Opened 7 years ago

Closed 7 years ago

#1279 closed defect (not a bug)

Problem installing Clipper bundle

Reported by: laura.spagnolo@… Owned by: Tristan Croll
Priority: normal Milestone:
Component: Third Party Version: 0.8
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description 

The following bug report has been submitted:
Platform:        Darwin-17.3.0-x86_64-i386-64bit
ChimeraX Version: 0.8 (2018-08-31)
Description
I tried to install the Clipper bundle and I got the following, can you please help?

UCSF ChimeraX version: 0.8 (2018-08-31) How to cite UCSF ChimeraX 
help help:quickstart
help help:quickstart
Traceback (most recent call last):   File "/private/var/folders/mb/gjg4hgyj5vd6x1p61s1xfwy40000gp/T/AppTranslocation/B6D919CB-C163-435E-A860-B67282AB9F7E/d/ChimeraX.app/Contents/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/chimerax/ui/widgets/htmlview.py", line 309, in download_requested     from pip.wheel import Wheel, InvalidWheelFilename ModuleNotFoundError: No module named 'pip.wheel' 
ModuleNotFoundError: No module named 'pip.wheel'

File "/private/var/folders/mb/gjg4hgyj5vd6x1p61s1xfwy40000gp/T/AppTranslocation/B6D919CB-C163-435E-A860-B67282AB9F7E/d/ChimeraX.app/Contents/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-packages/chimerax/ui/widgets/htmlview.py", line 309, in download_requested
from pip.wheel import Wheel, InvalidWheelFilename

See log for complete Python traceback.


Log:
Startup Messages  
---  
note | available bundle cache has not been initialized yet  
  
UCSF ChimeraX version: 0.8 (2018-08-31)  
How to cite UCSF ChimeraX  

help help:quickstart

help help:quickstart

Traceback (most recent call last):  
  File
"/private/var/folders/mb/gjg4hgyj5vd6x1p61s1xfwy40000gp/T/AppTranslocation/B6D919CB-C163-435E-A860-B67282AB9F7E/d/ChimeraX.app/Contents/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-
packages/chimerax/ui/widgets/htmlview.py", line 309, in download_requested  
    from pip.wheel import Wheel, InvalidWheelFilename  
ModuleNotFoundError: No module named 'pip.wheel'  
  

ModuleNotFoundError: No module named 'pip.wheel'  
  
File
"/private/var/folders/mb/gjg4hgyj5vd6x1p61s1xfwy40000gp/T/AppTranslocation/B6D919CB-C163-435E-A860-B67282AB9F7E/d/ChimeraX.app/Contents/Library/Frameworks/Python.framework/Versions/3.6/lib/python3.6/site-
packages/chimerax/ui/widgets/htmlview.py", line 309, in download_requested  
from pip.wheel import Wheel, InvalidWheelFilename  
  
See log for complete Python traceback.  
  




OpenGL version: 4.1 INTEL-10.30.12
OpenGL renderer: Intel HD Graphics 4000 OpenGL Engine
OpenGL vendor: Intel Inc.

Change History (4)

comment:1 by Eric Pettersen, 7 years ago

Component: Unassigned → Third Party
Owner: set to Tristan Croll
Platform: → all
Project: → ChimeraX
Status: new → assigned
Summary: ChimeraX bug report submission → Problem installing Clipper bundle
Version: → 0.8

Hi Laura,

I'm not the expert, but I think ISOLDE/Clipper only work with the 0.7 release of ChimeraX, not the ChimeraX daily build.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

comment:2 by Tristan Croll, 7 years ago

ChimeraX 0.6, actually. I'm currently working on a major update which will be compatible with 0.8.

in reply to:  3 ; comment:3 by Laura.Spagnolo@…, 7 years ago 

Thanks I will give that a go
Laura 

Sent from my iPhone

comment:4 by Tristan Croll, 7 years ago

Resolution: → not a bug
Status: assigned → closed

Just cleaning up old tickets.

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