[Chimera-users] Error on installation on a student's computer

Eric Pettersen pett at cgl.ucsf.edu
Mon Jan 10 11:39:46 PST 2022

Hi Kenward,
	No, that number alone isn't enough information.  Does her machine have a Radeon graphics card?  Recent drivers for Radeon cards are buggy and crash Chimera.  If she has a Radeon card, she needs to go to the AMD website and download a newer (if available) or older version of the driver and install it. If she doesn't have a Radeon card, let me know and we'll work from there.


	Eric Pettersen
	UCSF Computer Graphics Lab

> On Jan 10, 2022, at 11:06 AM, Kenward Vaughan via Chimera-users <chimera-users at cgl.ucsf.edu> wrote:
> Hello all,
> As usual I have my students installing Chimera as part of their continuing adventure in organic chemistry, but have one of them reporting an error on attempted startup after installation.  So far I have little information (we haven't started classes yet--next week--but she has sent the error message obtained.  It is apparently on Windows.  I suggested that she try starting from the command line to do the debug run, but this is from a distance at this time and I don't know how savvy she is with such stuff.  
> Is there enough information in just the number noted by this message for someone to know what might be happening with her setup?  
> Many thanks, and cheers!
> Kenward
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