ChimeraX does not start

[maciej.basczok@…]

Hello,

My name is Maciej Basczok. Lately, I installed the ChimeraX 1.8 on my Windows 10. However, it does not start after double-clicking.  We tried version 1.7.1, but it has the same issue. Do you know what could be the cause of it? I would be very grateful for your help.

Kind regards,

Maciej Basczok

[Greg Couch]

Are you getting any error messages? What happens when you use the start menu and select "ChimeraX - Debug"?

[maciej.basczok@…]

Hello,

I do not get any messages. Opening ChimeraX debug looks the same - nothing happens.

Kind regards,

Maciej

-----Original Message-----
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Wednesday, September 25, 2024 12:54 PM
To: Basczok, Maciej (NIH/NICHD) [F] <maciej.basczok@nih.gov>; gregc@cgl.ucsf.edu
Cc: goddard@cgl.ucsf.edu; zjp@cgl.ucsf.edu
Subject: [EXTERNAL] Re: [ChimeraX] #16018: ChimeraX does not start

#16018: ChimeraX does not start
---------------------------------------+------------------------
          Reporter:  maciej.basczok@...  |      Owner:  Greg Couch
              Type:  defect            |     Status:  feedback
          Priority:  normal            |  Milestone:
         Component:  Platform          |    Version:
        Resolution:                    |   Keywords:
        Blocked By:                    |   Blocking:
Notify when closed:                    |   Platform:  all
           Project:  ChimeraX          |
---------------------------------------+------------------------
Changes (by Greg Couch):

 * status:  assigned => feedback

Comment:

 Are you getting any error messages?  What happens when you use the start  menu and select "ChimeraX - Debug"?
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/16018#comment:2>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
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[Greg Couch]

I saw something similar recently on a Surface 5 laptop, and it was fixed by opening up a CommandPrompt or PowerShell window, navigating to the ChimeraX bin directory with:

cd "C:\Program Files\ChimeraX 1.8\bin"

and then running ChimeraX.exe with:

.\ChimeraX

And then wait a long time, and ChimeraX appears. Afterwards, the double-clicking on the desktop icon works.

The working theory is that the anti-virus software is taking too long.

Let us know if the above hack works for you.

[maciej.basczok@…]

Hello,

Sorry for the late reply. I tried running it from the command prompt, but it did not help.

Kind regards,

Maciej

-----Original Message-----
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Thursday, September 26, 2024 3:19 PM
To: Basczok, Maciej (NIH/NICHD) [F] <maciej.basczok@nih.gov>; gregc@cgl.ucsf.edu
Cc: goddard@cgl.ucsf.edu; zjp@cgl.ucsf.edu
Subject: [EXTERNAL] Re: [ChimeraX] #16018: ChimeraX does not start

#16018: ChimeraX does not start
---------------------------------------+------------------------
          Reporter:  maciej.basczok@...  |      Owner:  Greg Couch
              Type:  defect            |     Status:  accepted
          Priority:  normal            |  Milestone:
         Component:  Platform          |    Version:
        Resolution:                    |   Keywords:
        Blocked By:                    |   Blocking:
Notify when closed:                    |   Platform:  all
           Project:  ChimeraX          |
---------------------------------------+------------------------
Changes (by Greg Couch):

 * status:  feedback => accepted

Comment:

 I saw something similar recently on a Surface 5 laptop, and it was fixed  by opening up a CommandPrompt or PowerShell window, navigating to the  ChimeraX bin directory with:

     cd "C:\Program Files\ChimeraX 1.8\bin"

 and then running ChimeraX.exe with:

    .\ChimeraX

 And then wait a long time, and ChimeraX appears.  Afterwards, the double-  clicking on the desktop icon works.

 The working theory is that the anti-virus software is taking too long.

 Let us know if the above hack works for you.
--
Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/16018#comment:4>
ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
ChimeraX Issue Tracker
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and are confident the content is safe.

[Greg Couch]

In Command Prompt, try .\ChimeraX-console instead of .\ChimeraX. There should be some output. I should have suggested that first.

Also look in the Windows Event Viewer for any event relating to ChimeraX. If an event is logged, there should be useful information in it.

And please run the dxdiag program, click on "Save All Information", and send us the resulting text file. That will tell us about the model of your computer and what graphics driver and version it has.