Opened 4 years ago

Closed 3 years ago

#4847 closed defect (limitation)

Windows 10 VM

Reported by: paul_straight@… Owned by: Greg Couch
Priority: normal Milestone:
Component: Platform Version:
Keywords: Cc: Tom Goddard
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Hi,
We recently tried to install chimerax on a server running a windows 10 VM.
The installation fails to start. We can't submit using the Help... Report a
Bug feature. The error from the event log was "Faulting module path:
C:\Program Files\ChimeraX
1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll". Do you have
any suggestion for how we might fix this?
Thank you, Paul

-- 
Paul Straight
Associate Professor
Biochemistry & Biophysics, Genetics
Texas A&M University
TAMU 2128, BCBP
College Station, Texas 77843-2128
979-845-4231

Change History (2)

comment:1 by pett, 4 years ago

Cc: Tom Goddard added
Component: Unassigned → Platform
Owner: set to Greg Couch
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: ChimeraX install problem → Windows 10 VM

comment:2 by Greg Couch, 3 years ago

Resolution: → limitation
Status: assigned → closed

Just to follow up on this ticket. This has been discussed in the chimerax-users mailing list.

So officially ChimeraX is not supported in virtual machines. That said, I have been running Linux virtual machines on Windows 10 to test ChimeraX and that can work. I use the "free" VMware Workstation 16 Player and turn on "Accelerate 3D Graphics". Oracle VirtualBox did not work for me. So you may need to experiment with other virtual machine software. You should also have a 3D graphics card and graphics driver installed on the host machine.

As for your particular problem, my guess is that a suitable graphics driver needed to be installed in Windows VM. See the documentation for VM.

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