id summary reporter owner description type status priority milestone component version resolution keywords cc blockedby blocking notify_on_close platform project 3611 ISOLDE: The specified module could not be found chimerax-bug-report@… Greg Couch "{{{ The following bug report has been submitted: Platform: Windows-10-10.0.18362 ChimeraX Version: 1.0 (2020-06-04 23:15:07 UTC) Description (Describe the actions that caused this problem to occur here) Log: UCSF ChimeraX version: 1.0 (2020-06-04) © 2016-2020 Regents of the University of California. All rights reserved. How to cite UCSF ChimeraX Successfully installed 'ChimeraX_ISOLDE-1.0-cp37-cp37m-win_amd64.whl' Looking in indexes: https://pypi.org/simple, https://cxtoolshed.rbvi.ucsf.edu/pypi/ Processing c:\users\dahailuo\appdata\local\ucsf\chimerax\cache\1.0\installers\chimerax_isolde-1.0-cp37-cp37m-win_amd64.whl Requirement already satisfied, skipping upgrade: ChimeraX-Clipper~=0.13.0 in c:\users\dahailuo\appdata\local\ucsf\chimerax\1.0\site-packages (from ChimeraX-ISOLDE==1.0) (0.13.0) Requirement already satisfied, skipping upgrade: ChimeraX-Atomic~=1.0.0 in c:\program files\chimerax 1.0\bin\lib\site-packages (from ChimeraX- ISOLDE==1.0) (1.0) Requirement already satisfied, skipping upgrade: ChimeraX-Core~=1.0.0 in c:\program files\chimerax 1.0\bin\lib\site-packages (from ChimeraX- ISOLDE==1.0) (1.0) Requirement already satisfied, skipping upgrade: ChimeraX-Arrays~=1.0 in c:\program files\chimerax 1.0\bin\lib\site-packages (from ChimeraX- ISOLDE==1.0) (1.0) Requirement already satisfied, skipping upgrade: ChimeraX-Graphics~=1.0 in c:\program files\chimerax 1.0\bin\lib\site-packages (from ChimeraX- Atomic~=1.0.0->ChimeraX-ISOLDE==1.0) (1.0) Requirement already satisfied, skipping upgrade: ChimeraX-Geometry~=1.0 in c:\program files\chimerax 1.0\bin\lib\site-packages (from ChimeraX- Atomic~=1.0.0->ChimeraX-ISOLDE==1.0) (1.0) Installing collected packages: ChimeraX-ISOLDE Attempting uninstall: ChimeraX-ISOLDE Found existing installation: ChimeraX-ISOLDE 1.0 Uninstalling ChimeraX-ISOLDE-1.0: Successfully uninstalled ChimeraX-ISOLDE-1.0 Successfully installed ChimeraX-ISOLDE-1.0 Lock 1748436340232 acquired on C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\Cache\1.0\toolshed\bundle_info.cache.lock Lock 1748436340232 released on C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\Cache\1.0\toolshed\bundle_info.cache.lock WARNING: You are using pip version 20.1; however, version 20.2.1 is available. You should consider upgrading via the 'C:\Program Files\ChimeraX 1.0\bin\ChimeraX.exe -m pip install --upgrade pip' command. > ui tool show ISOLDE Traceback (most recent call last): File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\chimerax\core\toolshed\info.py"", line 531, in start_tool ti = api._api_caller.start_tool(api, session, self, tool_info) File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\chimerax\core\toolshed\\__init__.py"", line 1587, in start_tool return cls._get_func(api, ""start_tool"")(session, ti.name) File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\\__init__.py"", line 132, in start_tool return tools.get_singleton(session, ISOLDE_ToolUI, 'ISOLDE', create=True) File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\chimerax\core\tools.py"", line 193, in get_singleton tinst = tool_class(session, tool_name, **kw) File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\tool.py"", line 185, in __init__ from . import isolde File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\isolde.py"", line 30, in from .constants import defaults, sim_outcomes, control File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\constants.py"", line 14, in from simtk.openmm import VariableLangevinIntegrator, CustomGBForce File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\simtk\openmm\\__init__.py"", line 19, in from simtk.openmm.openmm import * File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\simtk\openmm\openmm.py"", line 28, in _openmm = swig_import_helper() File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\simtk\openmm\openmm.py"", line 24, in swig_import_helper _mod = imp.load_module('_openmm', fp, pathname, description) File ""C:\Program Files\ChimeraX 1.0\bin\lib\imp.py"", line 242, in load_module return load_dynamic(name, filename, file) File ""C:\Program Files\ChimeraX 1.0\bin\lib\imp.py"", line 342, in load_dynamic return _load(spec) ImportError: DLL load failed: The specified module could not be found. During handling of the above exception, another exception occurred: Traceback (most recent call last): File ""C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py"", line 1468, in run(ses, ""ui tool show %s"" % StringArg.unparse(tool_name))) File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\chimerax\core\commands\run.py"", line 31, in run results = command.run(text, log=log) File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\chimerax\core\commands\cli.py"", line 2805, in run result = ci.function(session, **kw_args) File ""C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\cmd.py"", line 187, in ui_tool_show bi.start_tool(session, name) File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\chimerax\core\toolshed\info.py"", line 537, in start_tool ""start_tool() failed for tool %s in bundle %s:\n%s"" % (tool_name, self.name, str(e))) chimerax.core.toolshed.ToolshedError: start_tool() failed for tool ISOLDE in bundle ChimeraX-ISOLDE: DLL load failed: The specified module could not be found. chimerax.core.toolshed.ToolshedError: start_tool() failed for tool ISOLDE in bundle ChimeraX-ISOLDE: DLL load failed: The specified module could not be found. File ""C:\Program Files\ChimeraX 1.0\bin\lib\site- packages\chimerax\core\toolshed\info.py"", line 537, in start_tool ""start_tool() failed for tool %s in bundle %s:\n%s"" % (tool_name, self.name, str(e))) See log for complete Python traceback. Traceback (most recent call last): File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: See log for complete Python traceback. Traceback (most recent call last): File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: See log for complete Python traceback. Traceback (most recent call last): File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: See log for complete Python traceback. Traceback (most recent call last): File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: See log for complete Python traceback. Traceback (most recent call last): File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: See log for complete Python traceback. Traceback (most recent call last): File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' AttributeError: 'WinAutoResizeQComboBox' object has no attribute '_width_update_needed' File ""C:\Users\dahailuo\AppData\Local\UCSF\ChimeraX\1.0\site- packages\chimerax\isolde\ui\util.py"", line 19, in showPopup if self._width_update_needed: See log for complete Python traceback. OpenGL version: 3.3.0 NVIDIA 391.25 OpenGL renderer: Quadro K4200/PCIe/SSE2 OpenGL vendor: NVIDIA Corporation Manufacturer: Dell Inc. Model: Precision Tower 7810 OS: Microsoft Windows 10 Education (Build 18363) Memory: 68,640,100,352 MaxProcessMemory: 137,438,953,344 CPU: 16 Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz"" PyQt version: 5.12.3 Compiled Qt version: 5.12.4 Runtime Qt version: 5.12.8 }}} " defect assigned normal Tool Shed Tristan Croll all ChimeraX