Can't submit report bug

[doonam@…]

(for obvious reasons, actually originally submitted to chimera-bugs)

Dear ChimeraX team,

I'm just letting you know that

I can't submit report bug in my chimeraX

with

TimeoutError: [Errno 60] Operation timed out

File "/Applications/ChimeraX.app/Contents/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/socket.py", line 713, in create_connection

sock.connect(sa)

See log for complete Python traceback.

I use chimerax version 0.8 (2018-09-10) on my mac (10.13.5)

Thank you,

Doonam

[Tom Goddard]

Either ChimeraX was blocked by LANL from sending the http form that included your bug report or the UCSF server that receives bug reports was down.

We should provide a better error message when that occurs.

If you encounter the error you were trying to report again, then please try reporting it again. If it fails again then it is probably LANL blocking the http form submission.

[Tom Goddard]

I see that the Report a Bug dialog does provide a good error message saying that sending the report failed and this is likely a network problem or that our server that receives reports is down. The error handling for this case seems to be working correctly.

I added to the log the full traceback when a bug report fails to send, and added to the message that explains sending the bug by email to chimerax-bugs that the user should copy and paste the ChimeraX log into the email.