Report of problem with ChimeraX

[tsuji.motonori@…]

Dear Sir,

 

I’m interested in ChimeraX for Windows.

I have two 64-bit Windows 10 (Pro and Pro for Workstations; Japanese) PCs.

 

Dell Precision7820

OS: Windows 10 Pro for Workstations 64bit (Japanese)

CPU: Xeon Silver 4110

RAM: 16GB

Video Card: NVIDIA Quadro P600; OpenGL 4.6.0 Driver: NVDIA 430.86

 

Lenovo ThinkStation D30

OS: Windows 10 Pro 64bit (Japanese)

CPU: Xeon E5-2650 v2 x 2

RAM: 256GB

Video Card: NVIDIA Quadro K2000; OpenGL 4.6.0 Driver: NVDIA 430.86

 

Visual C++ Redistributable for Visual Studio 2015 (both x64 and x86) is installed in these Windows machines.

ChimeraX for Windows can successfully be installed to these PCs.

But, all editions (0.9 and daily) of ChimeraX for Windows 10 64-bit cannot start with these PCs.

 

Please teach me how to fix this problem.

 

Thanks,

 

******************************

Motonori Tsuji, Ph.D.

motonori@molfunction.com

******************************

 

[pett]

What happens when you try to start ChimeraX? Do you get error messages?

[Greg Couch]

Turns out that the Qt user interface toolkit, that ChimeraX uses, needs the Visual Studio 2017 runtime. So please install that as well. ChimeraX should switch to only needing Visual Studio 2017 within a month.

[tsuji.motonori@…]

Dear Sir,



Think you for your messages.



Your mail server causes postmaster error.

So, you may not be able to receive this message.



Visual Studio 2017 runtimes (x64 and x86) are also installed to my PCs.

Double-clicking on ChimeraX icon didn't show any actions.

I tried to start directly ChimeraX from Command line with stdout output.

But, ChimeraX didn't show any messages.

I'm thinking that Japanese environment of Windows 10 may cause this problem.



If you have similar comments, please let me know.



Thank you.

 *Motonori Tsuji*


2019年6月18日(火) 4:13 ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>:

[Greg Couch]

First of all, thank you for testing this. We expect ChimeraX to work in non-European environments, but we have been working on other features and had not tested that yet.

It would be extremely helpful, if you could do some more troubleshooting. We build ChimeraX on Windows using the cygwin.com Unix/Linux environment. And within cygwin, ChimeraX works in nogui mode. Please install cygwin and run "ChimeraX --nogui" in a cygwin terminal (shell) window. That should show a few messages and then a ChimeraX command prompt -- type "exit" to exit. If that doesn't show any messages, then run "ChimeraX --debug --nogui". That should produce a lot of messages.

Thanks for your help,

Greg

[Greg Couch]

Thought of another test. Try creating a user whose name is in English. If ChimeraX works for that user and not the Japanese user, then you would have a temporary workaround and we would have a simple way of reproducing the problem.

[Greg Couch]

Using a Japanese user name on an American Windows 10 machine works.

[tsuji.motonori@…]

Thank you for your messages.

I cannot fix this problem, at all.

I wait for a while, until ChimeraX for Windows10 will run on PC.

My purpose is to use ChimeraX on Windows.

But, I have MacBook Pro.

ChimeraX for Mac is correctly running on my Mac.

So, I'm going to use ChimeraX for Mac for a while.

Thank you.


Motonori Tsuji



2019年6月18日(火) 14:32 ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>:

[Greg Couch]

I will only be able to fix this problem if you help me because I can not reproduce this locally.

Please try running ChimeraX from the command line again, but this time redirect the output to a file. So using the Command Prompt application, type in the following command:

"c:\Program Files\ChimeraX 0.9\bin\ChimeraX.exe" --nogui --cmd exit > output.txt

(That assumes you have installed the 0.9 release of ChimeraX.) Then send me the contents of output.txt.

Thank you,

Greg

[tsuji.motonori@…]

Thank you for your advices.

Attached is the output file for your commented command.

Maybe, ChimeraX refer to the opengl32.dll of ChemOffice2002, instead of the
opengl32.dll of C:\Windows\System32.


Motonori Tsuji



2019年6月19日(水) 2:19 ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>:

output.txt​

[tsuji.motonori@…]

Added by email2trac

[Greg Couch]

Yes, ChemOffice2002 is the problem. It should either (1) not have a opengl32.dll file, or (2) not be on your PATH. opengl32.dll is supplied by the graphics driver, and will be much faster that the one in ChemOffice2002. I'd recommended renaming ChemOffice2002's opengl32.dll to opengl32.dll.save, so it is not found, and so if ChemOffice2002 actually needs it, you can rename it back.