Changes between Initial Version and Version 1 of Ticket #19364, comment 3


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Timestamp:
Nov 14, 2025, 5:55:49 PM (2 days ago)
Author:
Tom Goddard

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  • Ticket #19364, comment 3

    initial v1  
    1 {{{
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    22Hi Eric,
    33Thanks for the suggestion. I found the ChimeraX configuration information file you pointed out and deleted it. When I reopened ChimeraX I could see that it was sort of reset. I saw the "Get Started" screen and ISOLDE was gone. However, no luck, when I reinitialized ChimeraX it is still in the same state as it was before-with no Log. I can ask my IT department about the graphics card/driver. Any other suggestions? Thanks so much for the help, I appreciate it.
    44Chris Zerio
    55
    6 -----Original Message-----
    7 From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
    8 Sent: Thursday, November 13, 2025 2:03 PM
    9 To: pett@cgl.ucsf.edu; Chris Zerio <chrisz@vividion.com>
    10 Cc: chimera-programmers@cgl.ucsf.edu
    11 Subject: [EXTERNAL]Re: [ChimeraX] #19364: ChimeraX tools not starting and other problems
    12 
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    14 
    15 #19364: ChimeraX tools not starting and other problems
    16 -------------------------------+----------------------------
    17           Reporter:  chrisz@...  |      Owner:  Eric Pettersen
    18               Type:  defect    |     Status:  feedback
    19           Priority:  normal    |  Milestone:
    20          Component:  Platform  |    Version:
    21         Resolution:            |   Keywords:
    22         Blocked By:            |   Blocking:
    23 Notify when closed:            |   Platform:  all
    24            Project:  ChimeraX  |
    25 -------------------------------+----------------------------
    26 Changes (by Eric Pettersen):
    27 
    28  * status:  accepted => feedback
    29 
    30 Comment:
    31 
    32  Hi Christopher,
    33          It's highly suspicious that these problems started happening after  your system was upgraded.  You ask IT to ensure that the driver for your  graphics card is up to date and that your machine is using that driver.
    34  You should also remove the folder that ChimeraX uses to store  configuration information in case that got corrupted somehow.  Normally  you would use the "info path" command to report the folder name, but since  your log isn't working you can't do that.  It should be <your home  folder>\AppData\Local\UCSF\ChimeraX.  If you remove that folder, ChimeraX  will revert to the configuration it had when it was initially installed  (it will forget recently used file, etc.)
    35          Let me know if any of that helps.
    36 
    37  --Eric
    38 
    39          Eric Pettersen
    40          UCSF Computer Graphics Lab
    41 --
    42 Ticket URL: <https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/19364#comment:2>
    43 ChimeraX <https://www.rbvi.ucsf.edu/chimerax/>
    44 ChimeraX Issue Tracker
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    48 }}}