Opened 5 years ago

Closed 5 years ago

#3465 closed defect (can't reproduce)

tape measure to surface crashes

Reported by: dirk.fahrenkamp@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Structure Analysis Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

The following bug report has been submitted:
Platform:        Windows-10-10.0.18362
ChimeraX Version: 1.0 (2020-06-04 23:15:07 UTC)
Description
measurement tool - when not touching a surface ChimeraX crashes.

OpenGL version: 3.3.0 NVIDIA 425.31
OpenGL renderer: GeForce RTX 2060/PCIe/SSE2
OpenGL vendor: NVIDIA Corporation
Manufacturer: Micro-Star International Co., Ltd.
Model: GL75 9SE
OS: Microsoft Windows 10 Home (Build 18363)
Memory: 17,016,807,424
MaxProcessMemory: 137,438,953,344
CPU: 12 Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz"
PyQt version: 5.12.3
Compiled Qt version: 5.12.4
Runtime Qt version: 5.12.8

Change History (3)

comment:1 by Eric Pettersen, 5 years ago

Component: Unassigned → Structure Analysis
Owner: set to Tom Goddard
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: ChimeraX bug report submission → tape measure to surface crashes

comment:2 by Tom Goddard, 5 years ago

I'd need more detail to understand the bug you see. When you do not include the log in the bug report I get almost no information.

Do you mean that the tape mouse mode causes a crash when clicking not on a surface? I tried that on Windows with ChimeraX 1.0 and it worked fine (used "open 30210 from emdb" for surface). Clicking off the surface drag and release works. Clicking on the surface, drag and release off the surface works. When you say "crash" you mean the program exits, ie. disappears and has to be restarted? Or is it just an error message? If it just gives an error message and you can reproduce it then press the Report Bug button and include the log and it should be easy to debug.

comment:3 by Tom Goddard, 5 years ago

Resolution: → can't reproduce
Status: assigned → closed

No reply from reporter.

Note: See TracTickets for help on using tickets.