Software Patch for Lenovo Laptops

[Paul.Williams@…]

Hi

We have tried to install ChimeraX-1.8.exe onto a Lenovo laptop however when we open the application.

The error we are encountering with ChimeraX on our Lenovo laptop is due to a known bug in Intel graphics driver version6790. This bug causes all Qt-based user interface panels to appear blank, which affects ChimeraX's usability.

Please advise whether you can provide a software patch to resolve this issue.

Regards

Paul

Address: Discovery Building | Biocity | Pennyfoot Street | Nottingham | NG1 1GR | United Kingdom
Office: +44 0115 941 5401	
Email: paul.williams@sygnaturediscovery.com
Web: https://www.sygnaturediscovery.com


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[Paul.Williams@…]

Added by email2trac

[Greg Couch]

You need to get an updated graphics driver from Lenovo or Intel. So first, go to Lenovo support and install the newest graphics driver for your laptop. If that doesn't fix things, go to ​https://downloadcenter.intel.com/ and get a newer driver there. The driver from Intel will not have any Lenovo customizations (have to say that, don't know what they are), but the graphics will be better.

[Tom Goddard]

That warning message about your Intel driver was incorrect. The code that checked for a bad Intel driver in ChimeraX incorrectly compared the driver version number to the known broken driver. If ChimeraX is otherwise working (showing molecules) then there is nothing you need to do. If it doesn't work correctly then you need to describe the observed problem.

Also you should use the latest ChimeraX release version 1.10. The fault warning message about Intel drivers does not occur in ChimeraX version 1.10.

[Paul.Williams@…]

Morning

We have not received a response to the below request, can you please respond ASAP.

Regards

Paul

Address: Discovery Building | Biocity | Pennyfoot Street | Nottingham | NG1 1GR | United Kingdom
Office: +44 0115 941 5401	
Email: paul.williams@sygnaturediscovery.com
Web: https://www.sygnaturediscovery.com


Disclaimer
Sygnature Discovery Limited | Registered Office: The Discovery Building, BioCity, Pennyfoot Street, Nottingham, NG1 1GR, United Kingdom
Registered in England and Wales | Company Registration Number: 05210563

Confidentiality: This e-mail and its attachments are solely intended for the above-named addressee(s) and may contain confidential information.
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From: Paul Williams
Sent: 01 August 2025 09:37
To: chimerax-bugs@cgl.ucsf.edu
Subject: Software Patch for Lenovo Laptops

Hi

We have tried to install ChimeraX-1.8.exe onto a Lenovo laptop however when we open the application.

The error we are encountering with ChimeraX on our Lenovo laptop is due to a known bug in Intel graphics driver version6790. This bug causes all Qt-based user interface panels to appear blank, which affects ChimeraX's usability.

Please advise whether you can provide a software patch to resolve this issue.

Regards

Paul

[Paul.Williams@…]

Added by email2trac

[Paul.Williams@…]

Hi all

We have already tried the below solution however this did not work.

Regards

Paul

Address: Discovery Building | Biocity | Pennyfoot Street | Nottingham | NG1 1GR | United Kingdom
Office: +44 0115 941 5401	
Email: paul.williams@sygnaturediscovery.com
Web: https://www.sygnaturediscovery.com


Disclaimer
Sygnature Discovery Limited | Registered Office: The Discovery Building, BioCity, Pennyfoot Street, Nottingham, NG1 1GR, United Kingdom
Registered in England and Wales | Company Registration Number: 05210563

Confidentiality: This e-mail and its attachments are solely intended for the above-named addressee(s) and may contain confidential information.
If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the
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Security Warning: Please note that this e-mail has been created in the knowledge that Internet e-mail is not a 100% secure communications medium.
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Viruses: Although we have taken steps to ensure that this e-mail and attachments are free from any virus, we advise that, in keeping with good
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From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: 01 August 2025 17:40
To: Paul Williams <Paul.Williams@sygnaturediscovery.com>; gregc@cgl.ucsf.edu; goddard@cgl.ucsf.edu
Subject: Re: [ChimeraX] #18334: Software Patch for Lenovo Laptops

CAUTION: This email originated from outside of Sygnature Discovery

#18334: Software Patch for Lenovo Laptops
--------------------------------------+-------------------------
Reporter: Paul.Williams@…<mailto:Paul.Williams@…> | Owner: Tom Goddard
Type: defect | Status: closed
Priority: normal | Milestone:
Component: Graphics | Version:
Resolution: nonchimerax | Keywords:
Blocked By: | Blocking:
Notify when closed: | Platform: all
Project: ChimeraX |
--------------------------------------+-------------------------
Changes (by Greg Couch):

* resolution: => nonchimerax
* status: assigned => closed

Comment:

You need to get an updated graphics driver from Lenovo or Intel. So
first, go to Lenovo support and install the newest graphics driver for
your laptop. If that doesn't fix things, go to
https://downloadcenter.intel.com/<https://downloadcenter.intel.com> and get a newer driver there. The
driver from Intel will not have any Lenovo customizations (have to say
that, don't know what they are), but the graphics will be better.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/18334#comment:2<https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/18334#comment:2>>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/<https://www.rbvi.ucsf.edu/chimerax>>
ChimeraX Issue Tracker

[Paul.Williams@…]

Added by email2trac

[Greg Couch]

Please explain "does not work". And please run the dxdiag program, click on "Save All Information" and send us the saved text file.