bc0000 00007ff8`e2c50000 C:\WINDOWS\SYSTEM32\apphelp.dll ModLoad: 00007ff8`e5800000 00007ff8`e5900000 C:\WINDOWS\System32\ucrtbase.dll ModLoad: 00007ff8`69c50000 00007ff8`6a07f000 C:\Program Files\ChimeraX 1.2.5\bin\python38.dll ModLoad: 00007ff8`e77d0000 00007ff8`e7825000 C:\WINDOWS\System32\SHLWAPI.dll ModLoad: 00007ff8`e7a70000 00007ff8`e7b0e000 C:\WINDOWS\System32\msvcrt.dll ModLoad: 00007ff8`e69e0000 00007ff8`e6a4b000 C:\WINDOWS\System32\WS2_32.dll ModLoad: 00007ff8`e64a0000 00007ff8`e65ca000 C:\WINDOWS\System32\RPCRT4.dll ModLoad: 00007ff8`e6a50000 00007ff8`e6afc000 C:\WINDOWS\System32\ADVAPI32.dll ModLoad: 00007ff8`e6910000 00007ff8`e69ab000 C:\WINDOWS\System32\sechost.dll ModLoad: 00007ff8`ce750000 00007ff8`ce769000 C:\Program Files\ChimeraX 1.2.5\bin\VCRUNTIME140.dll ModLoad: 00007ff8`e0270000 00007ff8`e027a000 C:\WINDOWS\SYSTEM32\VERSION.dll (2b48.6694): Break instruction exception - code 80000003 (first chance) ntdll!LdrpDoDebuggerBreak+0x30: 00007ff8`e7da0770 cc int 3 0:000> g ModLoad: 00007ff8`e4c50000 00007ff8`e4c68000 C:\WINDOWS\SYSTEM32\CRYPTSP.dll ModLoad: 00007ff8`e43f0000 00007ff8`e4424000 C:\WINDOWS\system32\rsaenh.dll ModLoad: 00007ff8`e5d10000 00007ff8`e5d37000 C:\WINDOWS\System32\bcrypt.dll ModLoad: 00007ff8`e4c70000 00007ff8`e4c7c000 C:\WINDOWS\SYSTEM32\CRYPTBASE.dll ModLoad: 00007ff8`e5670000 00007ff8`e56f3000 C:\WINDOWS\System32\bcryptPrimitives.dll ModLoad: 00007ff8`e03f0000 00007ff8`e03ff000 C:\Program Files\ChimeraX 1.2.5\bin\python3.DLL ModLoad: 00007ff8`c1af0000 00007ff8`c1b08000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_bz2.pyd ModLoad: 00007ff8`bcae0000 00007ff8`bcb0a000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_lzma.pyd ModLoad: 00007ff8`b5270000 00007ff8`b5297000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_ssl.pyd ModLoad: 00007ff8`e5410000 00007ff8`e556f000 C:\WINDOWS\System32\CRYPT32.dll ModLoad: 00007ff8`69900000 00007ff8`69c48000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\libcrypto-1_1.dll ModLoad: 00007ff8`e6770000 00007ff8`e6910000 C:\WINDOWS\System32\USER32.dll ModLoad: 00007ff8`e5900000 00007ff8`e5922000 C:\WINDOWS\System32\win32u.dll ModLoad: 00007ff8`e7910000 00007ff8`e793a000 C:\WINDOWS\System32\GDI32.dll ModLoad: 00007ff8`e5930000 00007ff8`e5a3b000 C:\WINDOWS\System32\gdi32full.dll ModLoad: 00007ff8`e5570000 00007ff8`e560d000 C:\WINDOWS\System32\msvcp_win.dll ModLoad: 00007ff8`78f30000 00007ff8`78fdc000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\libssl-1_1.dll ModLoad: 00007ff8`e6ef0000 00007ff8`e6f20000 C:\WINDOWS\System32\IMM32.DLL ModLoad: 00007ff8`bbff0000 00007ff8`bc006000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_socket.pyd ModLoad: 00007ff8`e4740000 00007ff8`e477b000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL ModLoad: 00007ff8`dfd40000 00007ff8`dfd49000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\select.pyd ModLoad: 00007ff8`d55c0000 00007ff8`d55ce000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_hashlib.pyd ModLoad: 00007ff8`b4860000 00007ff8`b48a3000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_decimal.pyd ModLoad: 00007ff8`b3cd0000 00007ff8`b3d01000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\pyexpat.pyd ModLoad: 00007ff8`c3470000 00007ff8`c3479000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_queue.pyd ModLoad: 00007ff8`b3630000 00007ff8`b3651000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\_ctypes.pyd ModLoad: 00007ff8`e7940000 00007ff8`e7a6a000 C:\WINDOWS\System32\ole32.dll ModLoad: 00007ff8`e6b00000 00007ff8`e6e55000 C:\WINDOWS\System32\combase.dll ModLoad: 00007ff8`e7840000 00007ff8`e790d000 C:\WINDOWS\System32\OLEAUT32.dll ModLoad: 00007ff8`c30f0000 00007ff8`c30fb000 C:\Program Files\ChimeraX 1.2.5\bin\DLLs\libffi-7.dll ModLoad: 00000000`67d80000 00000000`699d5000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\.libs\libopenblas.NOIJJG62EMASZI6NYURL6JBKM4EVBGM7.gfortran-win_amd64.dll ModLoad: 00007ff8`673c0000 00007ff8`67689000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\core\_multiarray_umath.cp38-win_amd64.pyd ModLoad: 00007ff8`b3610000 00007ff8`b362f000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\core\_multiarray_tests.cp38-win_amd64.pyd ModLoad: 00007ff8`c14b0000 00007ff8`c14b9000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\linalg\lapack_lite.cp38-win_amd64.pyd ModLoad: 00007ff8`b1a00000 00007ff8`b1a2a000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\linalg\_umath_linalg.cp38-win_amd64.pyd ModLoad: 00007ff8`b0d90000 00007ff8`b0db0000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\fft\_pocketfft_internal.cp38-win_amd64.pyd ModLoad: 00007ff8`773b0000 00007ff8`77440000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\mtrand.cp38-win_amd64.pyd ModLoad: 00007ff8`a8110000 00007ff8`a8139000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\bit_generator.cp38-win_amd64.pyd ModLoad: 00007ff8`7f750000 00007ff8`7f782000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\_common.cp38-win_amd64.pyd ModLoad: 00007ff8`7c6d0000 00007ff8`7c710000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\_bounded_integers.cp38-win_amd64.pyd ModLoad: 00007ff8`b0c70000 00007ff8`b0c88000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\_mt19937.cp38-win_amd64.pyd ModLoad: 00007ff8`b0940000 00007ff8`b0957000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\_philox.cp38-win_amd64.pyd ModLoad: 00007ff8`acca0000 00007ff8`accb5000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\_pcg64.cp38-win_amd64.pyd ModLoad: 00007ff8`a27d0000 00007ff8`a27e2000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\_sfc64.cp38-win_amd64.pyd ModLoad: 00007ff8`76400000 00007ff8`764a5000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\numpy\random\_generator.cp38-win_amd64.pyd ModLoad: 00000000`6c760000 00000000`6c785000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\win32\win32api.pyd ModLoad: 00007ff8`e6f20000 00007ff8`e765f000 C:\WINDOWS\System32\SHELL32.dll ModLoad: 00000000`6c730000 00000000`6c758000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\pywin32_system32\pywintypes38.dll ModLoad: 00007ff8`d1200000 00007ff8`d120c000 C:\WINDOWS\SYSTEM32\secur32.dll ModLoad: 00007ff8`e52d0000 00007ff8`e5301000 C:\WINDOWS\SYSTEM32\SSPICLI.DLL ModLoad: 00000000`6c720000 00000000`6c728000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\win32\_win32sysloader.pyd ModLoad: 00000000`6c680000 00000000`6c71a000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\pywin32_system32\pythoncom38.dll ModLoad: 00007ff8`e3240000 00007ff8`e3252000 C:\WINDOWS\SYSTEM32\kernel.appcore.dll ModLoad: 00007ff8`e2d80000 00007ff8`e2e1e000 C:\WINDOWS\system32\uxtheme.dll ModLoad: 00007ff8`d65f0000 00007ff8`d67dc000 C:\WINDOWS\SYSTEM32\urlmon.dll ModLoad: 00007ff8`d6340000 00007ff8`d65f0000 C:\WINDOWS\SYSTEM32\iertutil.dll ModLoad: 00007ff8`e7660000 00007ff8`e770e000 C:\WINDOWS\System32\shcore.dll ModLoad: 00007ff8`d6310000 00007ff8`d6338000 C:\WINDOWS\SYSTEM32\srvcli.dll ModLoad: 00007ff8`e4780000 00007ff8`e478c000 C:\WINDOWS\SYSTEM32\netutils.dll ModLoad: 00000000`6c5f0000 00000000`6c680000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\win32comext\shell\shell.pyd ModLoad: 00007ff8`e3440000 00007ff8`e3bd1000 C:\WINDOWS\SYSTEM32\windows.storage.dll ModLoad: 00007ff8`e4d60000 00007ff8`e4d8c000 C:\WINDOWS\System32\Wldp.dll ModLoad: 00007ff8`c12a0000 00007ff8`c12a7000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\arrays\_arrays.cp38-win_amd64.pyd ModLoad: 00007ff8`7b6e0000 00007ff8`7b73b000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\arrays\lib\libarrays.dll ModLoad: 00007ff8`acff0000 00007ff8`ad081000 C:\WINDOWS\SYSTEM32\MSVCP140.dll ModLoad: 00007ff8`c06f0000 00007ff8`c06fc000 C:\Program Files\ChimeraX 1.2.5\bin\VCRUNTIME140_1.dll ModLoad: 00007ff8`972a0000 00007ff8`972ce000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\geometry\_geometry.cp38-win_amd64.pyd ModLoad: 00007ff8`67160000 00007ff8`673b4000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtCore.pyd ModLoad: 00007ff8`666c0000 00007ff8`66c86000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5Core.dll ModLoad: 00007ff8`d6170000 00007ff8`d618d000 C:\WINDOWS\SYSTEM32\MPR.dll ModLoad: 00007ff8`e5310000 00007ff8`e533e000 C:\WINDOWS\SYSTEM32\USERENV.dll ModLoad: 00007ff8`d29d0000 00007ff8`d29e8000 C:\WINDOWS\SYSTEM32\NETAPI32.dll ModLoad: 00007ff8`d25e0000 00007ff8`d2607000 C:\WINDOWS\SYSTEM32\WINMM.dll ModLoad: 00007ff8`c0620000 00007ff8`c0629000 C:\WINDOWS\SYSTEM32\MSVCP140_1.dll ModLoad: 00007ff8`8b820000 00007ff8`8b847000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\sip.cp38-win_amd64.pyd ModLoad: 00007ff8`65760000 00007ff8`65c2c000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtWidgets.pyd ModLoad: 00007ff8`60e10000 00007ff8`61351000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5Widgets.dll ModLoad: 00007ff8`5db40000 00007ff8`5e1fb000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5Gui.dll ModLoad: 00007ff8`e3030000 00007ff8`e305f000 C:\WINDOWS\SYSTEM32\dwmapi.dll ModLoad: 00007ff8`e1710000 00007ff8`e1974000 C:\WINDOWS\SYSTEM32\d3d11.dll ModLoad: 00007ff8`e3c20000 00007ff8`e3d14000 C:\WINDOWS\SYSTEM32\dxgi.dll ModLoad: 00007ff8`62040000 00007ff8`62298000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtGui.pyd ModLoad: 00007ff8`7a750000 00007ff8`7a78a000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtWebEngineWidgets.pyd ModLoad: 00007ff8`78310000 00007ff8`7834f000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineWidgets.dll ModLoad: 00007ff8`51920000 00007ff8`57bf1000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll ModLoad: 00007ff8`e5d40000 00007ff8`e5e1a000 C:\WINDOWS\System32\COMDLG32.dll ModLoad: 00007ff8`5d740000 00007ff8`5db38000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5Quick.dll ModLoad: 00007ff8`763b0000 00007ff8`763ff000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5PrintSupport.dll ModLoad: 00007ff8`66570000 00007ff8`666bb000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5Network.dll ModLoad: 00007ff8`993c0000 00007ff8`993d6000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5QuickWidgets.dll ModLoad: 00007ff8`8b4b0000 00007ff8`8b4d3000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebChannel.dll ModLoad: 00007ff8`5d3c0000 00007ff8`5d731000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5Qml.dll ModLoad: 00007ff8`76360000 00007ff8`763b0000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5Positioning.dll ModLoad: 00007ff8`d2780000 00007ff8`d2830000 C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll ModLoad: 00007ff8`d4ed0000 00007ff8`d50b4000 C:\WINDOWS\SYSTEM32\dbghelp.dll ModLoad: 00007ff8`d13c0000 00007ff8`d144e000 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV ModLoad: 00007ff8`e4dd0000 00007ff8`e4df7000 C:\WINDOWS\SYSTEM32\ncrypt.dll ModLoad: 00007ff8`dcc90000 00007ff8`dcd9a000 C:\WINDOWS\SYSTEM32\WINHTTP.dll ModLoad: 00000266`b8a80000 00000266`b8cff000 C:\WINDOWS\SYSTEM32\DWrite.dll ModLoad: 00007ff8`e0380000 00007ff8`e0394000 C:\WINDOWS\SYSTEM32\WTSAPI32.dll ModLoad: 00007ff8`b1540000 00007ff8`b170e000 C:\WINDOWS\SYSTEM32\d3d9.dll ModLoad: 00007ff8`de020000 00007ff8`de044000 C:\WINDOWS\SYSTEM32\dxva2.dll ModLoad: 00007ff8`e3be0000 00007ff8`e3bed000 C:\WINDOWS\SYSTEM32\HID.DLL ModLoad: 00007ff8`c3c50000 00007ff8`c3c69000 C:\WINDOWS\SYSTEM32\USP10.dll ModLoad: 00007ff8`def30000 00007ff8`def4d000 C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL ModLoad: 00007ff8`75b70000 00007ff8`75bdd000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5QmlModels.dll ModLoad: 00007ff8`e4790000 00007ff8`e485c000 C:\WINDOWS\SYSTEM32\DNSAPI.dll ModLoad: 00007ff8`e69d0000 00007ff8`e69d8000 C:\WINDOWS\System32\NSI.dll ModLoad: 00007ff8`e4d90000 00007ff8`e4dcb000 C:\WINDOWS\SYSTEM32\NTASN1.dll ModLoad: 00007ff8`bf340000 00007ff8`bf34d000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtWebChannel.pyd ModLoad: 00007ff8`670b0000 00007ff8`6715b000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtNetwork.pyd ModLoad: 00007ff8`98fd0000 00007ff8`98feb000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtWebEngineCore.pyd ModLoad: 00007ff8`77370000 00007ff8`773b0000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\QtPrintSupport.pyd ModLoad: 00007ff8`61d80000 00007ff8`61eed000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\plugins\platforms\qwindows.dll ModLoad: 00007ff8`e5350000 00007ff8`e536f000 C:\WINDOWS\SYSTEM32\profapi.dll ModLoad: 00007ff8`e4cb0000 00007ff8`e4cfb000 C:\WINDOWS\SYSTEM32\powrprof.dll ModLoad: 00007ff8`e4c30000 00007ff8`e4c42000 C:\WINDOWS\SYSTEM32\UMPDC.dll ModLoad: 00007ff8`d0450000 00007ff8`d0575000 C:\WINDOWS\SYSTEM32\opengl32.dll ModLoad: 00007ff8`d0400000 00007ff8`d042c000 C:\WINDOWS\SYSTEM32\GLU32.dll onecore\windows\directx\database\helperlibrary\lib\directxdatabasehelper.cpp(652)\opengl32.dll!00007FF8D050F9F9: (caller: 00007FF8D0510318) ReturnHr(1) tid(6694) 80004002 No such interface supported ModLoad: 00007ff8`e7710000 00007ff8`e77b9000 C:\WINDOWS\System32\clbcatq.dll ModLoad: 00007ff8`df5b0000 00007ff8`df6a9000 C:\Windows\System32\AppXDeploymentClient.dll ModLoad: 00007ff8`7b070000 00007ff8`7b09b000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\atig6pxx.dll ModLoad: 00007ff8`60ca0000 00007ff8`60e05000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_284c494004f37b9b\igdumdim64.dll ModLoad: 00007ff8`58c40000 00007ff8`5d3c0000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_284c494004f37b9b\igd9dxva64.dll ModLoad: 00007ff8`e5e80000 00007ff8`e62e9000 C:\WINDOWS\System32\SETUPAPI.dll ModLoad: 00007ff8`e5700000 00007ff8`e574e000 C:\WINDOWS\System32\cfgmgr32.dll ModLoad: 00007ff8`dc420000 00007ff8`dc678000 C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_284c494004f37b9b\igdgmm64.dll onecore\windows\directx\database\helperlibrary\lib\directxdatabasehelper.cpp(652)\d3d9.dll!00007FF8B1589E95: (caller: 00007FF8B158999C) ReturnHr(1) tid(6694) 80004002 No such interface supported ModLoad: 00007ff8`5f750000 00007ff8`5f92b000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\aticfx64.dll ModLoad: 00007ff8`76320000 00007ff8`76353000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\atiu9p64.dll ModLoad: 00007ff8`50c00000 00007ff8`51912000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\atiumd64.dll ModLoad: 00007ff8`d4ea0000 00007ff8`d4ecc000 C:\WINDOWS\SYSTEM32\dbgcore.DLL ModLoad: 00000000`6b730000 00000000`6c5ec000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\atiumd6a.dll ModLoad: 00007ff8`7b070000 00007ff8`7b0a0000 C:\WINDOWS\SYSTEM32\amdihk64.dll ModLoad: 00007ff8`60c30000 00007ff8`60e0b000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\aticfx64.dll ModLoad: 00007ff8`76320000 00007ff8`76353000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\atiu9p64.dll ModLoad: 00007ff8`5c6a0000 00007ff8`5d3b2000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\atiumd64.dll ModLoad: 00007ff8`d4ea0000 00007ff8`d4ecc000 C:\WINDOWS\SYSTEM32\dbgcore.DLL ModLoad: 00000000`6b730000 00000000`6c5ec000 C:\WINDOWS\System32\DriverStore\FileRepository\u0364662.inf_amd64_191c063c2e7d2382\B364495\atiumd6a.dll ModLoad: 00007ff8`7b070000 00007ff8`7b0a0000 C:\WINDOWS\SYSTEM32\amdihk64.dll ModLoad: 00007ff8`7b070000 00007ff8`7b096000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\PyQt5\Qt\plugins\styles\qwindowsvistastyle.dll ModLoad: 00007ff8`75af0000 00007ff8`75b65000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\map\_map.cp38-win_amd64.pyd ModLoad: 00007ff8`76320000 00007ff8`76352000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\surface\_surface.cp38-win_amd64.pyd ModLoad: 00007ff8`bdbd0000 00007ff8`bdbd7000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\atomic_lib\_load_libs.cp38-win_amd64.pyd ModLoad: 00007ff8`60c50000 00007ff8`60e03000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\atomic_lib\lib\libatomstruct.dll ModLoad: 00007ff8`7f730000 00007ff8`7f742000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\atomic_lib\lib\libelement.dll ModLoad: 00007ff8`bd940000 00007ff8`bd949000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\atomic_lib\lib\libpyinstance.dll ModLoad: 00007ff8`66520000 00007ff8`6656e000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\atomic\libmolc.dll ModLoad: 00007ff8`656f0000 00007ff8`65758000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\atomic\cymol.cp38-win_amd64.pyd ModLoad: 00007ff8`664f0000 00007ff8`66511000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\tinyarray.cp38-win_amd64.pyd ModLoad: 00007ff8`7c6b0000 00007ff8`7c6c5000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\chimerax\atomic\cytmpl.cp38-win_amd64.pyd ModLoad: 00007ff8`7c040000 00007ff8`7c053000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\OpenGL_accelerate\errorchecker.cp38-win_amd64.pyd ModLoad: 00007ff8`62000000 00007ff8`6203a000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\OpenGL_accelerate\arraydatatype.cp38-win_amd64.pyd ModLoad: 00007ff8`61fb0000 00007ff8`61ff2000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\OpenGL_accelerate\wrapper.cp38-win_amd64.pyd ModLoad: 00007ff8`778c0000 00007ff8`778d4000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\OpenGL_accelerate\formathandler.cp38-win_amd64.pyd ModLoad: 00007ff8`75ad0000 00007ff8`75ae3000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\OpenGL_accelerate\latebind.cp38-win_amd64.pyd ModLoad: 00007ff8`61f80000 00007ff8`61fa7000 C:\Program Files\ChimeraX 1.2.5\bin\lib\site-packages\OpenGL_accelerate\vbo.cp38-win_amd64.pyd ModLoad: 00007ff8`d6060000 00007ff8`d60e4000 C:\WINDOWS\SYSTEM32\mf.dll ModLoad: 00007ff8`df720000 00007ff8`df8dc000 C:\WINDOWS\SYSTEM32\mfplat.dll ModLoad: 00007ff8`e5700000 00007ff8`e574e000 C:\WINDOWS\System32\cfgmgr32.dll ModLoad: 00007ff8`df6d0000 00007ff8`df700000 C:\WINDOWS\SYSTEM32\RTWorkQ.DLL ModLoad: 00007ff8`b37c0000 00007ff8`b3a3e000 C:\WINDOWS\SYSTEM32\msmpeg2vdec.dll ModLoad: 00007ff8`dd7b0000 00007ff8`dd8dd000 C:\WINDOWS\SYSTEM32\mfperfhelper.dll ModLoad: 00007ff8`b3660000 00007ff8`b37c0000 C:\WINDOWS\SYSTEM32\msvproc.dll ModLoad: 00007ff8`e6650000 00007ff8`e6765000 C:\WINDOWS\System32\MSCTF.dll ModLoad: 00007ff8`e1140000 00007ff8`e115d000 C:\WINDOWS\system32\NLAapi.dll ModLoad: 00007ff8`defe0000 00007ff8`deff7000 C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL ModLoad: 00007ff8`d1860000 00007ff8`d1959000 C:\WINDOWS\SYSTEM32\textinputframework.dll ModLoad: 00007ff8`e2610000 00007ff8`e296e000 C:\WINDOWS\System32\CoreUIComponents.dll ModLoad: 00007ff8`e2970000 00007ff8`e2a62000 C:\WINDOWS\System32\CoreMessaging.dll ModLoad: 00007ff8`e4140000 00007ff8`e4173000 C:\WINDOWS\SYSTEM32\ntmarta.dll ModLoad: 00007ff8`e1f40000 00007ff8`e2094000 C:\WINDOWS\SYSTEM32\wintypes.dll ModLoad: 00007ff8`e4050000 00007ff8`e40aa000 C:\WINDOWS\SYSTEM32\WINSTA.dll ModLoad: 00007ff8`e2e40000 00007ff8`e2e54000 C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll ModLoad: 00007ff8`def50000 00007ff8`defd5000 C:\WINDOWS\System32\MMDevApi.dll ModLoad: 00007ff8`e51c0000 00007ff8`e51ec000 C:\WINDOWS\System32\DEVOBJ.dll ModLoad: 00007ff8`b1ca0000 00007ff8`b1daa000 C:\WINDOWS\system32\mfreadwrite.dll onecore\windows\directx\database\helperlibrary\lib\directxdatabasehelper.cpp(652)\dxgi.dll!00007FF8E3C4BB21: (caller: 00007FF8E3C4B628) ReturnHr(1) tid(3020) 80004002 No such interface supported ModLoad: 00007ff8`bb510000 00007ff8`bb5b6000 C:\WINDOWS\system32\MFCaptureEngine.dll (2b48.3020): Break instruction exception - code 80000003 (first chance) Qt5WebEngineCore!QtWebEngineCore::URLRequestCustomJobDelegate::url+0x177f: 00007ff8`51a6baff cc int 3
Thank you.
Kind regards,
Max Dalglish
comment:11 by , 4 years ago
So I don't see an explicit reason why it failed in that output, but there are a few clues. I don't see the "No such interface supported" messages on my system. Those messages appear to be related to the graphics driver.
So, before we go further, please send the current configuration of your system by running the dxdiag application (type dxdiag in the Start search field to find it), and then click on "Save All Information" to save a text file, typically DxDiag.txt, and send that to me. I'm only interested in the information from the System and Display tags, so feel free to edit the other information out, but it is way easier to leave it in.
Then, update your graphics driver. You can wait until I know for sure from the dxdiag output, but I guess you have Intel graphics (igdgmm64.dll). If you have a laptop, you should get the latest driver from the laptop vendor. If you have a desktop, you should get the latest version from downloadcenter.intel.com.
follow-up: 12 comment:12 by , 4 years ago
Hello Greg, I have attached the DxDiag.txt file. On my desktop I have Intel(R) UHD Graphics 630 and AMD Radeon Pro WX 3100 graphics cards. I have just done the Dell Command Update and the drivers did not need updating. Do you happen to know what file I need to download/update from the Download Centre of Intel? Thank you. Kind regards, Max Dalglish On 10/08/2021 18:29, ChimeraX wrote:
comment:13 by , 4 years ago
Several things. Your Intel driver is 27.20.100.8935. On the Dell website, there is an "urgent" update to version 27.20.100.9664. In fact, I see many "urgent" updates at https://www.dell.com/support/home/en-tc/product-support/product/precision-3630-workstation/drivers. Not sure why Dell Command Update didn't find it.
But I'm really curious why you're using the Intel graphics instead of the Radeon graphics. For ChimeraX, the Radeon will be way faster. Can you switch your display connection to the Radeon? See https://askgeek.io/en/gpus/vs/Intel_UHD-Graphics-630-vs-AMD_Radeon-PRO-WX-3100. You can get the Radeon driver from https://www.amd.com/en/support.
comment:14 by , 4 years ago
Hello Greg, I have managed to open ChimeraX finally. SupportAssist finds that I did not need any driver updates but I updated the Intel driver to 27.20.100.9664 and everything works now. For some reason the long list of driver updates (119) do not disappear after I download/install them. I experienced a problem when I updated the AMD Radeon Pro Desktop Graphics Driver (Version 27.20.1028.2002) where I could no longer open ChimeraX. I received the following error: LoadLibrary failed with error 126: The specified module could not be found. When I delete the Graphics driver everything works again so I don't think I will use the AMD Radeon Driver to open ChimeraX anymore. Thank you for your help. Kind regards, Max On 11/08/2021 21:12, ChimeraX wrote:
follow-up: 14 comment:15 by , 3 years ago
| Resolution: | → fixed |
|---|---|
| Status: | feedback → closed |
Glad to hear that you got ChimeraX working. One last thought. Maybe the problem was that the display was not plugged into the AMD Radeon Pro WX 3100. I would recommend installing the AMD driver again, and moving the display cable to the AMD Radeon card.
Note:
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Where you able to install ChimeraX? ChimeraX-1.2.5.exe is the installer, not the application, so you'll need to do all of the steps in the installer before using ChimeraX. After that, there should be a UCSF ChimeraX 1.2.5 entry in your Start menu, and if you choose it during installation, a ChimeraX 1.2.5 icon on your desktop.