Crash showing bug reporter

[roman.jakob@…]

The following bug report has been submitted:
Platform:        Windows-10-10.0.26100
ChimeraX Version: 1.3 (2021-12-08 23:08:33 UTC)
Description
Last time you used ChimeraX it crashed.
Please describe steps that led to the crash here.
Windows fatal exception: code 0x8001010d

Thread 0x000031d8 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 576 in _handle_results
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x0000048c (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 528 in _handle_tasks
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x00004b8c (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\connection.py", line 816 in _exhaustive_wait
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\connection.py", line 884 in wait
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 499 in _wait_for_updates
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 519 in _handle_workers
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x00003944 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x000064a4 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x000053ec (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x000064e0 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x0000154c (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x00002748 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x00006474 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x00000db0 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\multiprocessing\pool.py", line 114 in worker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Thread 0x0000065c (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\ssl.py", line 1099 in read
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\ssl.py", line 1241 in recv_into
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\socket.py", line 704 in readinto
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\http\client.py", line 277 in _read_status
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\http\client.py", line 316 in begin
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\http\client.py", line 1349 in getresponse
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\urllib\request.py", line 1350 in do_open
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\urllib\request.py", line 1389 in https_open
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\urllib\request.py", line 494 in _call_chain
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\urllib\request.py", line 534 in _open
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\urllib\request.py", line 517 in open
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\urllib\request.py", line 214 in urlopen
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\available.py", line 49 in load
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 456 in reload_available
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 910 in run
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 973 in _bootstrap_inner
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\threading.py", line 930 in _bootstrap

Current thread 0x00001f24 (most recent call first):
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\win32com\client\__init__.py", line 87 in Moniker
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\win32com\client\__init__.py", line 72 in GetObject
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\wmi.py", line 174 in 
  File "", line 228 in _call_with_frames_removed
  File "", line 850 in exec_module
  File "", line 680 in _load_unlocked
  File "", line 986 in _find_and_load_unlocked
  File "", line 1007 in _find_and_load
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\bug_reporter\bug_reporter_gui.py", line 610 in _win32_info
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\bug_reporter\bug_reporter_gui.py", line 115 in __init__
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\bug_reporter\bug_reporter_gui.py", line 365 in show_bug_reporter
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\bug_reporter\crash_report.py", line 182 in _show_bug_report_dialog
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\bug_reporter\crash_report.py", line 34 in _report
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\triggerset.py", line 134 in invoke
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\triggerset.py", line 217 in _activate
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\triggerset.py", line 186 in activate
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\triggerset.py", line 354 in activate_trigger
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\updateloop.py", line 54 in draw_new_frame
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\core\updateloop.py", line 139 in _redraw_timer_callback
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\chimerax\ui\gui.py", line 301 in event_loop
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 867 in init
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\site-packages\ChimeraX_main.py", line 1018 in 
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 87 in _run_code
  File "C:\ChimeraX\ChimeraX 1.3\bin\lib\runpy.py", line 197 in _run_module_as_main
===== Log before crash start =====
UCSF ChimeraX version: 1.3 (2021-12-08)  
© 2016-2021 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  

> ui tool show Registration


===== Log before crash end =====

Log:
UCSF ChimeraX version: 1.3 (2021-12-08)  
© 2016-2021 Regents of the University of California. All rights reserved.  
How to cite UCSF ChimeraX  

> ui tool show Registration




OpenGL version: 3.3.0 Core Profile Context 23.10.24.05.230830
OpenGL renderer: AMD Radeon(TM) RX Vega 10 Graphics
OpenGL vendor: ATI Technologies Inc.
Manufacturer: LENOVO
Model: 20NE000BGE
OS: Microsoft Windows 11 Pro (Build 26100)
Memory: 32,084,054,016
MaxProcessMemory: 137,438,953,344
CPU: 8 AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx  
OSLanguage: de-DE
Locale: ('de_DE', 'cp1252')
PyQt5 5.15.2, Qt 5.15.2
Installed Packages:
    alabaster: 0.7.12
    appdirs: 1.4.4
    Babel: 2.9.1
    backcall: 0.2.0
    blockdiag: 2.0.1
    certifi: 2021.10.8
    cftime: 1.5.1.1
    charset-normalizer: 2.0.9
    ChimeraX-AddCharge: 1.2.2
    ChimeraX-AddH: 2.1.11
    ChimeraX-AlignmentAlgorithms: 2.0
    ChimeraX-AlignmentHdrs: 3.2
    ChimeraX-AlignmentMatrices: 2.0
    ChimeraX-Alignments: 2.2.3
    ChimeraX-AlphaFold: 1.0
    ChimeraX-AltlocExplorer: 1.0.1
    ChimeraX-AmberInfo: 1.0
    ChimeraX-Arrays: 1.0
    ChimeraX-Atomic: 1.31
    ChimeraX-AtomicLibrary: 4.2
    ChimeraX-AtomSearch: 2.0
    ChimeraX-AtomSearchLibrary: 1.0
    ChimeraX-AxesPlanes: 2.0
    ChimeraX-BasicActions: 1.1
    ChimeraX-BILD: 1.0
    ChimeraX-BlastProtein: 2.0
    ChimeraX-BondRot: 2.0
    ChimeraX-BugReporter: 1.0
    ChimeraX-BuildStructure: 2.6.1
    ChimeraX-Bumps: 1.0
    ChimeraX-BundleBuilder: 1.1
    ChimeraX-ButtonPanel: 1.0
    ChimeraX-CageBuilder: 1.0
    ChimeraX-CellPack: 1.0
    ChimeraX-Centroids: 1.2
    ChimeraX-ChemGroup: 2.0
    ChimeraX-Clashes: 2.2.2
    ChimeraX-ColorActions: 1.0
    ChimeraX-ColorGlobe: 1.0
    ChimeraX-ColorKey: 1.5
    ChimeraX-CommandLine: 1.1.5
    ChimeraX-ConnectStructure: 2.0
    ChimeraX-Contacts: 1.0
    ChimeraX-Core: 1.3
    ChimeraX-CoreFormats: 1.1
    ChimeraX-coulombic: 1.3.2
    ChimeraX-Crosslinks: 1.0
    ChimeraX-Crystal: 1.0
    ChimeraX-CrystalContacts: 1.0
    ChimeraX-DataFormats: 1.2.2
    ChimeraX-Dicom: 1.0
    ChimeraX-DistMonitor: 1.1.5
    ChimeraX-DistUI: 1.0
    ChimeraX-Dssp: 2.0
    ChimeraX-EMDB-SFF: 1.0
    ChimeraX-ExperimentalCommands: 1.0
    ChimeraX-FileHistory: 1.0
    ChimeraX-FunctionKey: 1.0
    ChimeraX-Geometry: 1.1
    ChimeraX-gltf: 1.0
    ChimeraX-Graphics: 1.1
    ChimeraX-Hbonds: 2.1.2
    ChimeraX-Help: 1.2
    ChimeraX-HKCage: 1.3
    ChimeraX-IHM: 1.1
    ChimeraX-ImageFormats: 1.2
    ChimeraX-IMOD: 1.0
    ChimeraX-IO: 1.0.1
    ChimeraX-ItemsInspection: 1.0
    ChimeraX-Label: 1.1
    ChimeraX-ListInfo: 1.1.1
    ChimeraX-Log: 1.1.4
    ChimeraX-LookingGlass: 1.1
    ChimeraX-Maestro: 1.8.1
    ChimeraX-Map: 1.1
    ChimeraX-MapData: 2.0
    ChimeraX-MapEraser: 1.0
    ChimeraX-MapFilter: 2.0
    ChimeraX-MapFit: 2.0
    ChimeraX-MapSeries: 2.1
    ChimeraX-Markers: 1.0
    ChimeraX-Mask: 1.0
    ChimeraX-MatchMaker: 2.0.4
    ChimeraX-MDcrds: 2.6
    ChimeraX-MedicalToolbar: 1.0.1
    ChimeraX-Meeting: 1.0
    ChimeraX-MLP: 1.1
    ChimeraX-mmCIF: 2.4
    ChimeraX-MMTF: 2.1
    ChimeraX-Modeller: 1.2.6
    ChimeraX-ModelPanel: 1.2.1
    ChimeraX-ModelSeries: 1.0
    ChimeraX-Mol2: 2.0
    ChimeraX-Morph: 1.0
    ChimeraX-MouseModes: 1.1
    ChimeraX-Movie: 1.0
    ChimeraX-Neuron: 1.0
    ChimeraX-Nucleotides: 2.0.2
    ChimeraX-OpenCommand: 1.7
    ChimeraX-PDB: 2.6.5
    ChimeraX-PDBBio: 1.0
    ChimeraX-PDBLibrary: 1.0.2
    ChimeraX-PDBMatrices: 1.0
    ChimeraX-PickBlobs: 1.0
    ChimeraX-Positions: 1.0
    ChimeraX-PresetMgr: 1.0.1
    ChimeraX-PubChem: 2.1
    ChimeraX-ReadPbonds: 1.0.1
    ChimeraX-Registration: 1.1
    ChimeraX-RemoteControl: 1.0
    ChimeraX-ResidueFit: 1.0
    ChimeraX-RestServer: 1.1
    ChimeraX-RNALayout: 1.0
    ChimeraX-RotamerLibMgr: 2.0.1
    ChimeraX-RotamerLibsDunbrack: 2.0
    ChimeraX-RotamerLibsDynameomics: 2.0
    ChimeraX-RotamerLibsRichardson: 2.0
    ChimeraX-SaveCommand: 1.5
    ChimeraX-SchemeMgr: 1.0
    ChimeraX-SDF: 2.0
    ChimeraX-Segger: 1.0
    ChimeraX-Segment: 1.0
    ChimeraX-SelInspector: 1.0
    ChimeraX-SeqView: 2.4.6
    ChimeraX-Shape: 1.0.1
    ChimeraX-Shell: 1.0
    ChimeraX-Shortcuts: 1.1
    ChimeraX-ShowAttr: 1.0
    ChimeraX-ShowSequences: 1.0
    ChimeraX-SideView: 1.0
    ChimeraX-Smiles: 2.1
    ChimeraX-SmoothLines: 1.0
    ChimeraX-SpaceNavigator: 1.0
    ChimeraX-StdCommands: 1.6.1
    ChimeraX-STL: 1.0
    ChimeraX-Storm: 1.0
    ChimeraX-Struts: 1.0
    ChimeraX-Surface: 1.0
    ChimeraX-SwapAA: 2.0
    ChimeraX-SwapRes: 2.1
    ChimeraX-TapeMeasure: 1.0
    ChimeraX-Test: 1.0
    ChimeraX-Toolbar: 1.1
    ChimeraX-ToolshedUtils: 1.2
    ChimeraX-Tug: 1.0
    ChimeraX-UI: 1.13.7
    ChimeraX-uniprot: 2.2
    ChimeraX-UnitCell: 1.0
    ChimeraX-ViewDockX: 1.0.1
    ChimeraX-VIPERdb: 1.0
    ChimeraX-Vive: 1.1
    ChimeraX-VolumeMenu: 1.0
    ChimeraX-VTK: 1.0
    ChimeraX-WavefrontOBJ: 1.0
    ChimeraX-WebCam: 1.0
    ChimeraX-WebServices: 1.0
    ChimeraX-Zone: 1.0
    colorama: 0.4.4
    comtypes: 1.1.10
    cxservices: 1.1
    cycler: 0.11.0
    Cython: 0.29.24
    decorator: 5.1.0
    docutils: 0.17.1
    filelock: 3.0.12
    funcparserlib: 0.3.6
    grako: 3.16.5
    h5py: 3.6.0
    html2text: 2020.1.16
    idna: 3.3
    ihm: 0.21
    imagecodecs: 2021.4.28
    imagesize: 1.3.0
    ipykernel: 5.5.5
    ipython: 7.23.1
    ipython-genutils: 0.2.0
    jedi: 0.18.0
    Jinja2: 3.0.1
    jupyter-client: 6.1.12
    jupyter-core: 4.9.1
    kiwisolver: 1.3.2
    lxml: 4.6.3
    lz4: 3.1.3
    MarkupSafe: 2.0.1
    matplotlib: 3.4.3
    matplotlib-inline: 0.1.3
    msgpack: 1.0.2
    netCDF4: 1.5.7
    networkx: 2.6.3
    numexpr: 2.8.0
    numpy: 1.21.2
    openvr: 1.16.801
    packaging: 21.3
    ParmEd: 3.2.0
    parso: 0.8.3
    pickleshare: 0.7.5
    Pillow: 8.3.2
    pip: 21.2.4
    pkginfo: 1.7.1
    prompt-toolkit: 3.0.23
    psutil: 5.8.0
    pycollada: 0.7.1
    pydicom: 2.1.2
    Pygments: 2.10.0
    PyOpenGL: 3.1.5
    PyOpenGL-accelerate: 3.1.5
    pyparsing: 3.0.6
    PyQt5-commercial: 5.15.2
    PyQt5-sip: 12.8.1
    PyQtWebEngine-commercial: 5.15.2
    python-dateutil: 2.8.2
    pytz: 2021.3
    pywin32: 228
    pyzmq: 22.3.0
    qtconsole: 5.1.1
    QtPy: 1.11.3
    RandomWords: 0.3.0
    requests: 2.26.0
    scipy: 1.7.1
    setuptools: 57.5.0
    sfftk-rw: 0.7.1
    six: 1.16.0
    snowballstemmer: 2.2.0
    sortedcontainers: 2.4.0
    Sphinx: 4.2.0
    sphinx-autodoc-typehints: 1.12.0
    sphinxcontrib-applehelp: 1.0.2
    sphinxcontrib-blockdiag: 2.0.0
    sphinxcontrib-devhelp: 1.0.2
    sphinxcontrib-htmlhelp: 2.0.0
    sphinxcontrib-jsmath: 1.0.1
    sphinxcontrib-qthelp: 1.0.3
    sphinxcontrib-serializinghtml: 1.1.5
    suds-jurko: 0.6
    tables: 3.6.1
    tifffile: 2021.4.8
    tinyarray: 1.2.3
    tornado: 6.1
    traitlets: 5.1.1
    urllib3: 1.26.7
    wcwidth: 0.2.5
    webcolors: 1.11.1
    wheel: 0.37.0
    wheel-filename: 1.3.0
    WMI: 1.5.1

[Eric Pettersen]

Reported by Roman Jakob

[Tom Goddard]

ChimeraX crashed trying to show the bug report panel to report a crash in the previous ChimeraX session. The crash was caused by the PyPi WMI package that adds the operating system version to the bug reports. I don't know why WMI crashed. You are using an old ChimeraX version 1.3 (2021). The WMI package has not been updated since 2020 and so the current ChimeraX 1.11 uses the same WMI version. There have been 11 reports of this crash in ChimeraX in the past 4 years, 7 in ChimeraX 1.2 or 1.3, and 4 in ChimeraX 1.10. I don't have any suggestions for how to avoid this crash. Hopefully it is a rare.