Opened 6 years ago

Closed 5 years ago

#2529 closed defect (duplicate)

chimerax don't start on windows 10

Reported by: schneidg@… Owned by: Greg Couch
Priority: normal Milestone:
Component: Platform Version:
Keywords: Cc: Tom Goddard, Conrad Huang
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Hello,

my name is Guillaume, I am a IT technician in the company IGBMC. I contact you because we have a problem with your software ChimeraX (daily version and 0.9), it does not start on some of our computers (Windows 10), we installed visual C ++ 2015 (32 bits or 64 bits), C ++ 2017 , etc ... But nothing changes the software will not start. We hope you can help us.

Best regards,
Guillaume

Change History (3)

comment:1 by Eric Pettersen, 6 years ago

Cc: Tom Goddard Conrad Huang added
Component: Unassigned → Platform
Owner: set to Greg Couch
Platform: → all
Project: → ChimeraX
Status: new → assigned

comment:2 by Greg Couch, 6 years ago

This might be difficult to debug remotely.

First thought:

Bring up the Windows Event Viewer (type Event in the search bar to find it). And show the Windows Logs / Application log. Then start up ChimeraX and see if anything appears. Poke around at the other Windows logs to see if there is anything. Please let us know what you find, even if it is nothing.

Second thought:

We build ChimeraX in the cygwin.com environment. It should not be needed at runtime. Try downloading and installing the 64-bit version of cygwin, then startup a Cygwin64 Terminal, and run ChimeraX as a command in that shell. There might be a message there. To do that, display the Properties of the ChimeraX icon, then click on Open File Location, then drag and drop the ChimeraX executable in to the Cygwin Terminal.

comment:3 by Greg Couch, 5 years ago

Resolution: → duplicate
Status: assigned → closed

Duplicate of #2540.

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