<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body>
<p>You don't say what kind of graphics you have. Or whether or not
you have administrative access to the system. The rest of this
assumes you do. If you don't have administrative access, you'll
need to get the system administrator to update the system.<br>
</p>
<p> To find out what graphics you have, right-click on the
background and select "Display Settings". Then click on "Advanced
display settings". And then click on "Display adapter properties
for Display 1". And the Adapter Type will be what you have. <br>
</p>
<p>Since you have a laptop, first try going to the vendor's support
web site and get the latest driver for your system. If you don't
have a laptop, or if that doesn't fix the problem, you'll need to
go the graphics vendor's website for newer drivers.</p>
* for AMD: <a class="moz-txt-link-abbreviated" href="http://www.amd.com/drivers">www.amd.com/drivers</a><br>
* for Intel: downloadcenter.intel.com<br>
* for NVidia: <a class="moz-txt-link-abbreviated" href="http://www.nvidia.com/drivers">www.nvidia.com/drivers</a>
<p>Then find the new graphics driver for your system, and install
it. Or use the tool the website provides if it has one.</p>
<p> Regards,<br>
</p>
<p> Greg<br>
</p>
<div class="moz-cite-prefix">On 11/12/2021 7:42 AM, Cassidy Terrell
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CALzePb=QDCMJr_GbfFHORDETFd+qG5NrrBBmPOp-A4eB3-J3vg@mail.gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif">Yes
this is for a laptop with Microsoft Windows. How do I update
the system? </div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, Nov 11, 2021 at 2:02
PM Greg Couch <<a href="mailto:gregc@cgl.ucsf.edu"
moz-do-not-send="true" class="moz-txt-link-freetext">gregc@cgl.ucsf.edu</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
<div>
<p>You don't say which platform this is on. I'm going to
assume it's on Microsoft Windows. You can get the debug
messages by using the Start menu and opening "UCSF Chimera
1.15 / Chimera - Debug".</p>
<p>That said, the typical cause of this problem is an
outdated graphics driver. Please update the system to the
latest and greatest version. This is especially true
right now if you have AMD Radeon graphics, but also
applies if you have Intel or NVidia graphics.</p>
<p> Regards,</p>
<p> Greg<br>
</p>
<div>On 11/11/2021 8:58 AM, Cassidy Terrell via
Chimera-users wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div class="gmail_default"
style="font-family:tahoma,sans-serif">Hello, </div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif">A student in my
course (cced here) is trying to open Chimera 1.15 and
this is the error message that appears: </div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif">"chimera exited
abnormally; the exit code was -1073741819. Use the
--debug command line option for the full error
message."</div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif">We cannot open
the program, which mean we cannot get to the command
line. </div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif">Thoughts about
how to proceed? We have already removed/uninstalled
previous version and re-downloaded new one. The same
messages appears each time. </div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif"><br>
</div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif">Best </div>
<div class="gmail_default"
style="font-family:tahoma,sans-serif">Cassidy</div>
<div><br>
</div>
-- <br>
<div dir="ltr">
<div dir="ltr"><font face="georgia, serif"
color="#000000">Cassidy R. Terrell, Ph.D.
(she/her/hers)</font>
<div><font face="georgia, serif" color="#000000"><br>
</font></div>
<div><font face="georgia, serif" color="#000000">Assistant
Professor, Biochemistry</font></div>
<div><span><font face="georgia, serif"
color="#000000">
<div>Center for Learning
Innovation | University of
Minnesota | Rochester</div>
</font></span>
<div><font face="georgia, serif" color="#000000">300
University Square | Rochester, MN 55904 </font></div>
</div>
<div><font face="georgia, serif" color="#000000"><br>
</font></div>
<div><i><font face="georgia, serif" color="#000000">Always
believe something wonderful is about to happen</font></i></div>
<div><font face="tahoma, sans-serif"><br>
</font></div>
</div>
</div>
</div>
<br>
<fieldset></fieldset>
<pre>_______________________________________________
Chimera-users mailing list: <a href="mailto:Chimera-users@cgl.ucsf.edu" target="_blank" moz-do-not-send="true" class="moz-txt-link-freetext">Chimera-users@cgl.ucsf.edu</a>
Manage subscription: <a href="https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users" target="_blank" moz-do-not-send="true" class="moz-txt-link-freetext">https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users</a>
</pre>
</blockquote>
</div>
</blockquote>
</div>
<br clear="all">
<div><br>
</div>
-- <br>
<div dir="ltr" class="gmail_signature">
<div dir="ltr"><font face="georgia, serif" color="#000000">Cassidy
R. Terrell, Ph.D. (she/her/hers)</font>
<div><font face="georgia, serif" color="#000000"><br>
</font></div>
<div><font face="georgia, serif" color="#000000">Assistant
Professor, Biochemistry</font></div>
<div><span><font face="georgia, serif" color="#000000">
<div>Center for Learning Innovation | University of
Minnesota | Rochester</div>
</font></span>
<div><font face="georgia, serif" color="#000000">300
University Square | Rochester, MN 55904 </font></div>
</div>
<div><font face="georgia, serif" color="#000000"><br>
</font></div>
<div><i><font face="georgia, serif" color="#000000">Always
believe something wonderful is about to happen</font></i></div>
<div><font face="tahoma, sans-serif"><br>
</font></div>
</div>
</div>
</blockquote>
</body>
</html>