Can't get it to load

[taylorjo@…]

Hi,



I am trying to install Chimera on my computer but I can’t get it to load. I
have tried installing both the 8.1 and the daily versions. I see an initial
white box pop up but then the software just crashes and disappears.



Any ideas?



Thanks,

Jon



*__________________________________*

*Jon Taylor* | School of Pharmacy | 503-352-2699
Senior Research Assistant

HPC2 Room 404| 222 SE 8th Ave. Hillsboro, OR 97123
Pacific University | pacificu.edu

[Eric Pettersen]

Hi Jonathan,

What type of computer do you have?

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

[taylorjo@…]

I have a dell Latitude 5490. I was able to get the historic build of 1.7
installed but as soon as I try to go to 1.8 or the daily build it stops
running.

Thanks,
Jon

__________________________________
Jon Taylor | School of Pharmacy | 503-352-2699
Senior Research Assistant
HPC2 Room 404| 222 SE 8th Ave. Hillsboro, OR 97123
Pacific University | pacificu.edu

-----Original Message-----
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Friday, September 6, 2024 9:10 AM
To: taylorjo@pacificu.edu; pett@cgl.ucsf.edu
Cc: chimera-programmers@cgl.ucsf.edu
Subject: Re: [ChimeraX] #15887: Can't get it to load

#15887: Can't get it to load
---------------------------------+----------------------
          Reporter:  taylorjo@\u2026  |      Owner:  pett
              Type:  defect      |     Status:  feedback
          Priority:  normal      |  Milestone:
         Component:  Core        |    Version:
        Resolution:              |   Keywords:
        Blocked By:              |   Blocking:
Notify when closed:              |   Platform:  all
           Project:  ChimeraX    |
---------------------------------+----------------------
Changes (by pett):

 * status:  accepted => feedback

Comment:

 Hi Jonathan,
         What type of computer do you have?

 --Eric

         Eric Pettersen
         UCSF Computer Graphics Lab

[Eric Pettersen]

What operating system is it running?

[taylorjo@…]

Sorry, I forgot that part. Windows 11

__________________________________
Jon Taylor | School of Pharmacy | 503-352-2699
Senior Research Assistant
HPC2 Room 404| 222 SE 8th Ave. Hillsboro, OR 97123
Pacific University | pacificu.edu

-----Original Message-----
From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
Sent: Friday, September 6, 2024 11:10 AM
To: pett@cgl.ucsf.edu; taylorjo@pacificu.edu
Cc: chimera-programmers@cgl.ucsf.edu
Subject: Re: [ChimeraX] #15887: Can't get it to load

#15887: Can't get it to load
---------------------------------+----------------------
          Reporter:  taylorjo@\u2026  |      Owner:  pett
              Type:  defect      |     Status:  feedback
          Priority:  normal      |  Milestone:
         Component:  Core        |    Version:
        Resolution:              |   Keywords:
        Blocked By:              |   Blocking:
Notify when closed:              |   Platform:  all
           Project:  ChimeraX    |
---------------------------------+----------------------
Comment (by pett):

 What operating system is it running?

[Tom Goddard]

I think there are 2 possible problems that could cause this failure to startup. 1) Something in your ChimeraX user preferences is causing trouble, or 2) your graphics driver is bad. To test for 1) try moving or removing your ChimeraX preferences so it starts with factory defaults. The preferences are directory

C:\Users\<user-name>\AppData\Local\UCSF\ChimeraX

If moving that directory does not fix startup, then updating your graphics driver is the next thing to try.