Opened 7 months ago

Closed 7 months ago

Last modified 6 months ago

#17333 closed defect (limitation)

problem saving images/movies

Reported by: mura@… Owned by: Eric Pettersen
Priority: normal Milestone:
Component: Input/Output Version:
Keywords: Cc: Tom Goddard
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

Hi I'm having this problem below, it doesn't allow me to save images.

Please advise, it has not occurred before. I tried to install a new version
but it still persists.

Thanks,
Marcin Ura
Absci

[image: image.png]

Added by email2trac

Attachments (1)

image.png​ (13.2 KB ) - added by mura@… 7 months ago.
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Change History (4)

by mura@…, 7 months ago

Attachment: image.png​ added

Added by email2trac

comment:1 by Eric Pettersen, 7 months ago

Cc: Tom Goddard added
Component: Unassigned → Input/Output
Owner: set to Eric Pettersen
Platform: → all
Project: → ChimeraX
Status: new → accepted

comment:2 by Eric Pettersen, 7 months ago

Resolution: → limitation
Status: accepted → closed

Hi Marcin,

The "Snapshot" icon in the toolbar tries to save the image to the desktop. Since it seems you are using a machine with a publicly shared desktop, that doesn't work since you don't have permission to save files there. Instead, you need to use the File→Save menu item, change the file type in the resulting dialog to whatever image format you'd like to use (e.g. PNG) and choose a location to save to that you do have permission to save files in. I hope this helps.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

comment:3 by Tom Goddard, 6 months ago

You can change directory where images are saved when using the Snapshot toolbar button using the snapshot command, for example

snapshot directory c:/Users/mura/Documents

documented here

​https://www.cgl.ucsf.edu/chimerax/docs/user/commands/snapshot.html

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