Opened 8 years ago

Closed 8 years ago

Last modified 8 years ago

#1061 closed defect (nonchimerax)

Account setup

Reported by: peninnahrachel@… Owned by: Eric Pettersen
Priority: normal Milestone:
Component: Infrastructure Version:
Keywords: Cc:
Blocked By: Blocking:
Notify when closed: Platform: all
Project: ChimeraX

Description

I was trying to set up an account but did not succeed tried lots of times.

I’m Nina Weissman of London University Birkbeck and The Institute of Structural and Molecular Biology.

Change History (10)

comment:1 by Eric Pettersen, 8 years ago

Component: UnassignedInfrastructure
Owner: set to Eric Pettersen
Platform: all
Project: ChimeraX
Status: newaccepted
Summary: (No subject)Account setup

Hi Nina,

I'm not completely certain what you mean by "set up an account". Do you mean download ChimeraX? Access the ChimeraX bug database? Something else?

--Eric

Eric Pettersen
UCSF Computer Graphics Lab

comment:2 by Eric Pettersen, 8 years ago

Status: acceptedfeedback

in reply to:  3 ; comment:3 by peninnahrachel@…, 8 years ago

Hi.
I want to access my old images created using Chimera but can’t find them. I had an account before. Then I couldn’t find it, set up a new one, then it would not let me log in using the correct password. 
Thanks.



comment:4 by Eric Pettersen, 8 years ago

Was this account at UCSF?

in reply to:  5 ; comment:5 by peninnahrachel@…, 8 years ago

I wonder if I could have 5ngz.pdb.1.20.03 sent to me here by email. Thanks.


in reply to:  6 ; comment:6 by peninnahrachel@…, 8 years ago

I wonder if all the images I hd made on the previous account could be emailed to me.
I am Peninnah Nina Rachel Weissman or Nina Weissman. My email addresses are peninnahrachel@icloud.com <mailto:peninnahrachel@icloud.com> or pninaweissman@yahoo.co.uk <mailto:pninaweissman@yahoo.co.uk>. I also have another Birkbeck email address. I am hoping you’ll be able to find the previous account and images and email the images to me. It would be so helpful if you could. 
Please.


comment:7 by Eric Pettersen, 8 years ago

Resolution: nonchimerax
Status: feedbackclosed

Hi Nina,

This is chimerax-bugs@… you are sending this to, which is for reporting bugs in the UCSF ChimeraX program. Now, I'd like to help you with your account problem if I can, but unless your account was at the University of California at San Francisco, there's probably nothing I can do. I have checked various UCSF personnel databases and haven't found your name in any of them. If the account was at UCSF, what was your login name and what machine/URL was the account on. If it wasn't at UCSF, perhaps you should send mail to an administrator at the appropriate institution.

Hope this helps.

--Eric

in reply to:  8 ; comment:8 by peninnahrachel@…, 8 years ago

No it was a Chimera account


in reply to:  9 ; comment:9 by peninnahrachel@…, 8 years ago

My account is one of those you normally deal with or I would not have emailed you at all of course. 


comment:10 by Eric Pettersen, 8 years ago

Sorry, but I haven't the faintest idea what a "Chimera account" is. We're clearly having a failure to communicate here. Perhaps if you described what program you used to try to access your old "Chimera account" and what steps you took, I might be able to help. However, at this point perhaps it simply isn't worth your time.

--Eric

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