Opened 45 hours ago

Closed 38 hours ago

#19522 closed defect (fixed)

Problem downloading ChimeraX

Reported by: mattias.benninger@… Owned by: Greg Couch
Priority: normal Milestone:
Component: Infrastructure Version:
Keywords: Cc: Eric Pettersen
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Dear ChimeraX Team,

Wanting to download ChimeraX on a new computer I couldn't achieve the very first step of downloading the app from your website. When trying, an error message was displayed stating that the URL is malformed (please take a look at the screenshot attached).

Could it be possible to send me a link that works?

Thank you in advance,
Best,
Mattias benninger

Screenshot 2025-12-17 113230.png​

Attachments (1)

Screenshot 2025-12-17 113230.png​ (61.6 KB ) - added by mattias.benninger@… 45 hours ago.
Added by email2trac

Download all attachments as: .zip

Change History (3)

by mattias.benninger@…, 45 hours ago

Attachment: Screenshot 2025-12-17 113230.png​ added

Added by email2trac

comment:1 by Eric Pettersen, 38 hours ago

Cc: Eric Pettersen added
Component: Unassigned → Infrastructure
Owner: set to Greg Couch
Platform: → all
Project: → ChimeraX
Status: new → assigned

comment:2 by Eric Pettersen, 38 hours ago

Resolution: → fixed
Status: assigned → closed

Hi Mattias,

Thanks for reporting this problem. We had a problem with our server last night which is now fixed. You should be able to download ChimeraX now.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

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