Problem with download

[gtzotzos@…]

The following bug report has been submitted:
Platform:        macOS-26.1-arm64-arm-64bit
ChimeraX Version: 1.10.1 (2025-07-24 20:15:27 UTC)
Description
On downloading the latest version of ChimeraX
The server encountered an internal error or misconfiguration and was unable to complete your request

Log:
UCSF ChimeraX version: 1.10.1 (2025-07-24)  
© 2016-2025 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  

Populating font family aliases took 48 ms. Replace uses of missing font family
"-webkit-standard" with one that exists to avoid this cost.  




OpenGL version: 4.1 Metal - 90.5
OpenGL renderer: Apple M4 Pro
OpenGL vendor: Apple

Python: 3.11.4
Locale: en_US.UTF-8
Qt version: PyQt6 6.8.1, Qt 6.8.2
Qt runtime version: 6.8.2
Qt platform: cocoa
Hardware:

   Hardware Overview:

     Model Name: Mac mini
     Model Identifier: Mac16,11
     Model Number: Z1JV0009RD/A
     Chip: Apple M4 Pro
     Total Number of Cores: 12 (8 performance and 4 efficiency)
     Memory: 24 GB
     System Firmware Version: 13822.41.1
     OS Loader Version: 13822.41.1

Software:

   System Software Overview:

     System Version: macOS 26.1 (25B78)
     Kernel Version: Darwin 25.1.0
     Time since boot: 59 minutes, 13 seconds

Graphics/Displays:

   Apple M4 Pro:

     Chipset Model: Apple M4 Pro
     Type: GPU
     Bus: Built-In
     Total Number of Cores: 16
     Vendor: Apple (0x106b)
     Metal Support: Metal 4
     Displays:
       Studio Display:
         Display Type: Retina LCD
         Resolution: 5120 x 2880 Retina
         Display Serial Number: NCMXGXGVJV
         Display Firmware Version: Version 17.0 (Build 21A329)
         Main Display: Yes
         Mirror: Off
         Online: Yes
         Automatically Adjust Brightness: Yes


Installed Packages:
   alabaster: 1.0.0
   appdirs: 1.4.4
   appnope: 0.1.4
   asttokens: 3.0.0
   babel: 2.17.0
   beautifulsoup4: 4.13.3
   blockdiag: 3.0.0
   blosc2: 3.6.1
   build: 1.2.2.post1
   certifi: 2023.11.17
   cftime: 1.6.4.post1
   charset-normalizer: 3.4.2
   ChimeraX-AddCharge: 1.5.19
   ChimeraX-AddH: 2.2.7
   ChimeraX-AlignmentAlgorithms: 2.0.2
   ChimeraX-AlignmentHdrs: 3.6.1
   ChimeraX-AlignmentMatrices: 2.1
   ChimeraX-Alignments: 2.20.2
   ChimeraX-AlphaFold: 1.0.1
   ChimeraX-AltlocExplorer: 1.1.2
   ChimeraX-AmberInfo: 1.0
   ChimeraX-Aniso: 1.1.4
   ChimeraX-Arrays: 1.1
   ChimeraX-Atomic: 1.60.7
   ChimeraX-AtomicLibrary: 14.1.19
   ChimeraX-AtomSearch: 2.0.1
   ChimeraX-AxesPlanes: 2.4
   ChimeraX-BasicActions: 1.1.3
   ChimeraX-BILD: 1.0
   ChimeraX-BlastProtein: 3.0.0
   ChimeraX-Boltz: 1.0
   ChimeraX-BondRot: 2.0.4
   ChimeraX-BugReporter: 1.0.2
   ChimeraX-BuildStructure: 2.13.1
   ChimeraX-Bumps: 1.0
   ChimeraX-BundleBuilder: 1.5.1
   ChimeraX-ButtonPanel: 1.0.1
   ChimeraX-CageBuilder: 1.0.1
   ChimeraX-CellPack: 1.0
   ChimeraX-Centroids: 1.4
   ChimeraX-ChangeChains: 1.1
   ChimeraX-CheckWaters: 1.5
   ChimeraX-ChemGroup: 2.0.2
   ChimeraX-Clashes: 2.3
   ChimeraX-ColorActions: 1.0.5
   ChimeraX-ColorGlobe: 1.0
   ChimeraX-ColorKey: 1.5.8
   ChimeraX-CommandLine: 1.3
   ChimeraX-ConnectStructure: 2.0.1
   ChimeraX-Contacts: 1.0.1
   ChimeraX-Core: 1.10.1
   ChimeraX-CoreFormats: 1.2
   ChimeraX-coulombic: 1.4.5
   ChimeraX-Crosslinks: 1.0
   ChimeraX-Crystal: 1.0
   ChimeraX-CrystalContacts: 1.0.1
   ChimeraX-DataFormats: 1.2.4
   ChimeraX-Dicom: 1.2.7
   ChimeraX-DistMonitor: 1.4.2
   ChimeraX-DockPrep: 1.1.4
   ChimeraX-Dssp: 2.0
   ChimeraX-EMDB-SFF: 1.0
   ChimeraX-ESMFold: 1.0
   ChimeraX-FileHistory: 1.0.1
   ChimeraX-FunctionKey: 1.0.1
   ChimeraX-Geometry: 1.3
   ChimeraX-gltf: 1.0
   ChimeraX-Graphics: 1.4.1
   ChimeraX-Hbonds: 2.5.1
   ChimeraX-Help: 1.3
   ChimeraX-HKCage: 1.3
   ChimeraX-IHM: 1.1
   ChimeraX-ImageFormats: 1.2
   ChimeraX-IMOD: 1.0
   ChimeraX-IO: 1.0.3
   ChimeraX-ItemsInspection: 1.0.1
   ChimeraX-IUPAC: 1.0
   ChimeraX-KVFinder: 1.6.2
   ChimeraX-Label: 1.1.14
   ChimeraX-ListInfo: 1.2.2
   ChimeraX-Log: 1.2
   ChimeraX-LookingGlass: 1.1
   ChimeraX-Maestro: 1.9.1
   ChimeraX-Map: 1.3
   ChimeraX-MapData: 2.0
   ChimeraX-MapEraser: 1.0.1
   ChimeraX-MapFilter: 2.0.1
   ChimeraX-MapFit: 2.0
   ChimeraX-MapSeries: 2.1.1
   ChimeraX-Markers: 1.0.1
   ChimeraX-Mask: 1.0.2
   ChimeraX-MatchMaker: 2.2.2
   ChimeraX-MCopy: 1.0
   ChimeraX-MDcrds: 2.10.1
   ChimeraX-MedicalToolbar: 1.1
   ChimeraX-Meeting: 1.0.1
   ChimeraX-MLP: 1.1.1
   ChimeraX-mmCIF: 2.16
   ChimeraX-MMTF: 2.2
   ChimeraX-ModelArchive: 1.0
   ChimeraX-Modeller: 1.5.19
   ChimeraX-ModelPanel: 1.5.1
   ChimeraX-ModelSeries: 1.0.1
   ChimeraX-Mol2: 2.0.3
   ChimeraX-Mole: 1.0
   ChimeraX-Morph: 1.0.2
   ChimeraX-MouseModes: 1.2
   ChimeraX-Movie: 1.0
   ChimeraX-MutationScores: 1.0
   ChimeraX-Neuron: 1.0
   ChimeraX-Nifti: 1.2
   ChimeraX-NMRSTAR: 1.0.2
   ChimeraX-NRRD: 1.2
   ChimeraX-Nucleotides: 2.0.3
   ChimeraX-OpenCommand: 1.14.1
   ChimeraX-OrthoPick: 1.0.1
   ChimeraX-PDB: 2.7.10
   ChimeraX-PDBBio: 1.0.1
   ChimeraX-PDBLibrary: 1.0.4
   ChimeraX-PDBMatrices: 1.0
   ChimeraX-PickBlobs: 1.0.1
   ChimeraX-Positions: 1.0
   ChimeraX-PresetMgr: 1.1.3
   ChimeraX-ProfileGrids: 1.1.3
   ChimeraX-PubChem: 2.2
   ChimeraX-ReadPbonds: 1.0.1
   ChimeraX-Registration: 1.1.2
   ChimeraX-RemoteControl: 1.0
   ChimeraX-RenderByAttr: 1.6.3
   ChimeraX-RenumberResidues: 1.1
   ChimeraX-ResidueFit: 1.0.1
   ChimeraX-RestServer: 1.3.1
   ChimeraX-RNALayout: 1.0
   ChimeraX-RotamerLibMgr: 4.0
   ChimeraX-RotamerLibsDunbrack: 2.0
   ChimeraX-RotamerLibsDynameomics: 2.0
   ChimeraX-RotamerLibsRichardson: 2.0
   ChimeraX-SaveCommand: 1.5.1
   ChimeraX-SchemeMgr: 1.0
   ChimeraX-SDF: 2.0.3
   ChimeraX-Segger: 1.0
   ChimeraX-Segment: 1.0.1
   ChimeraX-Segmentations: 3.5.7
   ChimeraX-SelInspector: 1.0
   ChimeraX-SeqView: 2.17.1
   ChimeraX-Shape: 1.1
   ChimeraX-Shell: 1.0.1
   ChimeraX-Shortcuts: 1.2.1
   ChimeraX-ShowSequences: 1.0.3
   ChimeraX-SideView: 1.0.1
   ChimeraX-SimilarStructures: 1.0.1
   ChimeraX-Smiles: 2.1.2
   ChimeraX-SmoothLines: 1.0
   ChimeraX-SpaceNavigator: 1.0
   ChimeraX-StdCommands: 1.19.1
   ChimeraX-STL: 1.0.1
   ChimeraX-Storm: 1.0
   ChimeraX-StructMeasure: 1.2.1
   ChimeraX-Struts: 1.0.1
   ChimeraX-Surface: 1.0.1
   ChimeraX-SwapAA: 2.0.1
   ChimeraX-SwapRes: 2.5.2
   ChimeraX-TapeMeasure: 1.0
   ChimeraX-TaskManager: 1.0
   ChimeraX-Test: 1.0
   ChimeraX-Toolbar: 1.2.3
   ChimeraX-ToolshedUtils: 1.2.4
   ChimeraX-Topography: 1.0
   ChimeraX-ToQuest: 1.0
   ChimeraX-Tug: 1.0.1
   ChimeraX-UI: 1.45.2
   ChimeraX-Umap: 1.0
   ChimeraX-uniprot: 2.3.1
   ChimeraX-UnitCell: 1.0.1
   ChimeraX-ViewDockX: 1.4.4
   ChimeraX-VIPERdb: 1.0
   ChimeraX-Vive: 1.1
   ChimeraX-VolumeMenu: 1.0.1
   ChimeraX-vrml: 1.0
   ChimeraX-VTK: 1.0
   ChimeraX-WavefrontOBJ: 1.0
   ChimeraX-WebCam: 1.0.2
   ChimeraX-WebServices: 1.1.5
   ChimeraX-Zone: 1.0.1
   colorama: 0.4.6
   comm: 0.2.2
   contourpy: 1.3.2
   coverage: 7.10.0
   cxservices: 1.2.3
   cycler: 0.12.1
   Cython: 3.0.12
   debugpy: 1.8.15
   decorator: 5.2.1
   docutils: 0.21.2
   executing: 2.2.0
   filelock: 3.18.0
   fonttools: 4.59.0
   funcparserlib: 2.0.0a0
   glfw: 2.9.0
   grako: 3.16.5
   h5py: 3.14.0
   html2text: 2024.2.26
   idna: 3.10
   ihm: 2.2
   imagecodecs: 2024.6.1
   imagesize: 1.4.1
   iniconfig: 2.1.0
   ipykernel: 6.29.5
   ipython: 8.26.0
   ipywidgets: 8.1.7
   jedi: 0.19.1
   Jinja2: 3.1.6
   jupyter_client: 8.6.3
   jupyter_core: 5.8.1
   jupyterlab_widgets: 3.0.15
   kiwisolver: 1.4.8
   line_profiler: 4.2.0
   lxml: 5.3.1
   lz4: 4.3.2
   MarkupSafe: 3.0.2
   matplotlib: 3.10.1
   matplotlib-inline: 0.1.7
   msgpack: 1.1.0
   narwhals: 2.10.0
   ndindex: 1.10.0
   nest-asyncio: 1.6.0
   netCDF4: 1.6.5
   networkx: 3.3
   nibabel: 5.2.0
   nptyping: 2.5.0
   numexpr: 2.11.0
   numpy: 2.3.4
   numpy: 1.26.4
   OpenMM: 8.2.0
   openvr: 1.26.701
   packaging: 24.2
   ParmEd: 4.2.2
   parso: 0.8.4
   pep517: 0.13.1
   pexpect: 4.9.0
   pickleshare: 0.7.5
   pillow: 10.4.0
   pip: 25.0.1
   pkginfo: 1.11.1
   platformdirs: 4.3.8
   plotly: 6.3.1
   pluggy: 1.6.0
   prompt_toolkit: 3.0.51
   psutil: 7.0.0
   ptyprocess: 0.7.0
   pure_eval: 0.2.3
   py-cpuinfo: 9.0.0
   pycollada: 0.8
   pydicom: 2.4.4
   Pygments: 2.18.0
   pyKVFinder: 0.8.3
   pynmrstar: 3.3.5
   pynrrd: 1.0.0
   PyOpenGL: 3.1.9
   PyOpenGL-accelerate: 3.1.9
   pyopenxr: 1.1.4501
   pyparsing: 3.2.3
   pyproject_hooks: 1.2.0
   PyQt6-commercial: 6.8.1
   PyQt6-Qt6: 6.8.2
   PyQt6-WebEngine-commercial: 6.8.0
   PyQt6-WebEngine-Qt6: 6.8.2
   PyQt6_sip: 13.10.0
   pytest: 8.4.1
   pytest-cov: 6.2.1
   python-dateutil: 2.9.0.post0
   pytz: 2025.2
   pyzmq: 27.0.0
   qtconsole: 5.5.2
   QtPy: 2.4.3
   qtshim: 1.1
   RandomWords: 0.4.0
   requests: 2.32.3
   roman-numerals-py: 3.1.0
   scipy: 1.14.0
   setuptools: 78.1.0
   sfftk-rw: 0.8.1
   six: 1.16.0
   snowballstemmer: 3.0.1
   sortedcontainers: 2.4.0
   soupsieve: 2.7
   Sphinx: 8.2.3
   sphinx-autodoc-typehints: 3.1.0
   sphinxcontrib-applehelp: 2.0.0
   sphinxcontrib-blockdiag: 3.0.0
   sphinxcontrib-devhelp: 2.0.0
   sphinxcontrib-htmlhelp: 2.1.0
   sphinxcontrib-jsmath: 1.0.1
   sphinxcontrib-qthelp: 2.0.0
   sphinxcontrib-serializinghtml: 2.0.0
   stack-data: 0.6.3
   superqt: 0.7.1
   tables: 3.10.2
   tcia_utils: 1.5.1
   tifffile: 2025.3.13
   tinyarray: 1.2.4
   tomlkit: 0.13.3
   tornado: 6.5.1
   traitlets: 5.14.3
   typing_extensions: 4.14.1
   tzdata: 2025.2
   urllib3: 2.5.0
   wcwidth: 0.2.13
   webcolors: 24.11.1
   wheel: 0.45.1
   wheel-filename: 1.4.2
   widgetsnbextension: 4.0.14

[Eric Pettersen]

Hi George,

We have had problems with our server for the last few days, but the problems seem to be resolved now. Please try again.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab