Opened 4 years ago

Closed 4 years ago

#4878 closed defect (nonchimerax)

No graphics shown, Windows 10, graphics driver problem

Reported by: kdamico@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Graphics Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Hello,

I use ChimeraX regularly on my laptop and have never encountered any issues. I recently purchased a new desktop (PC running Windows 10) and installed ChimeraX on it, but it is not loading structures that I try to open. When loading a .mrc file, the Volume Viewer appears but the main window does not change from the list of recently opened files (image attached).

The same files that do not open here work on this computer in regular Chimera as well as PyMol, and work on ChimeraX on my desktop.

Any troubleshooting advice would be appreciated.

Thanks,
Kevin DAmico
PhD Candidate
Princeton University
Hughson Lab

ChimeraX_Not_Loading.PNG​

Attachments (1)

ChimeraX_Not_Loading.PNG​ (190.6 KB ) - added by kdamico@… 4 years ago.
Added by email2trac

Download all attachments as: .zip

Change History (3)

by kdamico@…, 4 years ago

Attachment: ChimeraX_Not_Loading.PNG​ added

Added by email2trac

comment:1 by Tom Goddard, 4 years ago

Component: Unassigned → Graphics
Owner: set to Tom Goddard
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: Volume not loading in window → No graphics shown, Windows 10, graphics driver problem

As it says in the ChimeraX log panel the OpenGL graphics provided by your system is inadequate. The fix is to update your graphics driver on this computer.

comment:2 by Tom Goddard, 4 years ago

Resolution: → nonchimerax
Status: assigned → closed
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