Opened 6 years ago

Closed 6 years ago

#2902 closed defect (duplicate)

Saved image is 1/4

Reported by: mua@… Owned by: Tom Goddard
Priority: normal Milestone:
Component: Input/Output Version: 0.9
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description (last modified by Tom Goddard)

The following bug report has been submitted:
Platform:        Darwin-19.3.0-x86_64-i386-64bit
ChimeraX Version: 0.9 (2019-06-06)
Description
When saving snapshot in ChimeraX, the output png image only shows bottom right quarter of the whole window. But typing "windowsize" shows the right image size. I wonder if this is a render problem of MacOS, because I found the windowsize can't use the complete resolution of the screen of MacBook Pro, which has a 2880*1800 screen. I only can save images with XXXX*682 size, which is very low resolution.

Log:
UCSF ChimeraX version: 0.9 (2019-06-06)  
© 2016-2019 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  


Deleted log contents at user's request ticket #2903.

OpenGL version: 4.1 ATI-3.5.5
OpenGL renderer: AMD Radeon R9 M370X OpenGL Engine
OpenGL vendor: ATI Technologies Inc.

Change History (3)

comment:1 by pett, 6 years ago

Component: UnassignedInput/Output
Owner: set to Tom Goddard
Platform: all
Project: ChimeraX
Status: newassigned
Summary: ChimeraX bug report submissionSaved image is 1/4
Version: 0.9

Reported by An Mu

comment:2 by Tom Goddard, 6 years ago

Description: modified (diff)

comment:3 by Tom Goddard, 6 years ago

Resolution: duplicate
Status: assignedclosed

This 1/4 image problem was a Mac driver issue. I think we added some code to work around this bug. You are using an old ChimeraX. Please try a current ChimeraX daily build. The current daily build saves images at the retina screen resolution on Mac (change made a few weeks ago). You can also save higher resolution images using the save command

save myimage.png width 3000

Note: See TracTickets for help on using tickets.