Changes between Initial Version and Version 1 of Ticket #15259, comment 3


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Timestamp:
May 21, 2024, 11:04:59 AM (20 months ago)
Author:
Tom Goddard

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  • Ticket #15259, comment 3

    initial v1  
    1 {{{
     1
    22Hello,
    33
    … …  
    88Rebekah
    99
    10 From: ChimeraX <ChimeraX-bugs-admin@cgl.ucsf.edu>
    11 Date: Monday, May 20, 2024 at 3:26 PM
    12 To: Jackson, Rebekah (NIH/NCI) [F] <rebekah.jackson@nih.gov>, goddard@cgl.ucsf.edu <goddard@cgl.ucsf.edu>
    13 Cc: pett@cgl.ucsf.edu <pett@cgl.ucsf.edu>
    14 Subject: [EXTERNAL] Re: [ChimeraX] #15259: Crash changing Mac display configuration
    15 #15259: Crash changing Mac display configuration
    16 -------------------------------------+-------------------------
    17           Reporter:  jacksonrea@…    |      Owner:  Tom Goddard
    18               Type:  defect          |     Status:  assigned
    19           Priority:  normal          |  Milestone:
    20          Component:  Window Toolkit  |    Version:
    21         Resolution:                  |   Keywords:
    22         Blocked By:                  |   Blocking:
    23 Notify when closed:                  |   Platform:  all
    24            Project:  ChimeraX        |
    25 -------------------------------------+-------------------------
    26 Comment (by Tom Goddard):
    27 
    28  Hi Rebekah,
    29 
    30    Thanks for reporting this ChimeraX crash.  We have seen this same crash
    31  reported about 14 times so we are anxious to figure it out before
    32  releasing the next ChimeraX.  It appears that it always is associated with
    33  having a second display connected.
    34 
    35    Do you recall if it crashed when you connected the second display, or
    36  maybe when you woke the laptop from sleep, or maybe you were using
    37  ChimeraX full-screen, or maybe you closed the Mac laptop lid and ChimeraX
    38  crashed?  Any hints would help us.  I've tried all these combinations with
    39  my Mac laptop and second display but have not been able to make ChimeraX
    40  crash.
    41 
    42     Tom
    43     ChimeraX developer
    44 --
    45 Ticket URL: <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rbvi.ucsf.edu%2Ftrac%2FChimeraX%2Fticket%2F15259%23comment%3A2&data=05%7C02%7Crebekah.jackson%40nih.gov%7C5111841c22d94f97d7cf08dc7902cdfb%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638518300155193395%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=KwCeuHsCwWIEMxN%2Bqcd6EKN6uck99t9U3Cr4ZI58JDA%3D&reserved=0<https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/15259#comment:2>>
    46 ChimeraX <https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rbvi.ucsf.edu%2Fchimerax%2F&data=05%7C02%7Crebekah.jackson%40nih.gov%7C5111841c22d94f97d7cf08dc7902cdfb%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638518300155202646%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=9oesUceP9EOGU3GAKUC6Ovi3Ewgprj0pmqpSGOAiNQE%3D&reserved=0<https://www.rbvi.ucsf.edu/chimerax/>>
    47 ChimeraX Issue Tracker
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    49 }}}