[Chimera-users] Chimera Launch Error

[Greg Couch]

You don't say what kind of graphics you have.  Or whether or not you 
have administrative access to the system.  The rest of this assumes you 
do.  If you don't have administrative access, you'll need to get the 
system administrator to update the system.

To find out what graphics you have, right-click on the background and 
select "Display Settings".  Then click on "Advanced display settings".  
And then click on "Display adapter properties for Display 1".  And the 
Adapter Type will be what you have.

Since you have a laptop, first try going to the vendor's support web 
site and get the latest driver for your system.  If you don't have a 
laptop, or if that doesn't fix the problem, you'll need to go the 
graphics vendor's website for newer drivers.

     * for AMD: www.amd.com/drivers
     * for Intel: downloadcenter.intel.com
     * for NVidia: www.nvidia.com/drivers

Then find the new graphics driver for  your system, and install it.  Or 
use the tool the website provides if it has one.

     Regards,

     Greg

On 11/12/2021 7:42 AM, Cassidy Terrell wrote:
> Yes this is for a laptop with Microsoft Windows. How do I update the 
> system?
>
> On Thu, Nov 11, 2021 at 2:02 PM Greg Couch <gregc at cgl.ucsf.edu> wrote:
>
>     You don't say which platform this is on.  I'm going to assume it's
>     on Microsoft Windows.  You can get the debug messages by using the
>     Start menu and opening "UCSF Chimera 1.15 / Chimera - Debug".
>
>     That said, the typical cause of this problem is an outdated
>     graphics driver.  Please update the system to the latest and
>     greatest version.  This is especially true right now if you have
>     AMD Radeon graphics, but also applies if you have Intel or NVidia
>     graphics.
>
>         Regards,
>
>         Greg
>
>     On 11/11/2021 8:58 AM, Cassidy Terrell via Chimera-users wrote:
>>     Hello,
>>
>>     A student in my course (cced here) is trying to open Chimera 1.15
>>     and this is the error message that appears:
>>
>>     "chimera exited abnormally; the exit code was -1073741819. Use
>>     the --debug command line option for the full error message."
>>
>>     We cannot open the program, which mean we cannot get to the
>>     command line.
>>
>>     Thoughts about how to proceed? We have already
>>     removed/uninstalled previous version and re-downloaded new one.
>>     The same messages appears each time.
>>
>>     Best
>>     Cassidy
>>
>>     -- 
>>     Cassidy R. Terrell, Ph.D. (she/her/hers)
>>
>>     Assistant Professor, Biochemistry
>>     Center for Learning Innovation | University of Minnesota | Rochester
>>     300 University Square | Rochester, MN 55904
>>
>>     /Always believe something wonderful is about to happen/
>>
>>
>>     _______________________________________________
>>     Chimera-users mailing list:Chimera-users at cgl.ucsf.edu
>>     Manage subscription:https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users
>
>
>
> -- 
> Cassidy R. Terrell, Ph.D. (she/her/hers)
>
> Assistant Professor, Biochemistry
> Center for Learning Innovation | University of Minnesota | Rochester
> 300 University Square | Rochester, MN 55904
>
> /Always believe something wonderful is about to happen/
>
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