Registration server unavailable

[eugenio.vazquez@…]

The following bug report has been submitted:
Platform:        Darwin-19.4.0-x86_64-i386-64bit
ChimeraX Version: 1.0 (2020-05-08)
Description
I've been trying to register for a few days, but I get a "Registration server unavailable. Please try again later."

OpenGL version: 4.1 ATI-3.8.24
OpenGL renderer: AMD Radeon Pro 5500M OpenGL Engine
OpenGL vendor: ATI Technologies Inc.Hardware:

    Hardware Overview:

      Model Name: MacBook Pro
      Model Identifier: MacBookPro16,1
      Processor Name: 8-Core Intel Core i9
      Processor Speed: 2,3 GHz
      Number of Processors: 1
      Total Number of Cores: 8
      L2 Cache (per Core): 256 KB
      L3 Cache: 16 MB
      Hyper-Threading Technology: Enabled
      Memory: 32 GB
      Boot ROM Version: 1037.100.362.0.0 (iBridge: 17.16.14281.0.0,0)

Software:

    System Software Overview:

      System Version: macOS 10.15.4 (19E287)
      Kernel Version: Darwin 19.4.0
      Time since boot: 8 days 7:55

Graphics/Displays:

    Intel UHD Graphics 630:

      Chipset Model: Intel UHD Graphics 630
      Type: GPU
      Bus: Built-In
      VRAM (Dynamic, Max): 1536 MB
      Vendor: Intel
      Device ID: 0x3e9b
      Revision ID: 0x0002
      Automatic Graphics Switching: Supported
      gMux Version: 5.0.0
      Metal: Supported, feature set macOS GPUFamily2 v1

    AMD Radeon Pro 5500M:

      Chipset Model: AMD Radeon Pro 5500M
      Type: GPU
      Bus: PCIe
      PCIe Lane Width: x8
      VRAM (Total): 4 GB
      Vendor: AMD (0x1002)
      Device ID: 0x7340
      Revision ID: 0x0040
      ROM Revision: 113-D3220E-190
      VBIOS Version: 113-D32206U1-019
      Option ROM Version: 113-D32206U1-019
      EFI Driver Version: 01.01.190
      Automatic Graphics Switching: Supported
      gMux Version: 5.0.0
      Metal: Supported, feature set macOS GPUFamily2 v1
      Displays:
        Color LCD:
          Display Type: Built-In Retina LCD
          Resolution: 3072 x 1920 Retina
          Framebuffer Depth: 24-Bit Color (ARGB8888)
          Main Display: Yes
          Mirror: Off
          Online: Yes
          Automatically Adjust Brightness: No
          Connection Type: Internal

[pett]

I was able to register just now -- but I was on the VPN.

[Conrad Huang]

I was able to register from outside of UCSF without VPN. Perhaps there is a firewall somewhere, either on the machine itself (unlikely), or at the university gateway (more likely). Can you please try visiting ​http://www.cgl.ucsf.edu/chimerax/cgi-bin/chimerax_registration.py in a browser?

[eugenio.vazquez@…]

Dear Chimera,

I can load the webpage, but when I submit the form I get an error (I pasted the window)

[cid:30B9062E-CD58-42E8-9728-F299392493DF@mundo-R.com]
Sorry for the trouble.

eugenio

M. Eugenio Vazquez
Centro Singular de Investigación en Química Biolóxica e Materiais
Moleculares (CiQUS) and Departamento de Química Orgánica
Universidade de Santiago de Compostela
Jenaro de la Fuente s/n, Campus Vida
15782 Santiago de Compostela

http://www.usc.es/chembiousc
Ph.: (+34) 881 815 738
Fax.: (+34) 881 815 704


On 22 May 2020, at 22:07, ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu<mailto:ChimeraX-bugs-admin@cgl.ucsf.edu>> wrote:

#3275: Registration server unavailable
----------------------------------------+--------------------------
         Reporter:  eugenio.vazquez@…  |      Owner:  Conrad Huang
             Type:  defect             |     Status:  feedback
         Priority:  normal             |  Milestone:
        Component:  Infrastructure     |    Version:
       Resolution:                     |   Keywords:
       Blocked By:                     |   Blocking:
Notify when closed:                     |   Platform:  all
          Project:  ChimeraX           |
----------------------------------------+--------------------------
Changes (by Conrad Huang):

* status:  assigned => feedback


Comment:

I was able to register from outside of UCSF without VPN.  Perhaps there is
a firewall somewhere, either on the machine itself (unlikely), or at the
university gateway (more likely).  Can you please try visiting
http://www.cgl.ucsf.edu/chimerax/cgi-bin/chimerax_registration.py in a
browser?

--
Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/3275#comment:2>
ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker

[eugenio.vazquez@…]

Added by email2trac

[Conrad Huang]

Ah, it's a string encoding problem. I've updated our registration script to using Python 3, which handles all strings as Unicode. Can you please give it another try from within ChimeraX? Thanks.

[eugenio.vazquez@…]

Not yet, the message after attempting the registration is different, but it still didn’t go through. Registration using the ChimeraX form didn’t work either.

[cid:558D5A4A-7841-4249-B8FD-F2C8785DE98C@mundo-R.com]

M. Eugenio Vazquez
Centro Singular de Investigación en Química Biolóxica e Materiais
Moleculares (CiQUS) and Departamento de Química Orgánica
Universidade de Santiago de Compostela
Jenaro de la Fuente s/n, Campus Vida
15782 Santiago de Compostela

http://www.usc.es/chembiousc
Ph.: (+34) 881 815 738
Fax.: (+34) 881 815 704


On 22 May 2020, at 23:45, ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu<mailto:ChimeraX-bugs-admin@cgl.ucsf.edu>> wrote:

#3275: Registration server unavailable
----------------------------------------+--------------------------
         Reporter:  eugenio.vazquez@…  |      Owner:  Conrad Huang
             Type:  defect             |     Status:  feedback
         Priority:  normal             |  Milestone:
        Component:  Infrastructure     |    Version:
       Resolution:                     |   Keywords:
       Blocked By:                     |   Blocking:
Notify when closed:                     |   Platform:  all
          Project:  ChimeraX           |
----------------------------------------+--------------------------

Comment (by Conrad Huang):

Ah, it's a string encoding problem.  I've updated our registration script
to using Python 3, which handles all strings as Unicode.  Can you please
give it another try from within ChimeraX?  Thanks.

--
Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/3275#comment:4>
ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker

[eugenio.vazquez@…]

Added by email2trac

[Conrad Huang]

That's odd. Can you send me the values you are entering into the fields? I suspect it has something to do with non-ASCII characters, but I can't quite figure out what. If you can cut-and-paste the values into the mail message, I will try to replicate the problem here instead of constantly bothering you. Sorry about the problem.

[eugenio.vazquez@…]

You were right, it was the “á” character in my last name!.
Now the data went through in the webpage. Sorry for all the trouble.

eugenio

M. Eugenio Vazquez
Centro Singular de Investigación en Química Biolóxica e Materiais
Moleculares (CiQUS) and Departamento de Química Orgánica
Universidade de Santiago de Compostela
Jenaro de la Fuente s/n, Campus Vida
15782 Santiago de Compostela

http://www.usc.es/chembiousc
Ph.: (+34) 881 815 738
Fax.: (+34) 881 815 704


On 23 May 2020, at 02:13, ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu<mailto:ChimeraX-bugs-admin@cgl.ucsf.edu>> wrote:

#3275: Registration server unavailable
----------------------------------------+--------------------------
         Reporter:  eugenio.vazquez@…  |      Owner:  Conrad Huang
             Type:  defect             |     Status:  feedback
         Priority:  normal             |  Milestone:
        Component:  Infrastructure     |    Version:
       Resolution:                     |   Keywords:
       Blocked By:                     |   Blocking:
Notify when closed:                     |   Platform:  all
          Project:  ChimeraX           |
----------------------------------------+--------------------------

Comment (by Conrad Huang):

That's odd.  Can you send me the values you are entering into the fields?
I suspect it has something to do with non-ASCII characters, but I can't
quite figure out what.  If you can cut-and-paste the values into the mail
message, I will try to replicate the problem here instead of constantly
bothering you.  Sorry about the problem.

--
Ticket URL: <https://plato.cgl.ucsf.edu/trac/ChimeraX/ticket/3275#comment:6>
ChimeraX <http://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker

[Conrad Huang]

The registration script should be able to handle UTF-8 characters now. If you've already registered successfully, don't bother to register again. If not, *this time* it should work. Thank you for your patience.